Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,516,109

members

6

online now

1,716,696

discussions

Back to Top

My cable boxes keep turning on and off by themselves

3 REPLIES
Posted by
Regular Contributor

Member Since: ‎04-28-2011
Posts: 385
Message 1 of 4 (1,598 Views)

Re: My cable boxes keep turning on and off by themselves

I have been having the same problem in the last 24 hours. In addition to that I cannot watch channels 42, 43, 44, 47 & 80 in my area (South Florida). I receive an error message on the tv stating that the channels will return shortly. Yesterday when they did return, the picture kept going on and off, then the screen went to black and in the last 24 hours my dvr has rebooted itself at least 5 times.

 

I called Comcast and they were receiving a lot of phone calls from my area and now I'm waiting for a technician to come to my house.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-12-2011
Posts: 2
Message 2 of 4 (1,629 Views)

Re: My cable boxes keep turning on and off by themselves

I have this trouble in Minneapolis all day too.  Spent an hour on chat with someone from Phillipines to no avail. I think Comcast has a technical or software problem as I see others complain.  I just sent them a report, suggest you do the same.

Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 3 of 4 (1,699 Views)

Re: My cable boxes keep turning on and off by themselves

Call 1-800-COMCAST.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎07-12-2011
Posts: 1
Message 4 of 4 (1,703 Views)

My cable boxes keep turning on and off by themselves

Both of my Scientific Atlanta cable boxes are turning on and off by themselves. I can get the TV for a few minutes and then the screen goes blank. The box looks completely shut off and then a countdown begins. When that is finished it appears to reboot. Then the clock appears and an envelope symbol. Then the entire box goes black. This repeats for several minutes or hours. Then the TV will restart for a few minutes and the process starts over again. What should I do? It started this morning and has been going on all day.