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HDHomeRun Prime - No cable channels

ANSWERED
Regular Visitor

HDHomeRun Prime - No cable channels

So currently on day 7 of having no cable TV via my HDHomeRun.  

 

In the course of troubleshooting Comcast has:

- replaced the cablecard 

- blamed the issue on multi-day outages in my area

- today they replaced the drop to my house. 

 

So now the HDHomeRun reports everything is good: 

cable-card.jpg

 

It took an hour with a tech to get the Card Validation to say success. 

 

However, I still don't get any channels when I do a channel scan. 

 

Looking through various menus I see this: 

cable-card2.jpg

Where it says the cable card is not staged.  

I assume this should say "Ready" (according to HDHomeRun troubleshooting - https://forum.silicondust.com/forum/viewtopic.php?f=113&t=65715&sid=15eac35ef7253eb0566cbb198a6a846a...

 

Any suggestions on how to fix this issue.  The tech tonite on the phone gave up and suggested another tech come out to the house. Is this a bad cable card or bad setup on Comcast end or something else. 

 

Last time  I had an issue a couple of months back the only way to get it resolved was to post here and then have a knowledgeable tech contact me and work on the issue.  Hopefully, I get lucky again. 

 

Accepted Solution

Re: HDHomeRun Prime - No cable channels

Solved. 

 

Service center swapped out cable card - giving me back the original card I had in the system.  Put that card in the HDHomerun and immediately found channels. 

 

To help other this is what the working Cable Card details look like:

cablecard3.jpg

 

View answer in context
Regular Visitor

Re: HDHomeRun Prime - No cable channels

Solved. 

 

Service center swapped out cable card - giving me back the original card I had in the system.  Put that card in the HDHomerun and immediately found channels. 

 

To help other this is what the working Cable Card details look like:

cablecard3.jpg