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Sound Keeps Going In and Out

New Poster

Sound Keeps Going In and Out

For the past few days, the sound keeps going in and out.  First it's every other word, then several words then no words at all.  Sometimes I get sound back when I turn my TV off and on again but the problem still starts up a bit later.  How can I tell whether it's a Comcast or TV problem?  Would prefer not to pay a $40 service charge to be told I need a new TV.

Service Expert

Re: Sound Keeps Going In and Out

Which X1 box do you have?  Which model TV?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box




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New Poster

Re: Sound Keeps Going In and Out

Thank you for responding but it appears that I've posted my question in the wrong forum.  I have a regular HD/DVR box.  Where should I post my question?  

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