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Picture size too big

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Message 1 of 8
20,453 Views

We just installed the HD/DVR box where we have a flat screen tv.   The picture is ok, but too big for the screen.  I have tried to adjust by pressing Guide/Menu while cable box is off.  I can see the options, but only get 1080 as an option on size.  Please advise so we can see the entire picture.....everyone's heads are cut off and on sports we cannot even see the scores.

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Accepted Solutions
Posted by
Cable Expert

Message 4 of 8
22,722 Views
Solution

You should leave it on normal, and then make sure you are tuning into High Def channels.  On many SD channels, and depending on the channel and programming, you will get bars all around the screen, as nothing is standard anymore.  The push is for more 16:9 programming being send down both SD and HD channels, and on a SD channels,  that will cause bars on all sides.

 

You should attempt to make sure you are tuning into HD channels at all times, and not the SD version.




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7 REPLIES
Posted by
Cable Expert

Message 2 of 8
20,450 Views

First, check the zoom button or somthing similar on the TV's remote to try and resize your screen.

 

 




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Posted by
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Message 3 of 8
20,448 Views

Thanks for the reply, I did that.  All other options, wide, stretch and normal, leave a black frame around the picture.  Why can't we see the whole picture without a frame--have it fit the screen?  We never had this issue before getting the box.

Posted by
Cable Expert

Message 4 of 8
22,723 Views
Solution

You should leave it on normal, and then make sure you are tuning into High Def channels.  On many SD channels, and depending on the channel and programming, you will get bars all around the screen, as nothing is standard anymore.  The push is for more 16:9 programming being send down both SD and HD channels, and on a SD channels,  that will cause bars on all sides.

 

You should attempt to make sure you are tuning into HD channels at all times, and not the SD version.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Posted by
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Message 5 of 8
20,443 Views

Thank you so much, seems to make a difference already.  So glad I posted here.

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Message 6 of 8
17,646 Views

How do I adjust the picture size on my TV with the clicker.  I do have a HD TV and do use the HD channels but every time I try to make the picture smaller, it still stays too large for the screen.

thank you

Posted by
Silver Problem Solver

Message 7 of 8
17,634 Views

Use the remote that came with your TV, not the Comcast remote. Try the different options that are in your TV menu.

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Message 8 of 8
15,711 Views

I have this problem, but I don't have a Comcast remote?  I have a Motorolla DCT3412 I DVR / Cablebox. I can't find any option to turn it off in any of the menus.  Is there a workaround?