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Re: DRM Locked channels with cable card

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Message 1 of 9
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Hi. I stumbled across this thread while trying to research why I can no longer view HBO or other premiums on my HDHomeRun any more (even though I am a subscriber). This worked for the past few months when I first signed on with comcast.

 

Is it possible to request the same commands to be sent? Let me know what is needed?

 

 

 

 

hdhomerun_avc_drm.jpg
8 REPLIES
Posted by
Official Employee

Message 2 of 9
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Wgalway wrote:

Hi. I stumbled across this thread while trying to research why I can no longer view HBO or other premiums on my HDHomeRun any more (even though I am a subscriber). This worked for the past few months when I first signed on with comcast.

 

Is it possible to request the same commands to be sent? Let me know what is needed?

 

 

 

 


Apologies. I have sent some signals to your cable card that have been known to resolve this issue in most cases. Please let me know how things are now. It may take some time for the guide data to reload. Thanks for your patience.




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Official Employee

Message 3 of 9
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Message 4 of 9
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Posted by
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Message 5 of 9
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Hi- Sorry this has been several months. I kinda just forgot about it, as we watch most of our premium's via their respective apps.

 

We tried watching Game of Thrones via our Cablecard the other night- and it looks like the content is still DRM protected. 

 

See attached screenshots showing my Plex + HDHomerun seeing only protected for those Premiums still.

 

Anything else that can be tweaked to make this work?

 

Thanks!

Will

 

hdhomerun_protected.jpg
plex_showing_protected.jpg
Posted by
Official Employee

Message 6 of 9
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Hi Will, thank you for replying here and apologies the issue still persists.  What software are you using to view your HDHomerunprime?

 

Thank you




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Message 7 of 9
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I'm having the same issue with HDHomerun Prime and DRM channels.  What's the fix?

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Message 8 of 9
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I too have run across this issue. 

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Message 9 of 9
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Hi Phil-

 

Sorry for the delayed response, I must not have had my notifcations on here.

 

To keep things simple, I was just browsing using the HDHomeRun software on my Mac (I get an "unable to view channel" message). All of the other channels are ok and play just fine, except for the ones I mentioned in my original post (the Premiums).

 

These also aren't viewable using apps on my Plex, nor the Channels App on my AppleTV.

 

But again- if not working on HDHomeRun app- I wouldn't expect the others to work either.

 

Any ideas?

 

Thanks,

Will

 

 

 

hd_homerun_app.jpg