Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,257

members

1,443

online

29,127

topics

Top

Status Code 221

New Poster

Status Code 221

I moved a working box from one TV to another and now getting Status Code 221 on the TV screen.  Is there a way for Xfinity to activate a the cable line coming out of the wall remotely?  If so, how would I go about getting that accomplished?

Service Expert

Re: Status Code 221


mthxfinity1 wrote:

I moved a working box from one TV to another and now getting Status Code 221 on the TV screen.  Is there a way for Xfinity to activate a the cable line coming out of the wall remotely?  If so, how would I go about getting that accomplished?


hi, I moved your post to the X1 area of the forum.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Silver Problem Solver

Re: Status Code 221

No, comcast cannot activate a physical connection remotely. If the box needs activated, they can do that though.

 

In addition to the status code, the light on the front of the box should also be blinking. One blink means no signal, so it's a physical conenction issue. Check all your connections and splitters.

Official Employee

Re: Status Code 221

 

Hi mthxfinity1, I can assist you with getting your cable box back up and running. If you switch TV's then there shouldn't be a problem getting the same cable box to work with it. Can you please send me a private message with your street address, account number, and the cable box serial number that you're having issues with? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Status Code 221

Hi. I'm having the same issue. My tv is reading status code 221. I took my tv & the cable box out of one spare room to put into another spare room & after I plugged them in & turned them on, that is the message I had on the screen. I would rather not call Comcast. The last two times I did, I was on the phone for two hrs! Is there anyway you would be able to help me?
Thank you,
Tracy
Official Employee

Re: Status Code 221

Hello TLS7, I can assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Status Code 221

I am having the same problem.  Please help!  

Service Expert

Re: Status Code 221

I have escalated your issues to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Status Code 221

Hi @kristin8. I can help troubleshoot the cable error you are receiving. If we need to get the outlet activated, I can assist with scheduling a technician visit as well. Please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Status Code 221

how do I fix this problem

Service Expert

Re: Status Code 221


wrote:

how do I fix this problem


hi, please follow the directions in the post from a Comcast Official Employee that is just before your post.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Status Code 221

Hi there, I have the Status Code 221 on my screen too.  Do you need the S.N. number, or the unit # identifer in the public forum?

Service Expert

Re: Status Code 221


@mongo1971 wrote:

Hi there, I have the Status Code 221 on my screen too.  Do you need the S.N. number, or the unit # identifer in the public forum?


hi, scroll back up to @ComcastJoe 's post and follow the directions there Smiley Happy




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Status Code 221

Hi. My tv is reading status code 221. I took the cable box out of one spare room to put into another spare room and after I plugged them in they turned them on, error code 221 that is the message I had on the screen.
Thank you
Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 13 replies
  • 16314 views
  • 0 kudos
  • 11 in conversation