came home to a tv that wouldn't let me watch unless I installed the DTA. Got the DTA up and running (i only have $13 basic cable) and it would only broadcast channel 104. Got on the phone with the help desk, and they reset the DTA and refreshed, etc, but to no avail.
According to them, this is a California wide problem.
They are sending out another DTA so i have to wait with no tv service now =(
Was my chain yanked , or is anyone else experiencing this problem?
amb916 wrote: ... Got the DTA up and running (i only have $13 basic cable) and it would only broadcast channel 104. ...
You probably already know this, but just in case -- If you are trying to change channels on the TV, it won't work. You must leave the TV set to channel 3, and use the DTA remote to change channels. Also be aware that it's easy to hit the DTA remote's LANG button without realizing it, resulting is no audio on some channels. If the audio goes missing, try press LANG again.
unreal. 2nd adapter arrived today. same problem. had problems activating it, called the help line and got it activated but still only one channel. xferred me to another help desk and they couldn't even get it activated.
both times they tried to send out a technician and i refused. I refuse to take time off from my work.. my life... to sit and wait for comcast to fix THEIR problem.
now im having a cable box shipped to me. why? its probably not going to work anyways.
You most likely need a tech out to troubleshoot your signal issue. In many area's the tech's run 7 days a week until 7pm.
If you switch services you will need to stay home for the installer anyway.
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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
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You are doing better than me. I already have one HD cable box installed and working. I got a second one for the holidays to be able to record some Xmas shows. It doesn't work. It activates (anyway it said it did using the procedure at www.comcast.com/activate) but no TV signal. First tried Comcast Chat service, didn't work with Orlando, then I called a technician - Tony couldn't get it to work either. He suggested the unit is defective and that I should take it back. So after 6 hours of messing around waiting for it to activate after a couple of attempts, not understanding if the activation was working or not, even trying it in place of the unit that does work I returned it and asked for my money back.
P.S. The HD unit that is working had the same problem. A technician activated it but got no TV signal output. A technician was sent out two days later. He said they (phone techs) are not activating them correctly. Inside techs are supposed to do three things to activate a new box - initialize, hit and validate. Comcast charged me $30.00 for that visit. I complained (like mad) and they reversed the charges but I don't want any more aggravation from Comcast. I am convinced there are very few people working for Comcast that really know what they are doing or understand the equipment they provide.
BTW - The phone tech told me my problem was a system wide problem as well but scheduled the home visit. Our chains have been pulled big time.
If you had the $13 limited service and have had it for a little while then you probably also have a filter on your cable line at the pole outside which would need to be removed for the cable box to receive all of its channels. You could possibly ask for a tech to be sent out on a 'verify services' or 'remove trap' job which is an outside only job to check it out.
Thanks for your comment. You may have a good point. I receive a limited set of HD channels. Both techs were aware that I have one HD box and two DTAs installed. Neither tech mentioned a bandwidth or perhaps a loading issue. Now that I have returned the box I guess I am left with my frustration with Comcast. You get a box and it doesn't work. Why can't all tech companies be like Apple. You get something, you hook it up, turn it on and it works! The techs need to be better educated and the Comcast website could be a lot more informative about the process of activation.
I was having the same problem, got out the new remote, and I'm getting all my (limited) channels again. Unfortunatley, I have now no sound, and have been pressing the Language button and still get no sound on *any* station. I was getting sound before.
I had the problem of only one station coming in because I was using my old remote. Due to the advice in this thread I took out the remote that came with the DTA and can now get all stations, but I have no sound. I was getting sound with the old remote.
BTW, I know that remotes don't add channels or create sound. I was referring to this advice from the second post in this thread, which I followed and solved the channel problem:
"You probably already know this, but just in case -- If you are trying to change channels on the TV, it won't work. You must leave the TV set to channel 3, and use the DTA remote to change channels. Also be aware that it's easy to hit the DTA remote's LANG button without realizing it, resulting is no audio on some channels. If the audio goes missing, try press LANG again."
Again, I pressed the LANG button and still have no sound.
So to sum up, I am using the DTA remote and pushing the LANG button many times and there is no sound on *any* station. When I used the old remote, I got one station, the rest all staticy, and *did* get sound. So it would seem to me that the DTA remote is somehow causing the problem of no sound.