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Unwanted close caption

SOLVED
Posted by
Contributor

Message 1 of 16
9,425 Views
Two days ago we began experiencing the equivalent of close captioning on all channels. We cannot make it go away. If we use our TV remote and program for close captioning then we have double wording on the screen. If we turn off cc we still have it albeit more of a flashing thing then readable words. We have worked our remotes to death trying to get rid of it. Please make it go away. You are doing it at the station. We cannot get rid of it at home.
1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Cable Expert

Message 4 of 16
10,494 Views
Solution

If you have a Motorola box, try this to turn off CC from the box.

 

To access the video options, you need to go to USER SETTINGS

  1. Turn the DVR off.
  2. Press the Menu button on the remote or the front of the DVR.
  3. Toggle the Closed Caption to "Disabled".

 




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15 REPLIES
Posted by
Contributor

Message 2 of 16
9,424 Views
I should have added that phone calls are futile. The miserable press one press two thing drives us nuts and gets us nowhere. When we finally get someone we end up getting disconnected////busy tone.
Posted by
Problem Solver

Message 3 of 16
9,420 Views
What kind of cable box do you have?
Posted by
Cable Expert

Message 4 of 16
10,495 Views
Solution

If you have a Motorola box, try this to turn off CC from the box.

 

To access the video options, you need to go to USER SETTINGS

  1. Turn the DVR off.
  2. Press the Menu button on the remote or the front of the DVR.
  3. Toggle the Closed Caption to "Disabled".

 




Community Icon
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Posted by
Contributor

Message 5 of 16
9,410 Views
I have the digital TV box for HD!!!!
Posted by
Contributor

Message 6 of 16
9,408 Views

Let me add a bit of info:

 

I am on digital (best package) with HD box. My TV remote lets me select input and it also permits me to tell the TV to show closed caption. It does that just fine. If I turn my TV remote to close caption I now have duplicate wording on the screen.

 

There is nothing on the Comcast remote nor is there anything on the Motorola box that will take the words off the screen. It's driving us nuts. Sometimies the words just flash and often the text is incomplete.

 

I have tried for hours to get help by telephone from COMCAST....you might as well die the dead. I get disconnected or connected to someone who sounds like they are at the other end of the earth and unitelligible.

 

We are ready to scream. We cannot read the menus because of words blocking half the screen. Even commercials have wording which they do not have with my normal TV Remote CC.

 

It has got to be coming from the station. We have no control over it...

Posted by
Cable Expert

Message 7 of 16
9,403 Views
Have you tried my suggestion?  It should turn off the box's CC.
Message Edited by WarEagle57 on 11-08-2008 09:50 PM



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Posted by
Regular Contributor

Message 8 of 16
9,395 Views
richards01 - do the steps WarEagle57 said.. hd and dvr have the same "user settings".. Then select closed captions.. and you will be all set
Posted by
Cable Expert

Message 9 of 16
9,389 Views

JoeJoe83 wrote:
richards01 - do the steps WarEagle57 said.. hd and dvr have the same "user settings".. Then select closed captions.. and you will be all set

Actually, disable closed captions. 




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Posted by
Contributor

Message 10 of 16
9,384 Views
You are no doubt telling me something that will work but I cannot get here from there. How do I shut off DVR. I cannot get the "windows" you are referring to. Please talk this old fellow thru. I assume I click on menu. Then what "setup"? If I click on DVR I do not get an on/off choice... Help please.
Posted by
Silver Problem Solver

Message 11 of 16
9,377 Views

On the remote, hit the Cable button, then POWER. The cable box should turn off. Hit the MENU button. You will see a text screen. Scroll down to 'CLOSED CAPTION' (a little arrow on the left will move up and down). Hit OK/Select to toggle between ENABLED and DISABLED. Once disabled, hit POWER to turn it off, then POWER again to turn it on normally.

 

This procedure will work with most all Motorola-based cable boxes, SD, HD, or DVR.

Posted by
Contributor

Message 12 of 16
9,373 Views

Great.  Thank you so very much. It worked.....

Posted by
Cable Expert

Message 13 of 16
9,369 Views
Wow.  That was a tough sell. 



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Posted by
Contributor

Message 14 of 16
9,365 Views
Sorry I had so much trouble with it. The problem was turning the box off.....I simply didn't pick up on that...I appreciate everyone's patience...
Posted by
Service Expert

Message 15 of 16
9,180 Views

lovestocook, I'm merging the post you made here with your other thread.

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Message 16 of 16
6,098 Views

Thanks for the info Andy... it worked !! You rock dude !!!!