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TiVo Bolt Activation

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Regular Visitor

TiVo Bolt Activation

Hello all,

 

Has anyone had as many as four cablecards fail to be paired / activated on a new TiVo Bolt? Each time the rep on the phone had me jump through ridiculous hoops like restarting my wireless router after reporting that the card had been paired successfully.

 

I suspect that the cards are not cleared in the magic database that people often refer to on here, but don't know of any way to ask the reps how to check if that is the case.

 

Thanks!

Accepted Solution

Re: TiVo Bolt Activation

chitivo -- I can help with this. Can you send me a private message with the following cablecard pairing information please?

 

Cablecard Serial #

Unit Address

Host ID

Data ID

 

Click my name (ComcastZach) and click Private Message Me. 

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Service Expert

Re: TiVo Bolt Activation

chitivo,

 

The Comcast Team available to the Forums has been alerted to your issue. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Problem Solver

Re: TiVo Bolt Activation

Hello chitivo,

 

I apologize for any inconvenience this issue may have caused you. We will look into this matter for you and reach back out to you as soon as possible.




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Admin1

Re: TiVo Bolt Activation

chitivo -- I can help with this. Can you send me a private message with the following cablecard pairing information please?

 

Cablecard Serial #

Unit Address

Host ID

Data ID

 

Click my name (ComcastZach) and click Private Message Me. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Regular Visitor

Re: TiVo Bolt Activation

Thank you and the department for all of the help! I'm enjoying my new TiVo now =)

Admin1

Re: TiVo Bolt Activation

You're welcome! 




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Service Expert
Moved:

Re: TiVo Bolt Activation

Post Moved to create NEW Topic for Escalation Purposes