After two xfinity service visits and several hours myself withXfinity phone support I still do not have a working TiVo Bolt+. It gets hung up at either 72 or 89% while loading the xfinity channel information so I have not yet been able to see live tv on it.
i'll have another xfinity service visit next week and the techician will bring several cable cards to try. If that doesn't work I don't know what else to do but give up and return it.
I wish I could help you. I have a Bolt too just not the +. My Scientific Atlanta CableCard worked 1st try. I see nobody is helping you here either. I feel they really hate us TiVo people. Trust me if you get it working your next issue is incorrect guide data. Good luck and I wish you success with your Bolt....it is nice so keep at it.
Make sure you call the cable card activation hot line: 1-877-405-2298
Then ask for a Tier III technician. Tier I and II is often offshore help following a basic script..aka useless.
get names and call center they work out of from them. document the errors or problems they say they are seeing. If Tier III cant resolve the issue 1st call or asks you to wait some peroid of time like 24-48 hours. Ask to be escalated to the regional executive team. They seem to have knowledge and the authority to make things happen.
Comcast E-Care seems to be the way to get escalated efficiently:
Two xfinity service technicians spent nearly 2 hours at my house, with TiVo support on the phone, and still could not get the TiVo bolt to pair properly with the cable card despite trying several more. The only remaining step would be to get a replacement TiVo box and start over again, however I had already exceeded my limit on FRUSTRATION and WASTED TIME. I GAVE UP and returned all of my TiVo equipment to BestBuy. I was lucky they took it back because I had slightly exceeded their 15 day return period.
I believe the TiVo Bolt is a flawed product, with design flaws, manufacturing flaws, or both. When Tivo's own installation guide says to have the cable company installer bring FIVE cable cards with him, you know something is wrong with the product.
Hi gregor2, apologies that you cable card issue wasn't able to get resolved. If you have any questions or concerns in the future please let me know.
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