Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,638,325

members

20

online now

1,815,935

discussions

Back to Top

Refer-A-Friend

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 11
5,707 Views
Anyone else having trouble with the "Refer-A-Friend" referrals page?  I keep getting an error.  I can put a person's name and e-mail address in, but when I go to submit the letter, that's when I get an error.
 
Tried live chat last night and they were of no help. 
10 REPLIES
Posted by
Security Expert

Message 2 of 11
5,696 Views
Ahatten said "Anyone else having trouble with the "Refer-A-Friend" referrals page?  I keep getting an error." 

Can you post the error message you see in this thread? And name your browser and operating system?

 

 

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 11
5,686 Views
Unable to Process your Request

We were unable to process your request due to an error.

Click here to return to the Referral Manager.


Tried with both Firefox and Internet Explorer on different computers and got same results.  Windows XP
Posted by
Most Valued Poster

Message 4 of 11
5,672 Views
ahatten2,
 
I have not seen this before and have not been able to reproduce this error.  I have forwarded this to the developers for further investigation.
Posted by
Most Valued Poster

Message 5 of 11
5,662 Views
I used to think that the B-Team had been assigned to work on the Refer-a-Friend stuff, but eventually concluded that it must be the D-Team.  I recently got a couple of emails telling me that someone I referred had not signed up for Comcast.  I did the referral almost two years ago.  The people I referred never received any communication from Comcast about it.  The folks in question opted for FIOS, instead.
 
All-in-all, quite a clown show! Smiley Happy
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 6 of 11
5,656 Views
I can't even get the "check my referrals" page.  I'm thinking Comcast doesn't want me to reap the benefits of referring someone and they're sabotaging....
Posted by
Most Valued Poster

Message 7 of 11
5,653 Views
I had a similar experience, with all kinds of page failures - haven't tried it lately.  But ultimately, I think it's just incompetence, not conniving.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 8 of 11
5,635 Views

The TV related message and rest were moved to the Cable TV forum...

Posted by
Regular Contributor

Message 9 of 11
5,627 Views
and i thought that page was to send someone an mj cigarette...
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 11
5,601 Views
I don't know what it going on with Refer-a-Friend, but it ought to either be fixed or taken down.  You'd think this would be a priority unless Comcast has decided that they have enough business!
 
After repeated attempts (and failures), I finally managed to complete a Refer-a-Friend.  After a couple of days, I asked my friend if he had received an e-mail.  He had not.  So, back to Refer-a-Friend... again, after multiple errors, finally got into the manager.  No listing!
 
Again, created the Refer-a-Friend entry.  Got further this time, as the friend actually received the e-mail.  He immediately responded, requesting to sign up.  After two weeks, still no contact from Comcast.  For the past week, I have been trying to get back into the Refer-A-Friend manager to see what is going on.  All I get now (consistently) is 404 Page Not Found.
 
Meanwhile, my friend got frustrated and when with DSL and I lost out on the free month's service.  Overall, I have been happy with my Comcast Internet service, but I sure won't be promoting Comcast again via the web Refer-a-Friend, as this was embarrassing to me (and should be to Comcast as well).
 
Not that I expect it, but on the extremely rare chance that someone from Comcast were to see this:
 
Using:
Windows XP SP2 - fully patched.
IE 6.0 - fully patch
 
 
Posted by
Visitor
Message 11 of 11
902 Views

"Never attribute to malice that which is adequately explained by stupidity" - Anon