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Re: How do you remove voice narration on some TV shows?

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Re: How do you remove voice narration on some TV shows?

We have this problem too. We have checked the settings and the descriptive voice settings are off. TNT is the only channel that does this and has been doing it for a week.

Official Employee

Re: How do you remove voice narration on some TV shows?


Docholliday8706 wrote:

We have this problem too. We have checked the settings and the descriptive voice settings are off. TNT is the only channel that does this and has been doing it for a week.


For the Motorola DCX 3400 cable box listed on your account...

 

Video Descriptions are supplied by programming providers combined with the regular program audio on a separate audio track. Where a programming provider does supply Video Description in a Comcast system, Comcast will pass-through Video Descriptions on the secondary audio channel (sometimes also used for Spanish programming). 

To access the separate audio track that contains Video Description, you would need to select the secondary (usually "Spanish") audio language on the cable box.  To turn that feature off, you would need to select "channel default".  

 

Press the Menu button twice on the Comcast silver remote control. 

 

A new screen below will appear, with the top-left option automatically selected.Use the down-arrow key (above the Info button) to navigate to Setup and press OK/Select (the center key on the remote control in the middle of the 4 arrow/directional buttons).

Use the down-arrow key (above the Info button) to navigate to Audio setup and press OK/Select.

 

The Default Audio Track will default to the first option–Channel default–which which is always the channel’s main audio track (unless it was previously changed). 

  • Press the right-arrow navigation key to change the audio track.  Changing this selection will instantly change the audio.
    1. Press once for English
    2. Press twice for Spanish (Español) OR to activate Video Description (DVS)
    3. Press three times for French (Français)
    4. Press four times for Portuguese (Portugues).
    5. Then press the Exit button (above the Volume button) to resume program viewing

Please note: These audio options can only be heard if the program provider or cable channel is providing that additional audio option.

 

If the above does not help, look at the remote control for your TV set (not your cable box) as the language settings may have been accidentally changed on the TV set  (sometimes labeled as MTS or SAP on the TV remote control or the TV's set up menu).   


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