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Ref. Code: s0500

Posted by
New Poster
Message 1 of 4
6,687 Views

I just tried calling Comcast about my cable being out & it said they couldn't take my call because of high call volume.  My cable is giving me the error code listed above, is cable out in my area?

3 REPLIES
Posted by
Silver Problem Solver

Message 2 of 4
6,680 Views

if you click the my account tab top right of this page on the right side you can check for an outage.  are you sure its not Saoo that be signal related and could be caused by an outage in your area.

Posted by
Problem Solver

Message 3 of 4
6,644 Views




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I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Retired Comcast Employee.
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Thanks
-Keisha-
Posted by
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Message 4 of 4
4,567 Views

Why are none of my HD channels working?

Code So500 should be available momentarily has been showing for more than 30 mins