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New Scientific Atlanta On-Screen Program Guide

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Posted by
Official Employee

Member Since: ‎01-09-2012
Posts: 13,316
Message 1 of 380 (3,325 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Closiing this thread, this guide is not really "new" anymore and there have been no new posts since March 12. Please create a new thread if you wish to continue to discuss this guide or features.Thanks.  

Posted by
Edited on
‎03-12-2012 09:15 PM

Contributor

Member Since: ‎10-07-2003
Posts: 56
Message 2 of 380 (3,425 Views)

Re: New Scientific Atlanta On-Screen Program Guide

[ Edited ]

If Century Link - the only other cable option in our area besides a dish - has PIP, I will seriously consider switching. Century Link is upgrading the lines on our street. 

 

My cable bill just went up 10% with no warning. 

Posted by
Edited on
‎03-12-2012 01:49 PM

Most Valued Poster

Member Since: ‎12-04-2003
Posts: 1,689
Message 3 of 380 (3,436 Views)

Re: New Scientific Atlanta On-Screen Program Guide

[ Edited ]

I think PIP was probably originally designed/used just for Sports and then of course was used for many other reasons. I didn't realize how much I really used it untl it was GONE. Always had it as a TV set feature but didn't need to look for a set with it once Comcast had it. Well...so much for that.  I always monitored channels on PIP  when sports ran over so I knew when I could start a recording. I learned long ago to never EVER schedule  a recording that follows golf or football. I find it boring to just sit and watch home shopping but when a show is on that may have interest for me I watch something  else and PIP the shopping so when see the item I can switch. Retailers are losing money on me with no PIP...lol.

 

Posted by
Contributor

Member Since: ‎12-27-2009
Posts: 34
Message 4 of 380 (3,454 Views)

Re: New Scientific Atlanta On-Screen Program Guide

March Madness starts this week. NEED P-I-P!

Posted by
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Member Since: ‎03-08-2012
Posts: 10
Message 5 of 380 (3,491 Views)

Re: New Scientific Atlanta On-Screen Program Guide

keep us posted on your search.  I have an idea that ATT is just about as bad as Comcast.

Posted by
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Member Since: ‎08-30-2010
Posts: 19
Message 6 of 380 (3,578 Views)

Re: New Scientific Atlanta On-Screen Program Guide

 


TerriB wrote:

ComcastTeds wrote:

We have added many new shows to our On Demand library, available at no additional charge. It sounds as though you have discovered that alternative. Watching some shows On Demand might also help with resolving any DVR recording conflicts as well. 

 

You can still (as with the previous guide) record two things at the same time while watching a previously recorded show from your DVR.  


I'll throw in my two cents... I agree that onDemand has gotten a lot better with respect to having a lot of the Network shows that I would normally record.  This is GREAT for when a new season starts and I've forgotten to update the DVR.  It's also great for when resolving some recording conflicts
The problem with onDemand is that watching it still takes up one of the tuners on the DVR.  This means you can only record 1 other show while watching onDemand content.  With shows recorded on the DVR it is possible to record 2 while watching one.
It'd also be nice if the Networks would leave the "Names" of their shows the same season to season so DVR's pick up the recording of the show when the new season starts.. I'm looking at you Survivor..  I know that's not a Comcast thing but it's annoying.

 

Posted by
Contributor

Member Since: ‎12-27-2009
Posts: 34
Message 7 of 380 (3,606 Views)

Re: New Scientific Atlanta On-Screen Program Guide

I switch modes. It is certaintly a bit irritating, but I'd gladly take it if they'd JUST BRING BACK P-i-P Cat Mad

Posted by
Contributor

Member Since: ‎08-26-2009
Posts: 55
Message 8 of 380 (3,619 Views)

Re: New Scientific Atlanta On-Screen Program Guide


ojmc wrote:

I agree. Page Down to go forward is more intuitive.

 

In general, regarding the "new" program guide I suspect the MANY problems/complaints can be traced to:

   1. Very little or no customer involvement/input

   2. Poor requirements the contractror doing the "upgrade", i.e., exactly what does the customer need,  

      what does the customer want see (or NOT see) and what does the customer want to be able to do 

   3. Insufficient understanding by the contractor of the various cable boxes and DVRs involved.

   3. No design/implementation reviews prior to and during the implementation

   4  Inadequate (an understatement) testing

   5 An overriding desire by Comcast to use the guide to market its products to the detriment of its customers,

      e.g., too much screen allocated to logos, adverts for movies, and generally poor layout.

 

As others have noted, the previous guide associated with SA customers was far superior. CC should have taken that guide as a starting point and moved their other customers in that direction.


The issue is that Comcast appeared to want to standardize on one set of software.  The Motorola box is less capable than the SA box.  I imagine that SA/Cisco has worked hard to differentiate itself with mutiple buffer capabilties that Motorola doesn't have.  Whether this means the future for SA/Cisco involves dumber boxes or Motorola smarter boxes is not clear.  Your comment about design reviews is spot-on.  I think the SA hardware was poorly understood and mishandled particularly regarding recording - the singular function of a DVR.  The unexplained recording dropouts and loss of real time buffers is a symptom.  I expect the contractor will eventually get it right.  Feature crawl - on screen number display, control by outside tools (web, etc) are useless if the box doesn't reliably record the customers selection.

 

I switched the TIVO and while it has similar menu issues, it does reliably record what I want.

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Member Since: ‎07-20-2011
Posts: 15
Message 9 of 380 (3,634 Views)

Re: New Scientific Atlanta On-Screen Program Guide

when will the new guide be available in New Mexico?

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Member Since: ‎07-20-2011
Posts: 15
Message 10 of 380 (3,639 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Why can't these announcements be more unobtrusive, e.gg., down in the corner, smaller font And why does it have to display for so long? 2-3 seconds would be adequate. Now it's like 15 seconds which is rediculous

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Member Since: ‎04-24-2009
Posts: 3
Message 11 of 380 (3,654 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Still hate the new guide ...one of the most annoying issues is when you set the dvr to record using the guide...unfortunately the guide is out of sync with the video feed...my recordings always end just before the final punch line to the show. I have to set it to go over, then, the annyoing message that the recording has finished interupts the show and jumps me to the current feed....and don't get me started about how it announces ON ONLY ONE SET that my service has been interupted and my dvr is not authorized.  Sometimes rebooting works, others, I just have to wait.  And I get to pay for this annoyance!! ugh

 

Posted by
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Member Since: ‎05-22-2011
Posts: 31
Message 12 of 380 (3,680 Views)

Re: New Scientific Atlanta On-Screen Program Guide


DiannaInVA wrote:
I'll admit that this is the BEST part of the update. That was the thing that annoyed me the most about the original guide--if I started to watch a program one day, I couldn't continue it on the next day. I had to write down where I was so I knew where to fast forward to.

 

Actually, there was a way to resume the last viewed show but it wasn't obvious.  The old system used a dedicated channel for the DVR (1996 on my SA).  If you went to that channel rather than the guide, you could pick up from where you left off on the last show you were watching.  
The new guide is much better about this, of course, as it keeps track of each show individually.
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Message 13 of 380 (3,686 Views)

Re: New Scientific Atlanta On-Screen Program Guide


ComcastTeds wrote:

Something new with this guide that you may not have noticed yet is that you now have the option to resume a DVR program from where you left off.

 

 


I'll admit that this is the BEST part of the update. That was the thing that annoyed me the most about the original guide--if I started to watch a program one day, I couldn't continue it on the next day. I had to write down where I was so I knew where to fast forward to.

 

So that's ONE good thing about the update.

 

Everyone else has pretty much mentioned all the things I hated about the update. The most annoying for me:

 

*  Turning Closed Captioning on and off. It's way, way, way more complicated and difficult to find than before. In fact it took me quite awhile to even find the option hidden in the settings.

*  And the worst part of the update: REMOVING PICTURE IN PICTURE!!!!!!!   I just don't believe that  a majority of people don't want that feature.  When Comcast asked people about it, they must have worded the question in an odd way to get the answer they wanted. That and the fact that many people didn't have it so they didn't know what they were missing. *sigh*  

Posted by
Contributor

Member Since: ‎10-07-2003
Posts: 56
Message 14 of 380 (3,693 Views)

Re: New Scientific Atlanta On-Screen Program Guide

It's called CORPORATE PROFIT.  I generally like the new guide better but the ads drive me nuts.  I'm paying enough for Comcast without seeing all those ads. 

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Member Since: ‎07-20-2011
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Message 15 of 380 (3,701 Views)

Re: New Scientific Atlanta On-Screen Program Guide

I agree. Page Down to go forward is more intuitive.

 

In general, regarding the "new" program guide I suspect the MANY problems/complaints can be traced to:

   1. Very little or no customer involvement/input

   2. Poor requirements the contractror doing the "upgrade", i.e., exactly what does the customer need,  

      what does the customer want see (or NOT see) and what does the customer want to be able to do 

   3. Insufficient understanding by the contractor of the various cable boxes and DVRs involved.

   3. No design/implementation reviews prior to and during the implementation

   4  Inadequate (an understatement) testing

   5 An overriding desire by Comcast to use the guide to market its products to the detriment of its customers,

      e.g., too much screen allocated to logos, adverts for movies, and generally poor layout.

 

As others have noted, the previous guide associated with SA customers was far superior. CC should have taken that guide as a starting point and moved their other customers in that direction.

Posted by
Contributor

Member Since: ‎10-07-2003
Posts: 56
Message 16 of 380 (3,741 Views)

Re: New Scientific Atlanta On-Screen Program Guide

I, too, have accidently deleted a show becaue the default is delete.  Not intuitive at all. When you are setting a recording, will Page Up/Down move the recording 5 minutes past the normal end date?  That would be easier than making it a manual recording.

Posted by
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Member Since: ‎05-22-2011
Posts: 31
Message 17 of 380 (3,745 Views)

Re: New Scientific Atlanta On-Screen Program Guide


ComcastTeds wrote:

 You may want to try the Page Up key on the silver remote control to skip ahead 5 minutes at a time and the Page Down key to skip back 5 minutes as alternative shortcuts.

 I have used the page up and page down to skip forward and backward 5 minutes and that works on as a one shot.  (My personal preference would be for Page Up to to go back and Page Down to go forward as that seems more intuitive.)

 

For jumping to the end, however, I have found it is faster to kick the fast forward to the highest speed where is showing 5 forward arrows.  It's faster because when I press the Page Up each time there is a long delay before it takes effect.  So multiple Page Ups don't go as fast as you would expect.  Maybe that is faster on other boxes than the SA 8300?

 

I too miss the jump to end feature. Also, when you reach the end of the play it now asks to delete the recording with delete as the default.  More than once I have accidentally deleted a recording before I wanted to because of this default.  I think the default should be to save or, better yet, not even ask the question.

 

Posted by
Edited on
‎02-16-2012 12:59 PM

Official Employee

Member Since: ‎01-09-2012
Posts: 13,316
Message 18 of 380 (3,756 Views)

Re: New Scientific Atlanta On-Screen Program Guide

[ Edited ]

WahooZballs wrote:

with the new dvr interface - no option to "skip to the end of the program" like we had before this debacle

is there anyway to do this on the new dvr software ?

and i agree with the previous poster - why was there no beta testing of this amonst us customers ?

looks like to me, Comcast is losing customers both now and in the past from this downgrade of service - and face it, Comcast - thats what it really is !  ThePapaDude



“Skip to the End” for DVR customers is also not included in this new guide.

 

You may want to try the Page Up key on the silver remote control to skip ahead 5 minutes at a time and the Page Down key to skip back 5 minutes as alternative shortcuts.

 

Something new with this guide that you may not have noticed yet is that you now have the option to resume a DVR program from where you left off.

 

As mentioned earlier... as with all of our new products, I can tell you that we have tested this guide (using an independent research firm) with real customers in Scientific Atlanta areas in multiple markets and also received much direct feedback on usability.

 

We also now have this guide (or a very similar version of this guide) now in over 26 million Comcast cable boxes across the country. Many other cable companies use this same guide.

 

We continue to do extensive testing and customer research on our on-screen program guides. We are always working to improve the look and add new features that are valuable. Customer feedback is very valuable and is an ongoing process. Thanks for sharing yours.

 

A lot of improvements are apparent in our new On-Screen Guide 2.0 which is already available in many areas (Florida, Georgia, South Carolina, Mississippi, Tennessee and parts of Louisiana)

 

More information on that guide is available here: http://www.xfinity.com/onscreenguide2

 

Customer satisfaction levels for this new guide are up, On Demand usage is significantly up (both free and transactional programs) and the number of cable boxes deployed in SA-Cisco homes is up (as compared to the previous guide) based on independent third-party phone, in-person and internet surveys with customers that used to have the previous guide and have had this new guide for 60 days. 

 

We appreciate your feedback and can appreciate your concerns.

 

 

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Member Since: ‎04-30-2010
Posts: 11
Message 19 of 380 (3,763 Views)

Re: New Scientific Atlanta On-Screen Program Guide

with the new dvr interface - no option to "skip to the end of the program" like we had before this debacle

is there anyway to do this on the new dvr software ?

and i agree with the previous poster - why was there no beta testing of this amonst us customers ?

looks like to me, Comcast is losing customers both now and in the past from this downgrade of service - and face it, Comcast - thats what it really is !  ThePapaDude

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Member Since: ‎12-04-2003
Posts: 1,689
Message 20 of 380 (3,768 Views)

Re: New Scientific Atlanta On-Screen Program Guide


ComcastTeds wrote:

TerriB wrote:

Sometimes I wonder if anyone beta tests new or changed features and by that I mean customers...not employees.


Thanks again


As with all of our new products, I can tell you that we have tested this guide (using an independent research firm) with real customers in Scientific Atlanta areas in multiple markets and also received much direct feedback on usability.

 

We also now have this guide (or a very similar version of this guide) now in over 26 million Comcast cable boxes across the country. Many other cable companies use this same guide.

 

We continue to do extensive testing and customer research on our on-screen program guides. We are always working to improve the look and add new features that are valuable. Customer feedback is very valuable and is an ongoing process. Thanks for sharing yours.

 

A lot of improvements are apparent in our new On-Screen Guide 2.0 which is already available in many areas (Florida, Georgia, South Carolina, Mississippi, Tennessee and parts of Louisiana)

 

More information on that guide is available here: http://www.xfinity.com/onscreenguide2


I am glad to hear there is testing but I a bit surprised that actual customers testing it did not fuss loudly about losing the ability to record  a show same time/same day/weekly which should be a standard option instead of recording all repeats and duplicates. I still cannot imagine WHY anyone would want to do that on purpose. Also the value of PIP cannot be overstated.  I saved on my last tv  by not needing PIP because I knew Comcast had it.  It is such a valuable feature.

 

I looked at the new guide features and some we already have and some are really good like 'going back in time' which we lost with the first guide upgrade. Still no recording options like we had before and of course no PIP.  I have heard nothing from my cable system as to when we might get the new guide.


Thanks again

Posted by
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Member Since: ‎05-22-2011
Posts: 31
Message 21 of 380 (3,772 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Ted, Thanks for taking the time to provide all that detail.  I don't have a problem with getting CC to work via the setup menu, its just that it require so many steps to turn it on and off.  Access the TV's CC require fewer steps:

 

To turn on:

1. Press TV button.

2. Press Info twice

3. Press Cable to return to standard function.

 

To Turn off:

1. Press TV button.

2. Press Info once.

3. Press Cable to return to standard function.

 

The closed captioning provided by Comcast has the advantage that it is integrated with menus so that it doesn't write over them like the TV's CC does.  Normally not a problem, though.

Posted by
Official Employee

Member Since: ‎01-09-2012
Posts: 13,316
Message 22 of 380 (3,775 Views)

Re: New Scientific Atlanta On-Screen Program Guide


TeeJayMpls wrote:
 

With the new menu I find myself toggling for other reasons.  For example, we  use the closed captioning on some TV shows and find it easier to toggle back to TV mode and use the TV's CC rather than wade the the myriad of menus Comcast now requires.  Why did they bury such a basic function so deep?   Are there any shortcuts for this?



The on-screen guide that you have has a subtitle menu screen that will allow customers to enable subtitles (closed captioning) through the set top box. You should be able to turn subtitles on or off in the guide menu if you have a newer Scientific Atlanta or Cisco branded HD cable box AND that cable box is connected to your TV set via HDMI or component video cables.

 

Access the Main Menu by hitting the Menu button twice on your silver Comcast remote control. Select Setup, Then select Subtitle setup. The Subtitle setup screen may be on page 1 or 2 of the Setup menu. (You may have to push the page down button to get to page 2 of this menu).

 

The default setting is Off. You can use the right arrow on the remote control to turn subtitles On.

 

This method works on most all of our HD cable boxes connected via HDMI or component video cables (the exceptions are the 2000 HD and the 3100 HD cable boxes).

 

If the steps outlined above do not work or your cable box is connected via other methods, you may need to access and adjust your captioning options via the User Settings.

 

Here are the steps. Turn OFF your set-top box; it will remain in standby mode. Leave your TV set ON.

 

1. Press GUIDE on your Comcast silver remote control while the set-top box is in standby mode. OR press the Channel Up and the Channel Down buttons simultaneously on the front panel of the set-top box.

 

2. From here you can arrow down and can turn captioning ON or OFF and also set up your various closed captioning settings. 

 

But I hear you, we do have plans to elevate the closed captioing access points to make it easier to turn captions on or off. 

Posted by
Official Employee

Member Since: ‎01-09-2012
Posts: 13,316
Message 23 of 380 (3,776 Views)

Re: New Scientific Atlanta On-Screen Program Guide


TerriB wrote:

Sometimes I wonder if anyone beta tests new or changed features and by that I mean customers...not employees.


Thanks again


As with all of our new products, I can tell you that we have tested this guide (using an independent research firm) with real customers in Scientific Atlanta areas in multiple markets and also received much direct feedback on usability.

 

We also now have this guide (or a very similar version of this guide) now in over 26 million Comcast cable boxes across the country. Many other cable companies use this same guide.

 

We continue to do extensive testing and customer research on our on-screen program guides. We are always working to improve the look and add new features that are valuable. Customer feedback is very valuable and is an ongoing process. Thanks for sharing yours.

 

A lot of improvements are apparent in our new On-Screen Guide 2.0 which is already available in many areas (Florida, Georgia, South Carolina, Mississippi, Tennessee and parts of Louisiana)

 

More information on that guide is available here: http://www.xfinity.com/onscreenguide2

Posted by
Edited on
‎02-16-2012 10:14 AM

Official Employee

Member Since: ‎01-09-2012
Posts: 13,316
Message 24 of 380 (3,779 Views)

Re: New Scientific Atlanta On-Screen Program Guide

[ Edited ]

WahooZballs wrote:

this so-called improvement/update was supposed

 to fix OnDemand access problems - unable to connect - message says "press ok button......" had this problem yesterday and today ! this getting pitiful, Comcast !



What happens when you press OK/Select? If you are having trouble with your service, please call us at

1-800-XFINITY. Thanks. .

Posted by
Contributor

Member Since: ‎05-22-2011
Posts: 31
Message 25 of 380 (3,783 Views)

Re: New Scientific Atlanta On-Screen Program Guide


TerriB wrote:

We turn off the TV using the TV button at the top of the remote when we go to bed. Then I use it to turn the TV back on and then press the Cable button for business as usual.  We never use our TV remote unless we need to change the picture qualities,  clock, surround sound or something like that.

 



Hi Terri,

 

Thanks for your comments.  Just for the record, I never use the TV remote either and only use the TV and Cable functions on the Comcast remote.  My complaint was that I previously didn't need to toggle back and forth between the two, but now I do.   Your idea of leaving the box on all the time makes the operation more consistent than sometimes turning the TV off an other times turning the box off. 

 

With the new menu I find myself toggling for other reasons.  For example, we  use the closed captioning on some TV shows and find it easier to toggle back to TV mode and use the TV's CC rather than wade the the myriad of menus Comcast now requires.  Why did they bury such a basic function so deep?   Are there any shortcuts for this?

Posted by
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Member Since: ‎12-04-2003
Posts: 1,689
Message 26 of 380 (3,785 Views)

Re: New Scientific Atlanta On-Screen Program Guide


ComcastTeds wrote:

Hello TerriB - The shows cutting off the recordings by about a minute is an unfortunate and common theme and is mostly a factor of the ad-supported (non-premium) networks going past their own scheduled program time that they have communicated; either unplanned (as in a live event) or on purpose (to keep you tuned to that specific channel). I realize that this can be frustrating and have experienced this myself and as you have said it is not specific to the new guide. We do provide on-going feedback to the broadcast and cable networks about this practice and the impact on their n their viewers and our DVR customers.

 

All of our areas that use Scientific-Atlanta and Cisco cable boxes have received the software update that I referenced which was designed to solve a much larger problem identified with DVR recordings cutting off early by much longer sections. That has been resolved.

 

Understood on the manual recordings suggestion; in the list of recorded shows the program name is not displayed for manual DVR recordings.

 

We have added many new shows to our On Demand library, available at no additional charge. It sounds as though you have discovered that alternative. Watching some shows On Demand might also help with resolving any DVR recording conflicts as well. 

 

You can still (as with the previous guide) record two things at the same time while watching a previously recorded show from your DVR.  


Thanks for the great reply! Fortunately we never had the issue of the recordings cutting off really early but glad its solved. That would have driven me crazy.

 

On Demand is getting more and more shows but it puzzles me why some popular network shows like Criminal Minds (CBS) are not On Demand...very strange. I just wish there was an easier way to figure out which shows are which on the list of each show. Some had the dates, some had episode numbers and some have nothing. Its a pain to find which ones we have not seen if we get more than one behind.

 

We do use the record 2 and watch one from the DVR but its not the same as being able to watch a third live show while recording 2. You can see that we record a lot.  Hubby gets up at o'dark:30 so goes to bed early and I record our 'common interest' shows and many nights there are 3 on at the same time (network shows).

 

As I said before....Manual settings for recording does us no good whatsoever as we don't know what the show is.

 

Sometimes I wonder if anyone beta tests new or changed features and by that I mean customers...not employees.


Thanks again

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Member Since: ‎12-04-2003
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Message 27 of 380 (3,787 Views)

Re: New Scientific Atlanta On-Screen Program Guide


We have never manually turned our cable box off in 15 years. Before the so called guide update there was a period of time when Comcast would turn off the box automatically sometime in the middle of the night but we got any recordings we  programmed while it was off. SInce the 'upgrade' the box never goes off automatically and we just leave it alone. We turn off the TV using the TV button at the top of the remote when we go to bed. Then I use it to turn the TV back on and then press the Cable button for business as usual.  We never use our TV remote unless we need to change the picture qualities,  clock, surround sound or something like that. 

TeeJayMpls wrote:
What do other people do?  Leave the box on all the time and only turn the TV on and off?  If so, do you do it with the Comcast remote by switching modes (TV vs. Cable) each time or use the TV's remote?  Using the TV's remote is inconvenient as you need both of them at hand all the time.

 

Posted by
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Member Since: ‎10-07-2003
Posts: 56
Message 28 of 380 (3,807 Views)

Re: New Scientific Atlanta On-Screen Program Guide

I appreciate the update.  But I do not understand why where there is an "improvement", then something that people want is taken away.  That isn't an improvement.  It's corporate cost cutting.  This does not happen with other forms of tecnnology.  Call it what it is - cost cutting. Taking away PIP is nothing but profit added for Comcast because some "study" says that most people don't use it.  How many people knew about it in the first place? Esp since only 20% of us ever had it. 

 

I will hang on to my "old" box because I'm afraid of what might happen if I get a "newer technology" box.  My DVR works great.  I do get programs cutting off after a minute or two but I do notice that happens when the program has gone past the alloted time.  Now I manually override the time by 5 minutes or so to prevent that. 

 

I see all of these Xfinity "we have the best customer service" commercials and I'm wondering who they are trying to fool.  I do think Comcast employees really work hard and try hard.  But it's clear that the front line employees do not get the support they need to fix problems timely. 

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Message 29 of 380 (3,811 Views)

Re: New Scientific Atlanta On-Screen Program Guide

this so-called improvement/update was supposed

 to fix OnDemand access problems - unable to connect - message says "press ok button......" had this problem yesterday and today ! this getting pitiful, Comcast !

Posted by
Contributor

Member Since: ‎05-22-2011
Posts: 31
Message 30 of 380 (3,819 Views)

Re: New Scientific Atlanta On-Screen Program Guide

I have the Scientific Atlanta 8300.  With TV selected many of the buttons on the remote are assigned to the TV functions including the four arrow and enter/select keys while others, like the channel select, continue to operate the cable box.

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Message 31 of 380 (4,171 Views)

Re: New Scientific Atlanta On-Screen Program Guide

The Cisco RNG 200N DVR that I have defaults to cable mode every time using those steps. 

 

I will try some other cable boxes but that has been my repeatable experience. What is the model number of the DVR that you have?

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Message 32 of 380 (4,177 Views)

Re: New Scientific Atlanta On-Screen Program Guide


ComcastTeds wrote:

On the silver Comcast silver remote control, I just push the TV button (located at the top of the remote) and then Power and leave the DVR on. To turn the TV on, I do the same thing. Most of our customers do that.

 

Do you have your TV set programmed to the silver Comcast remote control?

 

 

 


Yes, my TV set is programmed to the silver Comcast remote and what you describe is exactly what I am doing when a show is recording. I switch the silver remote to TV to turn the power off.

 

When not recording, I leave the silver remote in Cable mode and turn the cable box off.  Why?  Because I have to be in that mode anyhow to get the cable box functionally of the menus, info buttons, arrow keys, etc. once I power back up.  In TV mode the control mostly performs TV functions, as I would expect.  (The channel button does continue to change channels on the box.)

 

Are you saying there is a way to leave it in the TV mode and still control the cable box?

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Message 33 of 380 (4,178 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Hello Darells - Apologies in advance for the long reply.

 

Unfortunately, the one-touch "Copy to VCR" functionality is a feature that is not supported in the new guide. I realize that this may have been a core feature for you. You can still copy programs recorded on your DVR to a VCR or DVD recorder using the audio and video outputs on the set-top box. Connect the audio/video cables from the set-top box to the audio and video inputs of the VCR or DVD recorder. Then to copy a DVR recording, just push RECORD on the VCR or DVD recorder while the DVR recording is playing. The copy occurs in real time which means a one hour program will take one hour to transfer over. The TV set and set-top box cannot be used while the transfer is taking place so you may want to copy programs overnight.

 

As with any business, difficult decisions are often made. The Copy To VCR function was only available in our SA/Cisco DVRs and impacted a small percentage of our SA customers and an even smaller percentage of our overall customers; most of which have never had this feature through their cable box. We did not make the decision to not retain this feature lightly. The ability to keep this feature and incorporate it into this initial guide would have significantly delayed this project and subsequent downstream projects even more - like a much newer guide that we have already started to make available in six states http://www.xfinity.com/onscreenguide2

 

Picture-in-Picture (PIP) functionality was a feature that was available with the previous guide on our Scientific Atlanta (SA) and Cisco branded DVRs. I completely understand that this was a valuable core feature for you and some of our DVR customers. I was disappointed that we were not able to retain PIP in this guide. Unfortunately, this unique feature could not be supported by the new guide.  Some televisions have a PIP feature built in. The new guide does not impact your television set's PIP functionality (if it has one). This link may help:

 

http://www.comcast.com/MediaLibrary/1/2/CM/VanityURL/documents/pip_tv.pdf

 

You would need to also use the TV remote control to use and control the PIP display.

 

PIP was only available in our Scientific Atlanta (SA) and Cisco branded DVRs. The PIP feature impacted a small percentage of our SA-Cisco customers and an even smaller percentage of our overall customers; most of which have never had the PIP feature through their cable box.

 

We also conducted extensive research around the importance of the PIP feature in the current guide and as a potential future feature in upcoming guides.

 

PIP is not currently on our feature roadmap.

 

In our on-going customer research, PIP continues to drop in ranking of importance of features that the majority of our current customers (and potential customers) use or want. PIP was only ever available with DVRs in our SA areas (a very small percentage). I certainly understand that there is a passionate customer base for PIP. We also realize that there are some customers who are not happy about this decision.

 

A new feature that is available with the new guide is the Pause, Swap, Pause functionality, which allows a customer to pause a current program that they are watching (i.e. football game on one channel), swap tuners (using the Swap button at the bottom of the Comcast silver remote control) to another channel and watch the programming on that channel for five minutes, pause that channel and then swap back to the original channel (football game), which is still paused. It is not meant to be a replacement for PIP, but a low tech full-screen alternative that may suffice in some cases.

 

The variance I see between power on mode and sleep mode on a Cisco HD set top is roughly 0.3 W

http://www.energystar.gov/ia/products/prod_lists/set_top_boxes_prod_list.pdf

 

At 9 cents per kwh that would equate to about 2 cents a month to leave the cable box on 24 hours a day. I understand the concern.  Better DVR power management is something that is available in our On-Screen Guide 2.0.  http://www.xfinity.com/onscreenguide2

 

There are many more details on the new on-screen guide that you have now available here: http://www.comcast.net/meetyourguide/

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Message 34 of 380 (4,183 Views)

Re: New Scientific Atlanta On-Screen Program Guide


TeeJayMpls wrote:

ComcastTeds wrote:

 

The previous on-screen guide software did allow you to turn the DVR box off (it actually went into standby) when you were recording a program, the new guide software does not. This is certainly a slight change in behavior and in line with what the majority of our customers are used to and have in their home today.
Hi ComcastTeds,
While this seems like a trivial change, it is one of great annoyance to me.  I normally have my SA box turn the TV off and on as well as the cable box using the switched outlet in the back.  Now if something is recording, I need to switch the remote mode to TV si I can turn just the TV off.  When I turn it back on I need to remember to put it back into cable mode to operate the box.  If the system is off when a recording starts, the TV switches on (no sound, thankfully) for the duration of the recording. 
What do other people do?  Leave the box on all the time and only turn the TV on and off?  If so, do you do it with the Comcast remote by switching modes (TV vs. Cable) each time or use the TV's remote?  Using the TV's remote is inconvenient as you need both of them at hand all the time.

On the silver Comcast silver remote control, I just push the TV button (located at the top of the remote) and then Power and leave the DVR on. To turn the TV on, I do the same thing. Most of our customers do that.

 

Do you have your TV set programmed to the silver Comcast remote control?

 

 

 

 

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Message 35 of 380 (4,186 Views)

Re: New Scientific Atlanta On-Screen Program Guide


TerriB wrote:

In response to ssn2cvn...

 

 

I also find the 'warnings'  annoying and even if I needed to see them - they stay there waaaaaay too long. I guess you know you can at least get rid of them on case by case basis by pressing 'exit' on the remote. I have found that 'exit' helps get rid of many annoyances on the screen.

 

Yes, pressing the EXIT button on the silver Comcast remote control will dismiss any on-screen guide overlay.  

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‎02-15-2012 02:52 PM

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Message 36 of 380 (4,189 Views)

Re: New Scientific Atlanta On-Screen Program Guide

[ Edited ]

Hello TerriB - The shows cutting off the recordings by about a minute is an unfortunate and common theme and is mostly a factor of the ad-supported (non-premium) networks going past their own scheduled program time that they have communicated; either unplanned (as in a live event) or on purpose (to keep you tuned to that specific channel). I realize that this can be frustrating and have experienced this myself and as you have said it is not specific to the new guide. We do provide on-going feedback to the broadcast and cable networks about this practice and the impact on their n their viewers and our DVR customers.

 

All of our areas that use Scientific-Atlanta and Cisco cable boxes have received the software update that I referenced which was designed to solve a much larger problem identified with DVR recordings cutting off early by much longer sections. That has been resolved.

 

Understood on the manual recordings suggestion; in the list of recorded shows the program name is not displayed for manual DVR recordings.

 

We have added many new shows to our On Demand library, available at no additional charge. It sounds as though you have discovered that alternative. Watching some shows On Demand might also help with resolving any DVR recording conflicts as well. 

 

You can still (as with the previous guide) record two things at the same time while watching a previously recorded show from your DVR.  

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Message 37 of 380 (4,190 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Is there a way to dump a DVR recording to VCR tape or DVD without having to "play" the program, there-by tieing up your whole DVR?  There was a "dump to tape" option on the old guide version and watch or record another program at the same time.  This is a big inconvenience!  As is not having PIP.  With PIP and the copy to vcr option you could actually check the transfer in PIP while watching a program.

 

The new Guide is JUNK.  You need better programmers / software engineers.  Who ever heard of disabling hardware with software unless it was considered a billable feature.  I want my PIP back.

 

And I also want the DVR to turn off when recording is complete.

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Message 38 of 380 (4,205 Views)

Re: New Scientific Atlanta On-Screen Program Guide


ComcastTeds wrote:

 

The previous on-screen guide software did allow you to turn the DVR box off (it actually went into standby) when you were recording a program, the new guide software does not. This is certainly a slight change in behavior and in line with what the majority of our customers are used to and have in their home today.
Hi ComcastTeds,
While this seems like a trivial change, it is one of great annoyance to me.  I normally have my SA box turn the TV off and on as well as the cable box using the switched outlet in the back.  Now if something is recording, I need to switch the remote mode to TV si I can turn just the TV off.  When I turn it back on I need to remember to put it back into cable mode to operate the box.  If the system is off when a recording starts, the TV switches on (no sound, thankfully) for the duration of the recording. 
What do other people do?  Leave the box on all the time and only turn the TV on and off?  If so, do you do it with the Comcast remote by switching modes (TV vs. Cable) each time or use the TV's remote?  Using the TV's remote is inconvenient as you need both of them at hand all the time.
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‎02-15-2012 01:18 PM

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Message 39 of 380 (4,214 Views)

Re: New Scientific Atlanta On-Screen Program Guide

[ Edited ]

In response to ssn2cvn...

 

 

I also find the 'warnings'  annoying and even if I needed to see them - they stay there waaaaaay too long. I guess you know you can at least get rid of them on case by case basis by pressing 'exit' on the remote. I have found that 'exit' helps get rid of many annoyances on the screen.

 

------------

 

 

Posted by ssn2cvn....So if we are adding complaints and issues to the list: has anyone had their program record for 3 minutes or 12 minutes or 22 minutes (instead of an hour) and then just stop but shows 60 minutes on the screen until it ends... How FRUSTRATING!!! Or maybe just not record at all even though they are scheduled or record and then disappear two days later? There are so many issues with the guide I can't even list them all but the inability to turn off the "warning" messages are the most frustrating. I don't care if the recorded started or the recording has completed, they're full of $hit anyway. I believe I am going to TiVo since your report saying the Cisco box is no better, changed my mind on trying that. Now the question is will my monthly fees go up since I don't use their box or is it still considered bundled since I have no issues with the phone or internet. I wish I heard better things about ATT as I would switch all together, but the bandwidth issues I have heard about there are just as bad and affect everything not just TV. Prices on TiVo's anyone?? Is it the better of the two discussed?I also find the 'warnings'  annoying and even if I needed to see them - they stay there waaaaaay too long. I guess you know you can at least get rid of them on case by case basis by pressing 'exit' on the remote. I have found that 'exit' helps get rid of many annoyances on the screen.

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Message 40 of 380 (4,217 Views)

Re: New Scientific Atlanta On-Screen Program Guide

ComcastTeds-


About having shows cut off before they are finished: It happens by about a minute or a little more. Many shows run right up to the hour/half hour or have 'tags' at the end and both are important to see . Bottom line is that the entire show should record.  This is an old issue that happened before the guide change and continues afterward. It is posted  many places in  these forums and elsewhere on the web. It  happens on network and non network shows on many channels. Have not seen it happen on premium channels.

 

I have read rationale that it is caused when the time changes and the provider and/or box are not synched with whatever  big clock in the sky is used for the  timing of TV shows. I cannot validate that this is true and no one at Comcast has ever offered to research. I depend on my box clock to set house clocks when the time changes and when the power goes off its a great place  to get what I perceive to be the correct time.

 

In our case the 'cut off' issue is only with non HD channels as we do not have an HD TV although our  SA box is HD. When I happen to remember that a show will end early I change the recording time to add a minute or two but its hard to keep track without a third spreadsheet. I have already shared with  you about two spreadsheets I have to use 1)to keep straight what shows I can't record same time/same day/ every week like I used to be able to do and 2) what we need to watch ON Demand because we cannot record two and watch a live one anymore since we can no longer access 'over the air'.


Since it just happened with a recording I can tell you that Fashion Police on 'E' cuts off early each and every time we record it. I will try to keep my eye on others and document to share here.


Do you know what parts of VIrginia have had software updates to fix this? I am on the Dale City, Va system and we converted to the new guide last year.

 

I never saw you comment on my reply to  your suggestion to use 'set a manual program' as a work around for not being able to record same time/same day/every week anymore.    Sure BUT there is no way to know what program is being recorded manually and there could be many of them listed on My DVR recordings. It would be trial and error.

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Message 41 of 380 (4,221 Views)

Re: New Scientific Atlanta On-Screen Program Guide

 

Hello warriorraven - can you let me know via a PM (Private Message) what programs and channels are getting cut off with your DVR and if these are HD or SD channels? Please include your service address in the PM.

 

If you just got this new guide last week (parts of VA, WV and NC) we did just recently (this week) push a software update in that area that should have resolved that particular issue altogether.

 

The Scientific-Atlanta branded boxes are scheduled to get additional features later this year. The software version will change slightly but the guide will look very similar to what you already have on those cable boxes.

 

The next guide release will include the myDVR capabilities, Caller ID to the TV and other features. This guide is expected to be widely available starting over the summer. The team is also working to deliver that product sooner.

 

You should still be able to record two programs at the same time and watch a recorded program from your DVR, that is the same capability as with your previous guide.

 

You don't have to leave the DVR on to record. It will turn on and record if it is turned off. You do need to leave the DVR on if there is a recording in progress. The previous on-screen guide software did allow you to turn the DVR box off (it actually went into standby) when you were recording a program, the new guide software does not. This is certainly a slight change in behavior and in line with what the majority of our customers are used to and have in their home today.

 

With the new on-screen guide, when you attempt to turn off the cable box while a DVR recording is in progress, an on-screen message appears that says the following: "A recording is in progress. Turning off your cable box will stop all recordings in progress."

 

There are two options presented on-screen underneath this message.

1. Continue recording, leave cable box on

2. Stop recording, turn cable box off.

 

You can choose one of those options. If no selection is chosen the on-screen message will time out and the DVR will continue to record. Leaving the DVR on allows for your cable box to easily get software and firmware updates as well as updated TV listings. This should not significantly impact the lifespan of the cable box or the hard drive. A lot of our customers leave the DVR on and turn the TV off.

 

You mentioned some other “strange things”... Can you post them here or include that information in a PM and I would be happy to look into these for you. Thanks!

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Message 42 of 380 (4,224 Views)

Re: New Scientific Atlanta & The new wonderful Xfinity Apps, LOL!

Sorry for the confusion.

 

The myDVR functionality is not available with the guide that you have now if you have a Cisco or Scientific Atlanta branded cable box.

 

The Scientific Atlanta and Cisco cable branded boxes are scheduled to get additional features later this year.

 

The software version will change slightly but the guide will look very similar to what you already have on those cable boxes.

 

The next guide release will include the myDVR capabilities, Caller ID to the TV and other features. This guide is expected to be widely available starting over the summer. The team is also working to deliver that product sooner.

 

Some of the features that are expected to be included in the summer release are listed below:

 

- myDVR Manager: From the internet and the Xfinity TV app, customers can: set recordings, view/modify scheduled recordings, view completed recordings, modify series priority lists, etc.
http://xfinity.comcast.net/mydvr/how-to/

 

- Caller ID to the TV See who's calling, right from your TV and PC! Comcast Universal Caller ID takes the guesswork out of incoming calls. http://www.comcast.net/callerid

 

- HSN Shop-by-Remote: A convenient, new way to make HSN purchases simply by using your remote. http://www.comcast.net/newguide/iTV_Guide_Shop-By-​Remote_0110.pdf

 

- Request for Info: Know more, save more! Introducing an easy way to request valuable coupons and info from advertisers simply by using your remote.
http://www.comcast.net/newguide/iTV%20Guide%20Requ​est%20For%20Information.pdf

 

- Ready Remind and Ready Record: Now you can conveniently set program reminders or recordings directly from certain TV show and movie advertisements.
http://www.comcast.net/newguide/iTV%20Guide%20Read​y%20Remind%20Record.pdf

 

- Xfinity TV Application: The ability to use your iPad to change channels and set/modify DVR recordings.
http://www.xfinity.com/help/internet/mobile-tv-app​/

 

On-Screen Guide 2.0 http://www.xfinity.com/onscreenguide2 is a new experience designed for our newest (Cisco RNG) cable boxes and is currently available in selected areas (currently Florida, Georgia, South Carolina, Mississippi, Tennessee and parts of Louisiana) with AnyRoom DVR service.

 

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Message 43 of 380 (4,228 Views)

Re: New Scientific Atlanta On-Screen Program Guide

The guide is nice but we are also having issues with recording.  Programs are being cut short.  If the box is turned off, programs do not record.  No onscreen caller id and no PIP.  There are several amenities promised with the new guide that we don't seem to have.  What sense does it make to advertise you can recorde two programs (implying you can be watching a third) when the fact is you have to watch one of the shows you are recording.  Why bother?  Since the switch our Vizio TV is all of a sudden muting in the midst of watching a program.  Strange things are occurring since the switch. 

I am also not real happy about the recent notification that our prices are about to increase.  The information received does not list my current package.  I have no idea what my bill is going to be.  This is crazy.  If it weren't for the fact I like having a bundled package I would change companies. Then again, who to go to? I don't want to go back to Verizon as their telephone/DSL service was a nightmare.  I don't want more wires than necessary running down the side of my house.  It seems everytime you switch more wires are run and the old ones are never pulled.  I would go back to satellite except there are no bundle packages to include telephone and internet and there is no guarantee the channels you have today will be available in a year. What a monopoly. 

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Message 44 of 380 (4,236 Views)

Re: New Scientific Atlanta On-Screen Program Guide

 

 
 

Where I live in Northern Virginia we have  had  our SA 'cloned' to sort of match Motorola for almost a year  and have MyDVR  and the newer guide but still no caller id on TV.

 

 

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Message 45 of 380 (4,248 Views)

Re: New Scientific Atlanta & The new wonderful Xfinity Apps, LOL!

yes, this is why the Comcast tech person on the phone recomended that i personally take the bad dvr box in to be swapped out - this way, i could be assured of getting the SA unit. if all the tech who was supposed to come to my home on 02-15-2012 was the Cisco RNG200 - that would have been all he could give me - had one of those before - heavily copy protected = could not copy to dvd recorder - anything - using the Toshiba nor the sont dvd recorder. in my area - a former Adelphia Cable area - all we can get for a dvr  is the SA 8300 or the Cisco RNG200 - very sad.......

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Message 46 of 380 (4,251 Views)

Re: New Scientific Atlanta On-Screen Program Guide 02-07-2012 + DVD Recorder Issues

ok - all is well with the toshiba dr430 - can record live, dvr recorded programs and ondemand. i now have two of the SA 8300HD - C dvr boxes working with Toshiba dvd recorders. proof that the signal has changed - copy protection must be in the picture.

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Message 47 of 380 (4,272 Views)

Re: New Scientific Atlanta & The new wonderful Xfinity Apps, LOL!

My Xfinity App does not work with my DVR box, either.  But I hesitate to get a new box after reading all the horror stories.  My box at leasts records when I want it to, and records the entire program. 

 

 I could write a book about my Comcast problems, too. 

 

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Message 48 of 380 (4,276 Views)

Re: New Scientific Atlanta On-Screen Program Guide 02-07-2012 + DVD Recorder Issues

If/when you get it all working you won't like what you see anyway as far as recording options. I am in Northern Virginia and we 'went thru the change' months ago and I am still very unhappy.


Good luck

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Message 49 of 380 (4,529 Views)

Re: New Scientific Atlanta & The new wonderful Xfinity Apps, LOL!

Re: New Scientific Atlanta On-Screen Program Guide [ New ] 01-15-2012 05:39 AM I couldn't wait until we got the upgrade, so that I could manage my DVR from my iPad & iPhone. I thought well maybe this will make the inferior (so called upgrade,) worth it. But my old Scientific Atlanta DVR box isn't compatible, (to keep from losing programs recorded in my old DVR that I haven't watched yet) , I took my 1 regular box back & got a second DVR ,A CISCO RNG 200 or is it RGN 200? Anyway, I was promised that it was compatible with the XFINITY TV app) Yeah Right! Guess what? It seems as though It's not compatible either. I got rid of xfinity voice, & bought a MAGIC JACK so that I could make sense " money wise " about adding a 2nd DVR. But all I have now are 2 DVR 's that do not work with the App that I so looked forward to getting. I was under an old package called DIGITAL pics 1000, for 5 years, and I am just willing to bet you when they change my package to the new digital preferred or what ever it's called , the price will go up. The lady said it was the same price as what I used to have. I told her I didn't want HD, because I can't see the $10.00 difference. She said it cost the same anyway with the DVR. ALL I WANTED WAS To SWITCH OUT A REGULAR BOX TO A DVR THAT WORKS WITH MY IPad! , I bet I get a big surprise very soon. I came home and hooked up my new box , and my service had been turned off. Think they might have been ticked off about the MAGIC JACK? Hours later it was back on , and for two days I have been trying to get my iPad to recognize my DVR BOX, With NO Luck. One person says 1 thing & 1 says something else. When I first got cable in this home 5 years ago, after the PROMO price of $99.00 went up, my bill was at 150.00 a month for TV/voice/Internet. IT USED TO BE OK, BUT THINGS STARTED GOING UP & UP, AND FOR WHAT? BETTER SERVICE, MORE CHANNELS ? If there are more channels , I don't want them! Why can't we pay for the ones we watch? And get rid of the ones we don't. I have a basic digital packge & slow internet, and I don't have but 1 premium channel ,HBO, that I was bribed into trying for 3 months for free, because I was experiencing some trouble with my service. Now my $ 210.00 a month bill has increased $10. I told them I no longer wanted HBO but it seems like HBO to GO is the only App that I can get on my iPAD, so I might as well keep it. I was paying 7.95 for a regular box and 9.95 for a DVR. Plus 8.00 for the DVR service . Now I bet I am going to go thru the roof when I get the new bill. Use to ... you could record 2 or 3 programs on 1 DVR , and watch something different. But now you have to watch 1 , if you record 2, and it won't let you watch something else. You have to actually watch one of the programs that you are recording. I hate the change over to the new Xfinity. I never thought I would say this but I even miss Time Warner! I am having to use 2 inferior DVR's to do the work that 1 old DVR use to do. Can we say MONOPOLY. We might as well face it. They have got us by the you know whats. I can't get UVERSE in my area, and by the way they lied to my mom about what her bill would be if she switched from comcast to them, I am thinking that they might not be the lesser of the 2 evils. The price keeps on rising and the quality is falling. Hey! and why don't they give their OLD loyal customers some of those great promo prices instead of the newbies getting all the breaks. I'll tell you why, because THEY'VE GOT YOU NOW and they don't care, you're hooked! I am sorry to vent everyone, but I know some of you, if not all, can relate. but if you only knew all the problems that I have been thru with Comcast , you wouldn't blame me a bit. I have a large file cabinet FULL over the years.You can just imagine what I think comcastic is synonymous with. But I will say that customer service (how nice the representative are now) has GREATLY improved. But a lot of good that does, if the equipment and software is substandard. I feel really sorry for a lot of the people that work there, cause have you read all the complaints? I wish them luck! But as you can probably tell , I am at the end of my comcastic rope!!! Let's all hope that the technical issues get fixed as successfully as the improved additudes of the service representatives.
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Message 50 of 380 (4,629 Views)

Re: New Scientific Atlanta On-Screen Program Guide

Has anyone ever gotten feedback from posting on the Comcast operated blog? I have posted several times and never heard or saw any updates/answers so whats the point?