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Low signal level on some channels with a CETON USB Tuner

Regular Visitor

Low signal level on some channels with a CETON USB Tuner

Hi,

 

I am having an issue with my Ceton USB InfiniTV4 Tuner and Comcast.

Over the last several weeks I have noticed that all channels that are transmitted over a frequency of "67750" or "61750" arrive with a signal level of -9dBmv to -10.1 dBmV.

There is a great deal of pixelation and "sputtering" on these channels, making viewing almost impossible.
All other channels are between -2dBmv and +2dBmv.
There is only one  -6 dB splitter in-line from the pole to my tuner, internet modem & voice modem.

 

Comcast has scheduled yet another visit with an "advanced" tech.

This will be the 4th tech rolled for this particular issue.

 

Comcast ran a new cable from the pole to my house, and I have replaced the cable from the splitter to my tuner.

 

The last "advanced" tech told me that he would personally ask the infrastructure guys to check the signal at the headend.

I called today only to find out the ticket had been closed as completed.

Thus, the new roll of another tech.

 

Should I just continue to be patient with Comcast until they find the problem?

I'm not sure what to do at this point.

 

Regular Visitor

Re: Low signal level on some channels with a CETON USB Tuner

02.10.2018 -

Just as a follow-up.

Not one, but two "advanced", "high-level" techs rolled to my house today.
They too, had NO IDEA why they had been dispatched to my abode.
After spending the 10-15 mins explaining what my particular cable ailment was, they finally informed me that they were told that I had a peice of equipment that was "end-o-life".
I asked them WTH that had anything to do with the fact that my wife could not watch the 2018 Winter Olympics in peace.
They just starred at me.

After 20 mins of looking like they were actually looking for something, they told me that they would put in a maintenance ticket to have my "node" checked at the plant.
(Not un-similar to what the previous "advanced", "high-level" tech told me last week.)

They will email me the ticket number when they get it. Should only be about an hour or two.
That was 5 hours ago.

Sooooooo....
I guess I'll be calling for a status again on Friday, just to have this whole cycle of incompetence repeated, yet again.
I am so excited and filled with jubilation!

Official Employee

Re: Low signal level on some channels with a CETON USB Tuner

Hi sevry,  are you still experiencing pixelation on your Ceton tuner?

 

Thank you


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Regular Visitor

Re: Low signal level on some channels with a CETON USB Tuner

Hi  

 

 

 

Official Employee

Re: Low signal level on some channels with a CETON USB Tuner

Apologies the issues still persist and I would like to review this further. Could you please send me a private message with your account information (your name, address and account number).

 

Thank you


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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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