Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,515,363

members

18

online now

1,715,914

discussions

Back to Top

Re: DVR Problem - Recorded show won't delete

21 REPLIES
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎09-18-2007
Posts: 2
Message 1 of 22 (36,248 Views)

Re: DVR Problem - Recorded show won't delete

July 10, 2014 Recorded program will not delete. I unpluged the DVR and waited about 30 seconds. Pluged it back in and was able to delete the recorded program. Hope this helps.

Posted by
Regular Visitor

Member Since: ‎02-03-2012
Posts: 5
Message 2 of 22 (47,030 Views)

Re: DVR Problem - Recorded show won't delete

Glad it worked for you bobf55 !!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-05-2013
Posts: 2
Message 3 of 22 (47,038 Views)

Re: DVR Problem - Recorded show won't delete

Sorry, I meant Heartman.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-05-2013
Posts: 2
Message 4 of 22 (47,039 Views)

Re: DVR Problem - Recorded show won't delete

I had the same problem with a 90 minute recording. After 10 unsuccessful attempts to delete the recording, I was going to call Comcast for their assistance but  decided to do a google search first and found  Hearland's suggestion. I unplugged the dvr, waited a few minutes, plugged it back and deleted the recording. Thank you, Heartland.

 

Posted by
Regular Visitor

Member Since: ‎02-03-2012
Posts: 5
Message 5 of 22 (47,255 Views)

Re: DVR Problem - Recorded show won't delete

I'm glad this is working for everyone and nobody lost old shows,  except when Comcast replaced the box.   Weilej ... after you plug it back in,  just go back and delete the program,  it should work.   Now if only my email would work right with Comcast ... having problems with that !

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-30-2013
Posts: 1
Message 6 of 22 (47,409 Views)

Re: DVR Problem - Recorded show won't delete

Thanks Heartman2003 : Same problem....they wouldn't delete no matter what....Comcast not helpful....you did the #2 step after is it plugged in?
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-29-2013
Posts: 1
Message 7 of 22 (47,586 Views)

Re: DVR Problem - Recorded show won't delete

Worked perfectly! Thanks Heartman2003
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-20-2009
Posts: 1
Message 8 of 22 (50,062 Views)

Re: DVR Problem - Recorded show won't delete

Mine is the freakin' Emmys!  178 minutes of pure Hi Def done with it. I'll try the unplugging thing and report...

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-22-2013
Posts: 1
Message 9 of 22 (51,151 Views)

Re: DVR Problem - Recorded show won't delete

Worked perfect!  Unplugged the dvr for approx. 30 seconds and plugged it in and it worked! Was able to delete the recorded program and all other recorded programs are still there.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-15-2013
Posts: 1
Message 10 of 22 (51,463 Views)

Re: DVR Problem - Recorded show won't delete

My horror story that happend to me I unplugged it then it said dvr disabled call Comcast they couldn't do anything so I lost all my recordings and had to get a new box then had to reprogram all my shows
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-17-2013
Posts: 1
Message 11 of 22 (61,341 Views)

Re: DVR Problem - Recorded show won't delete

Thanks Heartman 2003! Worked perfectly...didn't lose any of my programs. Yes, lost the guide, but I did this right before I went to bed and the guide was back by morning. I had this happen once before and just suffered with the annoyance of the old program being stuck on there for months...now I know!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-27-2012
Posts: 1
Message 12 of 22 (63,723 Views)

Re: DVR Problem - Recorded show won't delete

We had this same thing!! An NFL game as well....hummm. And a Monday night. Really weird. Thanks for all the posts - I'm going to try it now...it worked! Brilliant. Thanks all.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-03-2012
Posts: 2
Message 13 of 22 (68,120 Views)

Re: DVR Problem - Recorded show won't delete

Thanks for the tip!  I will try it after I've watch my dvr shows.  I'm afraid of losing them.  I recorded on my dvr until it was full and the show still wouldn't delete so that doesn't work.  Thanks to all who responded!  db14

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-29-2008
Posts: 3
Message 14 of 22 (68,226 Views)

Re: DVR Problem - Recorded show won't delete

It worked and everything is still there. Just waiting for the guide info to re-download.

Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 15 of 22 (68,239 Views)

Re: DVR Problem - Recorded show won't delete

Unplugging won't lose any programs, and it should take care of the problem one.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Edited on
‎02-16-2012 09:50 PM

Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-29-2008
Posts: 3
Message 16 of 22 (68,248 Views)

Re: DVR Problem - Recorded show won't delete

[ Edited ]

I have this exact issue occurring with this week's Body of Proof. No matter how many times I delete it, its still there and watchable. And I've already watched and deleted a few other shows afterwards, so its just the one show for some reason.

 

I will try the unplug thing once its done recording for the evening. I just better not lose any shows. 

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎06-28-2006
Posts: 6
Message 17 of 22 (68,305 Views)

Re: DVR Problem - Recorded show won't delete

You were lucky mine is 3 hours of hockey in HD, taking up a huge amount of space, will try the unplug reset, I just hate the longtime it takes for the program guide to comeback. It must have been something on Monday because my show was recorded the same day, weird.
Posted by
Regular Visitor

Member Since: ‎02-03-2012
Posts: 5
Message 18 of 22 (68,438 Views)

Re: DVR Problem - Recorded show won't delete

Good to hear !!!   Glad it worked !!!   Makes me feel good !   I am NOT anywhere near being a technical person.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎02-12-2012
Posts: 1
Message 19 of 22 (68,450 Views)

Re: DVR Problem - Recorded show won't delete

Heartman2003's solution worked perfectly, and none of the other programs on the DVR were lost.  Our stuck program was a 2-hour NFL playoff game so it is REALLY good to have that off.  Thanks

Posted by
Regular Visitor

Member Since: ‎02-03-2012
Posts: 5
Message 20 of 22 (68,729 Views)

Re: DVR Problem - Recorded show won't delete

I unplugged my cable box for awhile,   then set it back up and I was able to delete the show.  I had already tried under the ! changing the setting to "I delete" and it did not work.   So just unplug the box ,  wait a few minutes,   then plug it back in .... worked for me.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-03-2012
Posts: 2
Message 21 of 22 (68,731 Views)

Re: DVR Problem - Recorded show won't delete

I called on this problem today.  I have a show that won't delete.  The service rep. said to go to the ! and change the setting to delete 'space as needed'.  Be sure to confirm.  Be sure any shows you want to save are set to 'I delete only'.  Then let your dvr get full to 100% but be sure to monitor it so you don't miss a recording in the process.  Supposedly the last recording or the one set on delete as space needed will be dropped off.  I am going to try this so I don't know if it will work but it is worth the try!!  Comcast can't delete from their end which is so annoying.  I'll come back with the results when it happens or doesn't happen!

Posted by
Regular Visitor

Member Since: ‎02-03-2012
Posts: 5
Message 22 of 22 (68,737 Views)

Re: DVR Problem - Recorded show won't delete

I just had the same thing happen to me !   I could not believe I actually found someone else had this problem.  I do NOT want to lose my other recordings ... so I guess I'll just leave the program on my DVR ... but it IS annoying and I do NOT want to save this 30 minute show.