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No Picture on tv with digital converter box

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Abruptly, we lost picture a few days ago on one of our TVs. The TV has one of the small digital converter boxes on it. We get sound fine. The picture works with non-Comcast sources (DVD - VCR). Everything is plugged in and appears to be working properly, but no picture. Yes, we made sure the DVD and VCR are off when we try to watch Comcast source. As I said, thsi was abrupt. That set and box worked fine until a few days ago.

 

Can it be a fault/failure of the digital converter box itself?

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Posted by
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Solution

It could be a bad box.  Try removing power and then plugging it back in.  Call 1-800-COMCAST if that doesn't work.  You may need to have the box replaced.




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Posted by
Cable Expert

Message 2 of 4
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Solution

It could be a bad box.  Try removing power and then plugging it back in.  Call 1-800-COMCAST if that doesn't work.  You may need to have the box replaced.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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Message 3 of 4
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Thanks! It took a while, but I finally got through to someone at 1-800-Comcast. They had to reset the box, but now it works. Appreciate the response though.

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Message 4 of 4
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kitkatgirl,

 

Did they have to go to your house to fix your problem or did they do it remotely?
  We're having the same problem.  Thanks.