Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,496,784

members

26

online now

1,703,166

discussions

New HDTV, but can't see all of my channels

2 REPLIES
Posted by
Bronze Problem Solver

Member Since: ‎12-13-2007
Posts: 3,325
Message 1 of 3 (2,737 Views)

Re: New HDTV, but can't see all of my channels


WillieBthe3rd wrote:

How do I watch my Expanded Basic Cable channels on my new HDTV, without the cable box? It downconverts everything to NTSC, so we get no benefit from our new TV set. If I connect the Cable directly to the TV, I only get the LIMITED BASIC channels. What do I need to get the Preferred tier and the HD channels that are part of Preferred?


Exactly, our friends at the FCC (who are supposedly looking out for our interests) allows Comcast (and probably all others) to encrypt all channels other than "limited basic".  Thus rendering useless the Digital Tuner in your new TV worthless, except for limited basic (local) channels.  But wait, there's more:  Comcast is now trying to get approval from the FCC (those people who are supposed to be on our side) to encrypt the limited basic channels, which will make you new TV's tuner totally worthless!  To get the other channels in HD you will need to not only subscribe to that service, but also pay an additional service fee for HD, and get a differant set-top box to decode those channels.

Posted by
Edited on
‎02-09-2012 10:49 PM

Cable Expert

Member Since: ‎03-02-2007
Posts: 17,720
Message 2 of 3 (2,757 Views)

Re: New HDTV, but can't see all of my channels

[ Edited ]

Digital Starter and Digital Preferred would need a HD full cable box to receive HD digital channels which are encrypted.  You would need a HD cable box, HD service on your account and then connect the HD cable box with either HDMI or component cables to the HDTV.

 

Any remaining analog channels would be std def only, and the clearQAM limited basic digital channels is what most receive without the proper digital cable plan and equipment.

 

Most of those remaining analog cable channels will be disappearing eventually.  Most have already lost most of the analogs with the digital migration.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎05-17-2011
Posts: 5
Message 3 of 3 (2,759 Views)

New HDTV, but can't see all of my channels

How do I watch my Expanded Basic Cable channels on my new HDTV, without the cable box? It downconverts everything to NTSC, so we get no benefit from our new TV set. If I connect the Cable directly to the TV, I only get the LIMITED BASIC channels. What do I need to get the Preferred tier and the HD channels that are part of Preferred?