Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,638,006

members

37

online now

1,815,737

discussions

Back to Top

Where is TNT HD and TBS HD?

Posted by
Frequent Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 3
16,036 Views

I am a Comcast customer in Germantown, TN and I recently added an HD box. For a few days, I received TNT HD on ch. 826, and TBS HD on ch. 842. Then, those channels suddenly disappeared replaced by a notice "Not Authorized, to order contact Comcast."

 

I have called and went on the chat support to get an explanation of what is going on, and I was told there are "outages" in my area and that technicians are working on it. I'm not sure what to believe anymore. Can someone from Comcast please explain with authority why I am not receiving these channels anymore, when I was told by a Comcast representative that I would. Are there really "outages" ? in the 38138 service area and if so, when will they be fixed.

 

thank you! 

2 REPLIES
Posted by
Cable Expert

Message 2 of 3
16,035 Views

A "Not authorized" message indicates that the channel is not included in your cable package, or your cable box has not been properly provisioned for you to receive it.  Call 1-800-COMCAST to have them determine whether you should be receiving the channels, and if so they may be able to send a signal to the box to fix the problem.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 3 of 3
6,052 Views