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Picture-in-Picture

12 REPLIES
Posted by
Contributor

Member Since: ‎12-27-2009
Posts: 34
Message 1 of 13 (7,297 Views)

Re: Picture-in-Picture


bobmbx wrote:I used it a lot during baseball and football seasons.

Same here. And what's this ongoing customer research? I never got anything.

Posted by
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Member Since: ‎04-16-2007
Posts: 1
Message 2 of 13 (7,463 Views)

Re: Picture-in-Picture

" In our on-going customer research, PIP continues to drop in ranking of importance of features that the majority of our current customers (and potential customers) use or want. PIP was only ever available with DVRs in our SA areas (a very small percentage)."

 

They must have needed the bandwidth for another porn channel or two.  I used it a lot during baseball and football seasons.

Posted by
Edited on
‎09-03-2012 05:49 PM

Contributor

Member Since: ‎12-27-2009
Posts: 34
Message 3 of 13 (8,096 Views)

Re: Picture-in-Picture

[ Edited ]

Which is stupid. Did I ask for the "upgraded" :rolleyes: guide? No. How about making it for all of them? I'd be willing to go back to the old guide.

Posted by
Edited on
‎09-03-2012 12:28 PM

Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,620
Message 4 of 13 (8,123 Views)

Re: Picture-in-Picture

[ Edited ]

From the Comcast Blog on the guide upgrades at this link http://blog.comcast.com/2010/05/new-guide-for-scientific-atlanta-cable-boxes.html

The initial date is 2010 but there are updates all the time based on questions posted. You can also post one on this issue there if you want.


Picture-in-Picture (PIP) functionality was a feature that was available with the previous guide on our Scientific Atlanta (SA) and Cisco branded DVRs. I completely understand that this was a valuable core feature for you and some of our DVR customers. I was disappointed that we were not able to retain PIP in this guide. Unfortunately, this unique feature could not be supported by the new guide given the goals and timing of this and future releases. Some televisions have a PIP feature built in. The guide does not impact your television set's PIP functionality (if it has one). This link may help: http://www.comcast.com/MediaLibrary/1/2/CM/VanityURL/documents/pip_tv.pdf

You would need to also use the TV remote control to use and control the PIP display. PIP was only available in our Scientific Atlanta (SA) and Cisco branded DVRs. The PIP feature impacted a small percentage of our SA-Cisco customers and an even smaller percentage of our overall customers; most of which have never had the PIP feature through their cable box.

We also conducted extensive research around the importance of the PIP feature in the current guide and as a potential future feature in upcoming guides. PIP is not currently on our feature roadmap. In our on-going customer research, PIP continues to drop in ranking of importance of features that the majority of our current customers (and potential customers) use or want. PIP was only ever available with DVRs in our SA areas (a very small percentage).

I certainly understand that there is a passionate customer base for PIP. We also realize that there are some customers who are not happy about this decision.


 Edit: Hi Jay

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,719
Message 5 of 13 (8,124 Views)

Re: Picture-in-Picture

The 80% of Comcast users with Motorola equipment never had PIP.  When Comcast started working on getting the same guide on both platforms, they removed it so all the fetures would be equal on both Motorola and Cisco / SA equipment.  They did not code the PIP into the newer version guides running on these boxes.

 

 




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Posted by
Contributor

Member Since: ‎12-27-2009
Posts: 34
Message 6 of 13 (8,130 Views)

Re: Picture-in-Picture


JayInAlg wrote:

The original poster is most likely talking about the PIP that was removed on the Scientific Atlanta / Cisco DVR's.  It is not coming back.

 

The OP did not state that their TV has PIP capability and was asking for help with that.


You're right. Why'd they remove it, and why not bring it back?

Posted by
Silver Problem Solver

Member Since: ‎10-18-2008
Posts: 6,747
Message 7 of 13 (8,177 Views)

Re: Picture-in-Picture

We are both just guessing. He provided no useful info with which to help him. My first response was just a poke.

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,719
Message 8 of 13 (8,179 Views)

Re: Picture-in-Picture

The original poster is most likely talking about the PIP that was removed on the Scientific Atlanta / Cisco DVR's.  It is not coming back.

 

The OP did not state that their TV has PIP capability and was asking for help with that.




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Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
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Posted by
Edited on
‎09-02-2012 08:32 AM

Silver Problem Solver

Member Since: ‎10-18-2008
Posts: 6,747
Message 9 of 13 (8,198 Views)

Re: Picture-in-Picture

[ Edited ]

In order to use Picture in Picture (PIP) you need to have 2 video sources connected to your TV. One source is your set top box (ST. The other source can be either Clear QAM, if still provided in your area, which is signal your TV may be able to use without a box. The other source could also be Over the Air (OTA) which is just an antenna connected to the TV.

Posted by
Contributor

Member Since: ‎12-27-2009
Posts: 34
Message 10 of 13 (8,203 Views)

Re: Picture-in-Picture


barbie123 wrote:

You can still use PIP with either clear QAM or OTA in addition to your STB.


I...I have no idea what this means.

Posted by
Silver Problem Solver

Member Since: ‎10-18-2008
Posts: 6,747
Message 11 of 13 (8,208 Views)

Re: Picture-in-Picture

You can still use PIP with either clear QAM or OTA in addition to your STB.

Posted by
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Member Since: ‎09-01-2012
Posts: 3
Message 12 of 13 (8,301 Views)

Re: Picture-in-Picture

i agree

Posted by
Contributor

Member Since: ‎12-27-2009
Posts: 34
Message 13 of 13 (8,303 Views)

Picture-in-Picture

Come on Comcast, it's football season. Bring it back please!