Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now



Problem with my DTA

Posted by

Member Since: ‎03-10-2011
Posts: 69
Message 1 of 2 (2,477 Views)

Re: Problem with my DTA

Hold down the info button on the remote until a menu page comes up, then immediatley hit 1379. This will reset the DTA but you will more then likely need a "HIT" sent by calling comcast. In the prompts before talking to a rep there is an option to send hits to your equipment. So you can try this before speaking to a rep.


I have see that when first activating the channel stays "frozen" on 5(here in colorado) for 30 secs or so before i am able to change channels normally.


If it still is stuck on 8 for you then try to reset and rehit the dta

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎07-27-2009
Posts: 10
Message 2 of 2 (2,512 Views)

Problem with my DTA

I just received 2 DTA's in the mail in a self-install kit for my kids TV's and hooked them up last night.  They sent the signal to activate them and after just a minute the TV's turned on.  However, they both turned on to the same channel (QVC).  They wouldn't change off of that channel to any other channel.  I know the remotes work, when I manually enter numbers it shows up on the screen that I'm entering the numbers, but the display then just turns back to 8 - QVC on the bottom corner although when I push the up and down channel buttons nothing happens.  I told the Comcast representative this and she stated that it takes up to 45 minutes for everything to download and to give it time so I left it and went to bed.  This morning both TV's are still on channel 8 and they will not change no matter how many numbers I type in, this shopping channel is the only channel my kids can watch now.....any ideas?


Thanks a bunch....