Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,491

members

1,297

online

28,985

topics

Top

No cable tv - reference code S0a00

New Poster

No cable tv - reference code S0a00

The TV says:  One moment please  This channel should be available shortly.  Ref code:  S0a00.   If I change channels, it's the same message.  Trouble started last night, kept losing signal.  Said check connecitons, connections are fine, no one has touched any of the cables.

Service Expert

Re: No cable tv - reference code S0a00

Did you try powering the X1 box off and on by unplugging it?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Gold Problem Solver

Re: No cable tv - reference code S0a00


@stannda wrote: ... One moment please  This channel should be available shortly.  Ref code:  S0a00. ...

"One Moment Please, Available Shortly, Ref code S0a00" and similar messages are generated by the cable box when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.

Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the TV Support option at https://support.xfinity.com/chat. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit. If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.

For additional information please see Pixelation, video and audio dropouts, One Moment Please S0a00 messages.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 187 views
  • 0 kudos
  • 3 in conversation