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For the past few weeks, our On Demand has become unwatchable. The picture breaks up, blacks out, pixilates and the sound cuts out. Regular channels are just fine.
I was wondering if this was something that I might be able to fix or if a service call would be necessary. I've checked all connections and they are tight. Is there anything else that I can look at that might cause this?
Thanks for your input.
Try rebooting the box. If that doesn't work try removing any splitters and run the cable directly from the outlet to the box. If the problem continues you may need an on-site visit.
We have a similar issue, except it is not confined to On Demand - it affects a variety of regular & premium channels. As if the signal is breaking up, picture fragments, pixellates, sound drops out, sometimes the video goes black, sometimes the "This channel will be available shortly..." error message.
This problem began (over a month ago) fairly subtly, with just noticeable drop-outs/glitches, but has grown steadily worse. Now every night there are several channels that are simply not received, many others not watchable. It's as if Comcast simply isn't getting a signal to our digital cable box. (we also have phone & internet with you - some phone problems, now fixed, internet seems OK)
I have checked cable connections (nothing has changed since started Comcast service several years ago), re-booted the digital cable box - no change. Do we need to have a service visit?
Thanks for any ideas/suggestions.
Thanks to Wareagle & Shessar for the suggestions. I will check them out. (although I do wonder - if the problem is weak signal strength, shouldn't that be Comcast's responsibility to fix?)
Will post results when we get some.
...if the problem is weak signal strength, shouldn't that be Comcast's responsibility to fix?
Yes, unless it's due to some problem with your interior wiring. It would be good to check that out before having Comcast send someone out, so as to save yourself from being charged for a problem that you could fix.
...Thanks for this. OK, our Motorola box gets an SNR wavering between 29 & 30. Phone call to Comcast - finally got through - and the upshot is they will send someone out to check box & cable. Will find out what's next in a couple days...
...OK, our Motorola box gets an SNR wavering between 29 & 30.
That's pretty low.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
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