Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,707,486

members

7

online now

1,871,343

discussions

Back to Top

Ref code: S0a00

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 18
57,034 Views

I'm getting this on just some of my channels.  It says  "One moment please.  This channel should be available shortly"  The channel never comes on.  Its happening on just some of the channels that I usually  receive in the 100 -200 numbers.

Of course when you talk to someone at Comcast for help they want to send out a technician so they can charge you.

I have had the cable boxes since April so they are not new.

 

Any ideas onhow to fix this?  I checked all the plugs to make sure they were connected.

17 REPLIES
Posted by
Silver Problem Solver

Message 2 of 18
57,005 Views

did you unplug the box?  checked connectors?   I was having the same issue and needed a tech to come out and replace some wiring.  If you pay for the maintenance you shouldn't be charged for the visit. 

Posted by
Cable Expert

Message 3 of 18
56,998 Views

You most likely need a tech out to troubleshoot your marginal signal level and bring it up to proper levels for troublefree service.

 

Check that your F connectors are snug at the back of the box, the TV outlet and any accessable splitters. Make sure you are not routing your coax through any AC surge protector strip coax ports.  If you can reduce the number of splitters in the home, you might be able to bring the signal level up to proper levels. 

 

Your issue can also be outside with the drop cable, fittings and other RF coax issues that the tech will check and repair.

 

Comcast will not charge you for outside issues or equipment issues.  Comcast can charge you if the issue is with your inside coax cabling and splitters as they are owned by the homeowner just like your electrical, plumbing and inside telephone wiring.  If you pay for Comcast wire mainntenance, then your inside repairs would normally be covered.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Problem Solver

Message 4 of 18
56,959 Views

--

 

Sorry about the issues you are having. I will have someone reach out to you very soon to get this issue resolved.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 18
56,892 Views

I have been having that same error code. I have called Comcast on 2 occasions. They have sent signals to the box, I have unplugged the box etc. A technician came out and all he did was change the box, but the problem still persists. You can look at some channels but any channel over 200 I get that Please wait message and nothing ever shows. I am frustrated that this has been going on for months and has not been resolved yet I'm paying a lot for comcast.

Posted by
Cable Expert

Message 6 of 18
56,886 Views

rlee904

 

Please call Comcast again and insist on a tech visit.  You need a tech out to find and fix your signal issues as they will not fix themselves.  Don't hang up until they setup a appointment for a tech to come out.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 18
56,142 Views

Having this same issue on all 3 TV's on EVERY channel!! so it’s obviously not a cable box issue.. Noticed last night that our Digital box kept pixilating but just chalked it up to a fluke.. now today nada.. Grr!  Then when we call and tell the CS rep that we have Internet but no TV he says " that’s impossible"  Where do they get these CS techs?!?! I’m an IT person and get disgusted when talking to them.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 8 of 18
56,111 Views

I just started getting this message on both boxes a few days ago. I swapped out the splitter for a pricy gold plated one from Radio Shack, but no dice. Half my channels are just gone.

 

They will be sending a tech out this Sunday. I know it's not the box (or why else would this happen on both of them?). What should I ask or make sure they do? I don't want to get jerked around.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 9 of 18
50,158 Views

At exactly 7am our cable boxes shut down with the same error code of S0a00.  My internet works just fine via dongel for the net 2 go...  phone works but the house internet is down as well as all the cable boxes. 

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 18
49,908 Views

Before you pay for a tech or waste any time check all splitters and connections.  I replaced my splitter and put new ends on the cables and it fixed the problem. 

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 11 of 18
48,611 Views
I am getting this code on The Bravo channel only. It's been like this for two days. Is this an isolated problem with this channel?
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 12 of 18
48,608 Views

FYI for all.. Our issue was a signal booster that they had put in our Cable box outside quite a few years ago. It died and because it was only on the Cable TV side and not the Data side is why it only affected the cable.

 

they had put it there at a time when the development was in its infancy and the signals coming from the poles were not good. Since then they have run all new cables to the poles and the signal now is fine so we just took the signal booster out and voila all fixed.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 13 of 18
40,261 Views

I just got Comcast in April and this is the second time a tech has to come out to the house.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 14 of 18
36,261 Views

I am having the same problem they came and redid our cable line last night and our box in the living room is still not working...

 

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 15 of 18
36,161 Views

I've had this issue on and since I moved. First they replaced all the wiring. Then they said it was something to do with the box outside. It happened again this weekend. So far, I missed the Ravens season opener, two other Raven's games (Arizona & Cleveland) and not.....the Superbowl. I'm probably gonna just cancel service as it obviously can't be relied upon.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 16 of 18
35,289 Views

I've had the same issue, all i had to do was clean up the wiring in the back of the box and tv and it magically went away.  The wierd thing was that I only had the problem on a couple of the channels, never had it again after i cleaned up the wiring in the back.  Seemed like an interference issue(cables touching each other and whatnot)

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 17 of 18
34,901 Views

I had a technician come to the house 3 times already and I am still having the same problem.  I haven't even had Comcast for a year.  If its not fixed this time I'm switching to Verizon.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 18 of 18
34,892 Views

Since Comcast can't provide quality service I shouldn't be paying full price.  What are the odds of them giving me a credit on my bill?  None.