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Remote problem/cable box problem

SOLVED
Posted by
New Poster

Message 1 of 20
11,114 Views

My remote is not working the DC50X cable box.  It adjust the volumn on the tv but can't change channels,it's stuck on one channel. How do I fix this? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Cable Expert

Message 19 of 20
11,482 Views
Solution

dta remote.JPG




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19 REPLIES
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 2 of 20
11,108 Views

having trouble with my cable box DC1011COM i can set the code for my tv and it will change the channel but will not shut the tv off or adjust the sound. i have unplugged the box to see if it would reset no luck

Posted by
Silver Problem Solver

Message 3 of 20
11,083 Views

ok you say the remote controls the tv channel.  do you mean on the cable box.  If that is the case then the code does not work that you put in as it is not controlling the volume or power on the tv.  What tv do you have?

Posted by
New Poster

Message 4 of 20
11,073 Views

The comcast remote turns on tv and it turns the tv channels but when i press the cable button it doesn't change any cable channels.

Posted by
New Poster

Message 5 of 20
11,071 Views

I have a Magnavox tv

Posted by
Silver Problem Solver

Message 6 of 20
11,064 Views

so your saying the comcast remote works for the tv but not the cable box?

Posted by
Silver Problem Solver

Message 7 of 20
11,056 Views

The DC50x is a DTA. What remote do you have? The DTA remote should not have a CABLE button.

Check this link to see what remote you have http://customer.comcast.com/Pages/HelpNFC.aspx?print=false&id=remotes

 

Is this box new for you? Did you exchange it for a different box and keep an older remote? Need to narrow down what is going on.

If it is a DTA box and DTA remote the tv should be on channel 3(or 4 depending on the output switch on the DTA) and then the remote would change the channels on the DTA.

If it is a different remote that has a CABLE button near the top that would only put the remote into controlling the cable box which should control the channel changes using the channel up/down buttons on the remote. I am not sure if the Comcast universal remotes work with the DTAs.

 

 

Posted by
New Poster

Message 8 of 20
11,041 Views

Correct, the remote can work for the tv but won't connect with the cable box.  I have the silver remote with the red ok/select button that has the cable button at the top.  The box is new for me but the funny thing is my box in my bedroom works fine with the same kind of remote like the one in the office. It may be something I'm doing wrong, not sure.

Posted by
New Poster

Message 9 of 20
11,040 Views

It is on channel 3 also.

Posted by
Silver Problem Solver

Message 10 of 20
11,036 Views

if you have a dcx50 you should have a little black remote that goes with that, not a silver one that woluld control a digital box.   Are you sure your using the right remote with the box?

Posted by
New Poster

Message 11 of 20
11,029 Views

Nope I don't have the little black remote, they gave me the silver ones for the other 2 tv's.

Posted by
New Poster

Message 12 of 20
11,025 Views

So I will make a call and request for the digital adapter remotes. Thank you very much for the help.

Posted by
Silver Problem Solver

Message 13 of 20
11,021 Views

Your welcome. Please post back and let us know if your problem gets resolved or you need help in getting a remote.

Good luck

Posted by
Silver Problem Solver

Message 14 of 20
11,016 Views

ok maybe we should start over

 

the dtx 50 is a small digital transition box that is used on older sets to get digital channels.  That box comes with a small black remote.

 

Now you say you have two other boxes with silver remotes?  Is that the case?  You have 3 boxes with three remotes?

Posted by
New Poster

Message 15 of 20
11,012 Views

I have 2 tv's with the DC50x boxes since they are older tv's.  I just called Comcast and they said we should have gotten the black remotes for the 2 tv's instead of the silver remotes.

Posted by
New Poster

Message 16 of 20
11,011 Views

So yes I have 2 of the DC50x boxes for the older tv's and the Motorola Digital box for the flat screen so I have 3 silver remotes.

Posted by
Cable Expert

Message 17 of 20
11,007 Views

Only the small black DTA remote or the new full size platnium remote will control DTA's.  The older full silver remotes will not control the DTA's.

 

 




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We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am not a Comcast employee. I am a paying customer just like you!
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Posted by
New Poster

Message 18 of 20
11,004 Views

The agent said I should have gotten the black remotes for the 2 tv's with the DTA boxes so I'll be switching out the 2 silver ones for the correct digital adapter remotes.

Posted by
Cable Expert

Message 19 of 20
11,483 Views
Solution

dta remote.JPG




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster

Message 20 of 20
10,219 Views

Went to Comcast and got the correct remotes.  Problem solved.