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New smart tv without x1

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Message 1 of 4
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I set up the new Samsung UHD and all apps work fine Netflix, DVD etc beautiful color. The HD Tv programs are not working; The picture is does not fit the screen and at times the figures on the screen are so outsized I can't see them. The HD is not great either. I don't know if it's Xfinity or Samsung Problem. Would installing X1 help?  Thanks

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Posted by
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Message 4 of 4
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Solution
Yes I tried to resize. Spoke with Samsung and Comcast they led me through several
Steps. Comcast sent out a service rep and fixed the problem. Thanks
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Posted by
Official Employee

Message 2 of 4
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How is it hooked up to the tv? Have you used the tv remote to size the picture?




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Posted by
Problem Solver

Message 3 of 4
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I would read your manual to make sure the Samsung UHD tv is set up correctly. Check under video menu for picture sizing.

 

Did you connect the cable-box, using a high-speed HDMI (4K) cable, to HDMI 1 on the Samsung hub?

 

Did you follow directions under Setup on the television? It asks for information on you local cable provider. You can go back to Setup found on the menu anytime to correct problems.

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Message 4 of 4
529 Views
Solution
Yes I tried to resize. Spoke with Samsung and Comcast they led me through several
Steps. Comcast sent out a service rep and fixed the problem. Thanks