Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,764,520

members

78

online now

1,919,614

discussions

Back to Top

HDHomerun Prime and Comcast DRM

Regular Visitor

HDHomerun Prime and Comcast DRM

Help I have a issue with not being able to veiw the DRM channels on my HDHRP with a Moto CC in it. It appears that somebody in the comcast techincal poll has been able to correct this issue.. I've been in touch with the local office and they sent me to support via phone yet they didn't seem to have a clue how to fix it and want to send somebody out to check it out.. The cable box on another TV works fine.. so it's not a problem with the wiring ,, it's the cable card is not paired correctly somehow... Help Thanks...

Official Employee

Re: HDHomerun Prime and Comcast DRM

 

dem5867, I can attempt to repair your cable card. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: HDHomerun Prime and Comcast DRM

I'm having the same issue.  EVERY CHANNEL shows up with DRM and I can't view anything.  Please help !

Official Employee

Re: HDHomerun Prime and Comcast DRM


gorgas99 wrote:

I'm having the same issue.  EVERY CHANNEL shows up with DRM and I can't view anything.  Please help !


Apologies for the delay in responding. In reviewing your account, it looks like this was resolved by one of our chat agents earlier today. Please let me know if that is not the case or if you still need assistance. . Thanks for your patience.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: HDHomerun Prime and Comcast DRM

 

dem5867, please send me a private message with your name, account number and address so I can help. I'll also need your cable card number and serial number. 

 

 

 

gorgas99, I responded to your private message. If you're still having issue, let me know. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee
Moved:

Re: HDHomerun Prime and Comcast DRM