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No picture but sound

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Frequent Visitor

No picture but sound

Yesterday our TV picture would go black but keep the sound.  If we shut down for 5/10 minutes the picture would come back, last about an hour or so and then black again...round and round we went.  Any ideas before I get on the phone with Comcast; gosh I dislike calling and hanging on the phone with them.  Thanks!

Accepted Solution

Re: No picture but sound

Turns out it was the TV!

 

View answer in context
Official Employee

Re: No picture but sound


DonnaMB1223 wrote:

Yesterday our TV picture would go black but keep the sound.  If we shut down for 5/10 minutes the picture would come back, last about an hour or so and then black again...round and round we went.  Any ideas before I get on the phone with Comcast; gosh I dislike calling and hanging on the phone with them.  Thanks!


Have you hooked up the cable box to a different TV to ensure its the cable box failing and not the TV?


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Frequent Visitor

Re: No picture but sound

No, i have not done that - tried doing that one other time and ended up not reconnecting correctly and having problems.

 

Today, we haven't had a problem.  If it happens again, I will request a refresh and if necessary request a service call for a new box unless there is some other solution?

 

Thanks for responding!

Frequent Visitor

Re: No picture but sound

Turns out it was the TV!

 

Official Employee

Re: No picture but sound

Thank you for the update DonnaMB1225, please let us know if you have any questions or concerns in the future.

 

Thank you


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