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Status Code 221

New Poster

Status Code 221

I moved a working box from one TV to another and now getting Status Code 221 on the TV screen.  Is there a way for Xfinity to activate a the cable line coming out of the wall remotely?  If so, how would I go about getting that accomplished?

Service Expert

Re: Status Code 221


mthxfinity1 wrote:

I moved a working box from one TV to another and now getting Status Code 221 on the TV screen.  Is there a way for Xfinity to activate a the cable line coming out of the wall remotely?  If so, how would I go about getting that accomplished?


hi, I moved your post to the X1 area of the forum.




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Silver Problem Solver

Re: Status Code 221

No, comcast cannot activate a physical connection remotely. If the box needs activated, they can do that though.

 

In addition to the status code, the light on the front of the box should also be blinking. One blink means no signal, so it's a physical conenction issue. Check all your connections and splitters.

Official Employee

Re: Status Code 221

 

Hi mthxfinity1, I can assist you with getting your cable box back up and running. If you switch TV's then there shouldn't be a problem getting the same cable box to work with it. Can you please send me a private message with your street address, account number, and the cable box serial number that you're having issues with? 





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New Poster

Re: Status Code 221

Hi. I'm having the same issue. My tv is reading status code 221. I took my tv & the cable box out of one spare room to put into another spare room & after I plugged them in & turned them on, that is the message I had on the screen. I would rather not call Comcast. The last two times I did, I was on the phone for two hrs! Is there anyway you would be able to help me?
Thank you,
Tracy
Official Employee

Re: Status Code 221

Hello TLS7, I can assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




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