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Picture & Audio flicker periodically on channels & On Demand programs Katy, TX

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Edited on :
‎09-09-2014 01:37 PM

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Member Since: ‎05-17-2013
Posts: 3
Message 1 of 2 (461 Views)

Picture & Audio flicker periodically on channels & On Demand programs Katy, TX

[ Edited ]

I am having the same problem with my tv. Frustrating trying to watch tv, first noticed it on TNT  and sports channel. Tried to watch Monday night football, finally gave up since it was difficult to listen.

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Member Since: ‎01-09-2012
Posts: 14,313
Message 2 of 2 (435 Views)

Re: Picture & Audio flicker periodically on channels & On Demand programs Kat


davidramos99 wrote:

I am having the same problem with my tv. Frustrating trying to watch tv, first noticed it on TNT  and sports channel. Tried to watch Monday night football, finally gave up since it was difficult to listen.


Apologies for the issue that you described above.

Pixelation and audio-video dropout issues are almost always related to local or individual signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on. Changes in temperatures can also aggravate the issue.

Check to be sure that all of your cable connections are snug.

Box swaps, box refreshes and multiple box refreshes may not resolve this issue if there is an underlying local signal issue.

 

Give us a call at 1-800-COMCAST and we can start the troubleshooting process and get this resolved. Insist on a technician visit so that the signal levels can be reviewed and adjusted if necessary. There is no charge if the issue is determined to be with our equipment or originating outside your home.

Thanks for your patience.




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