Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,773

members

1,232

online

36,124

topics

Top

Status Code 800

New Poster

Status Code 800

My mother is an Xfinity subscriber and is having a problem with interference on her Visio TV screen.  She is receiving an Xfinity message indicating that her device receiver requires updating.  The update will complete in 20 minutes or less.  The update never happens.  The message continually shows a Total Progess of 0%.  The Status Code is 800.  Need help.

Service Expert

Re: Status Code 800

Which X1 STB does she have?  Is the TV connected directly to the X1?

 

I've never seen anyone report code 800 from the X1 system; could there be more to the code?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Status Code 800

Robert, I made a mistake identifying the type of box that I have.  It is not an X1 box.  It is a very small black box and is about 2 to 5 years old. 

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 2 replies
  • 326 views
  • 0 kudos
  • 2 in conversation