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Remote control

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Remote control

My remote stopped working.

Service Expert

Re: Remote control

Do you have the X1 system?




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Service Expert

Re: Remote control


shanny47 wrote:

My remote stopped working.


If you have changed the batteries and it still will not work, it may need to be swapped out.  You can swap it out for free at your local service center.  Locations can be found at this link:  http://customer.xfinity.com/service-center-locations




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Official Employee

Re: Remote control


shanny47 wrote:

My remote stopped working.


Sorry to hear you are having a problem with your Comcast remote control. I would like to suggest a few things before having you exchange the remote control.

 

First, try changing the batteries in the remote control (Sounds like you already tried this)

 

Another thing to try would be to unplug your cable box from the AC power outlet and then plug it back in again. That may straighten things out. (Sounds like you already tried this).

 

Sometimes there can also be interference with compact florescent light bulbs (CFLs) in the room (details below).

 

If you are still having a problem, you can exchange your Comcast remote control at the retail store listed at the link below at no charge or call us at 1-800-COMCAST and we can arrange to get a replacement remote control or box out to you.

 

https://www.xfinity.com/support/service-center-locations

 

Compact fluorescent lights and TV backlighting have both been known to interfere with commands from a TV remote control. There could be interference with CFL (compact fluorescent bulbs) or any IR (infrared light) coming from the actual TV set. If you have CFLs in the room, try turning them off and then trying the remote control to narrow down the issue.

 

Also, turn off the TV set and then use the remote on the cable box to see if the cable box is more responsive (watch the LED front panel display). That may indicate a setting with the TV backlighting that may need to be adjusted.

 

From wikipedia below: http://en.wikipedia.org/wiki/Compact_fluorescent_lamp

Infra-red signals Electronic devices operated by infra-red remote control can interpret the infra-red light emitted by CFLs as a signal, this limits the use of CFLs near televisions, radios, remote controls, or mobile phones. [85]

 

Also from Consumer Reports in 2007: http://news.consumerreports.org/home/2007/11/cfl-problems.html

 

A good resource on this topic here: http://forums.x10.com/index.php?topic=16475.0


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