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I have lost sound on one channel and it's HD equivalent

Posted by
Frequent Visitor

Message 1 of 2
71 Views

  I have lost sound on one network channel and it's HD channel. My second box is fine. After doing some useless attempts to fix the problem by talking to a Comcast rep I wonder if anyone's had this problem. I unplugged the thing. I unplugged the cables behind it.  The rep supposedly sent signals to it twice. I was then told it was the TV network. Nope. The other box is fine! So I was told I need a new box. I don't know much but I know that's not the problem. I have no other problems with other channels. Any help is appreciated.

1 REPLY
Posted by
Problem Solver

Message 2 of 2
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It could still be the cable-box having problems with the specific frequency. I would exchange the cable-box if you live close to your service center.

 

Otherwise; you might need a tech. to check out your cables.