New to the Community? Start here.
Last night about 10:15 p.m. our Sony TV connected to your Scientific Atlanta Explorer 3250 HD Cable Box went from 'color to Black and White' and also from 'High Definition to a 480i SD picture'.
Our bedroom High Definition TVconnected to your 'Cisco' Cable box works fine.
Thanks and regards,
try unplugging the box wait two mintues and plug it back in, if that does not work then call comcast for assistance.
Did you have it fixed? I have the same problem
Yes .. the Comcast tech figured it out but unfortunately I can't for the life of me remember what he did. Instead of spinning your wheels I would just call Comcast.
Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
Find everything you need to know about setting up your wireless gateway.
Get details on weather, traffic, sports and more all from your XFINITY TV on the X1 Platform Dashboard.