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Many channels not working

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Message 1 of 4
19,182 Views
Many of my basic HD channels aren't working it keeps saying one moment please ref code: S0800 I tried unplugging box to reboot but nothing. Can't even get on demand it says error 7 has occurred
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Accepted Solutions
Posted by
Cable Expert

Message 2 of 4
21,083 Views
Solution

Those errors indicate a signal issue to the TV outlet.  It can be inside or outside issues with damaged drop cable, loose / wet / corroded fittings, excessive splitting or upstream into Comcast's RF portion of the plant.

 

If you can check for loose F connectors at the back of the box, the TV outlet and any accessable splitters, and check conditon of the coax jumpers.  Make sure you are not routing your caox through any AC surge protector strip coax ports.

 

If nothing is loose, then contact Comcast support and insist on a tech visit to check the signals at the ground block, splitters and each TV outlet, and he can find and fix the issue.

 

 




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3 REPLIES
Posted by
Cable Expert

Message 2 of 4
21,084 Views
Solution

Those errors indicate a signal issue to the TV outlet.  It can be inside or outside issues with damaged drop cable, loose / wet / corroded fittings, excessive splitting or upstream into Comcast's RF portion of the plant.

 

If you can check for loose F connectors at the back of the box, the TV outlet and any accessable splitters, and check conditon of the coax jumpers.  Make sure you are not routing your caox through any AC surge protector strip coax ports.

 

If nothing is loose, then contact Comcast support and insist on a tech visit to check the signals at the ground block, splitters and each TV outlet, and he can find and fix the issue.

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 3 of 4
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Posted by
Official Employee

Message 4 of 4
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