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Pixelated DVR shows

Posted by
New Poster
Message 1 of 4
708 Views

We're having a TON of problems with our recorded programs.  On Play, the screen is immediately pixelated and frozen. (No fast-forward or pause/play functions either). This mostly happens on recorded series shows... the older show plays fine, but the newest shows do not work.

 

What's going on with our DVR???

3 REPLIES
Posted by
Cable Expert

Message 2 of 4
706 Views

It could be the hard drive failing.  In that case the DVR would need to be exchanged and you would lose the recordings on the DVR.  It might get worse and will eventually stop.

 

It can also be signal issues coming into the TV outlet for that DVR.  A tech visit would be in order to check, confirm and correct the signal issues.

 

You can try to swap the DVR first and if that doesn't fix it, then Comcast would need to send out a tech.  If you take the DVR to the local office, take the remote with.




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Posted by
New Poster
Message 3 of 4
701 Views

would this have anything to do with the crunching sound we have to listen to all night????!

Posted by
Cable Expert

Message 4 of 4
699 Views

Crunching would most likely indicate the hard drive is failing.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon