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HD cable box with HDMI connection - How do I get one?

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Member Since: ‎02-21-2010
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Message 51 of 72 (38,668 Views)

Re: HD cable box with HDMI connection - How do I get one?

Please add my voice to the chorus - I would also like to upgrade to an HDMI capable box, thank you.

Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 52 of 72 (38,710 Views)

Re: HD cable box with HDMI connection - How do I get one?

lmlucatino -- the Comcast forum administrator has been informed.



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Member Since: ‎02-15-2010
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Message 53 of 72 (38,714 Views)

Re: HD cable box with HDMI connection - How do I get one?

Just wanted to ask how I can get an HDMI box as well.  It seems to be an ongoing problem that's been going on for years.  Why is it taking so long to to get more of these boxes in?  With the amount of money we pay for the service, its an absolute joke that we can't get the latest equipement to support a technology that has now been out for 5 years.  Comcast needs to get their act together fast. 
Posted by
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Member Since: ‎02-11-2010
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Message 54 of 72 (38,741 Views)

Re: HD cable box with HDMI connection - How do I get one?

Thanks for your help.
Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 55 of 72 (38,744 Views)

Re: HD cable box with HDMI connection - How do I get one?

Wavey -- the Comcast forum administrator has been informed.



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Posted by
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Member Since: ‎02-11-2010
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Message 56 of 72 (38,752 Views)

Re: HD cable box with HDMI connection - How do I get one?

I would really like to get one as well. When I got my first HDTV 2 years ago, I drove to the local Comcast service center, picked up an HD box, brought it home and hooked it up with an HDMI cable. No problem.

 

Last week I was finally able to afford an HDTV for the bedroom. I drove over to local Comcast service center and exchanged the digital box for an HD box. I brought it home and started hooking it up, and imagine my surprise when I saw there was no HDMI output! So, first thing this morning I took it back and asked for a box with HDMI output. I was told they were out of them. I asked when they might get some, but the woman didn't know. I asked if I could get on a waiting list or be notified when they got one. She said "we don't do waiting lists, you'll just have to try back". I asked if I could call, and was told they don't answer calls, and have to come in and check.

 

Seems like a lot of hassle just to get current technology, what should be standard given what we pay. I believe the op of this thread said that Comcast offered to mail them a box. That would be great! Although I actually don't mind going to pick it up, if they could just let me know when they have one instead of making me go by there to check.

Posted by
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Member Since: ‎09-03-2008
Posts: 1,757
Message 57 of 72 (38,776 Views)

Re: HD cable box with HDMI connection - How do I get one?


nlswa wrote:

Also struggling to find a box with HDMI. I stopped in two locations and they had nothing. I asked if I could call in to location and ask if they had any, before making the trek in. I was told they don't answer phones here and I should stop in next month and maybe they would have one. This is already frustrating and although I would hate to give up my cable, I am looking into an alternative.

Any help or advice would be welcome.

 

Thanks


elyse in our regional office has not been able to reach you. she has emailed you today. is there a best contact number to reach you at? please send via pm or email.

 

thank you.

George Lunski
"Retired" Comcast Help Forums Administrator
Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 58 of 72 (38,817 Views)

Re: HD cable box with HDMI connection - How do I get one?

The Comcast forum administrator has been informed.



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Member Since: ‎01-18-2010
Posts: 5
Message 59 of 72 (38,820 Views)

Re: HD cable box with HDMI connection - How do I get one?

Also struggling to find a box with HDMI. I stopped in two locations and they had nothing. I asked if I could call in to location and ask if they had any, before making the trek in. I was told they don't answer phones here and I should stop in next month and maybe they would have one. This is already frustrating and although I would hate to give up my cable, I am looking into an alternative.

Any help or advice would be welcome.

 

Thanks

Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 60 of 72 (38,893 Views)

Re: HD cable box with HDMI connection - How do I get one?

The Comcast forum administrator has been informed.



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Posted by
Contributor

Member Since: ‎12-26-2003
Posts: 35
Message 61 of 72 (38,899 Views)

Re: HD cable box with HDMI connection - How do I get one?

I wish I could find one as well.  I have been to two different Comcast locations and each told me that they do not have any and that its hit or miss to find one.  Plus you find this out after you have waitied in line for 30 - 45 minutes.
Posted by
Frequent Visitor

Member Since: ‎01-14-2010
Posts: 6
Message 62 of 72 (38,918 Views)

Great customer service response!

Thank you!  I received my new HDMI cable box yeaterday..... Now, we can truly begin enjoying our new HDTV....and all it has to offer ....thanks to Comcast and the customer service people who care!  Thanks to everyone who monitors this forum and to Rusty in Baltimore!

 

I have never tried this route for solving as problem.  I have to admit, I generally just remain frustrated until I can't stand it anymore...this forum is a great idea!  More businesses, especially service businesses like Comcast should offer this service and TRULY monitor it, hear their customers issues and work on a solution.....some businesses might offer the "forum", but do not follow through!

 

Great Job!

Posted by
Bronze Problem Solver

Member Since: ‎09-03-2008
Posts: 1,757
Message 63 of 72 (38,935 Views)

Re: HD cable box with HDMI connection - How do I get one?

happy to do so.
George Lunski
"Retired" Comcast Help Forums Administrator
Posted by
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Member Since: ‎01-14-2010
Posts: 6
Message 64 of 72 (38,941 Views)

Re: HD cable box with HDMI connection - How do I get one?

Cool!  I appreciate any help you can give....
Posted by
Bronze Problem Solver

Member Since: ‎09-03-2008
Posts: 1,757
Message 65 of 72 (38,947 Views)

Re: HD cable box with HDMI connection - How do I get one?

hello,

 

i am looking into this now jil

George Lunski
"Retired" Comcast Help Forums Administrator
Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 66 of 72 (38,954 Views)

Re: HD cable box with HDMI connection - How do I get one?

The Comcast forum administrator has been informed.



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Posted by
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Member Since: ‎01-14-2010
Posts: 6
Message 67 of 72 (38,963 Views)

Re: HD cable box with HDMI connection - How do I get one?

Wow!  Looks like you were successful in getting an HDMI Cable Box by submitting your Question on this Forum!  Can I get the same assistance and prompt customer service???

 

My husband and I were so excited last weekend when we finally bit the bullet and made a rather large investment in our first HD TV...however, this excitement quickly turned to disappointment and then frustration after making two trips so far to the local Comcast Service Center to trade in our old Comcast non-HD Box for an HD Ready Box....we were told the HDMI Boxes were unavailable (our name was placed on a waiting list?), but were given another HD Capable Box.  Took this box home....after going through the set up process and an hour into watching our new HD Channels.....the cable box crashed!  Took that one back in and was given an even older model....Explorer 3100HD....This one "works"...but I am frustrated with the delay or lag in the channel transitioning while switching between HD channels, when using the "info" button, the information line flashes up and the pictures disappears....but more importantly the text on the Guide and the info lines as well as some wording in the actual picture appears to be blurry or "smudged"....almost appears as if "someone touched the ink before it dried"...lol....  maybe this is all normal for viewing HD TV...but I hope not. The other big issue is that our new TV has numerous HDMI input connections available, but we ended up having to use the only component connections to hook it up to the NON HDMI Comcast Cable box.....so, now we can not hook up our DVD (no HDMI cable) to the TV.....so, now I can not play my Grandson's DVD's we he is visting. Although, the actual HD picture is very clear, I feel as if we have gone backwards in the overall television/cable experience.

 

Summarizing...I am hopeful that my problems outlined above will be remedied when our name comes up on the list and we are finally "awarded" an HDMI cable box.  But honestly, I am concerned about when or if we will be able to obtain one AND will these problems go away?  I would not mind waiting if I felt confident that the "waiting list" is being fairly and quickly honored. 

Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 68 of 72 (39,076 Views)

Re: HD cable box with HDMI connection - How do I get one?

Great! 



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Member Since: ‎12-22-2009
Posts: 2
Message 69 of 72 (39,081 Views)

Re: HD cable box with HDMI connection - How do I get one?

Thanks for the response. 

 

I already had the HDMI to DVI connected but it did not work well with the new Onkyo receiver I got. The receiver documentation says it might not work. Hence the request for a HDMI box.

 

Anyway, two things happened.

 

I got a call from the service center that I had visited previously. They had an HDMI box to give. Picked it up and installed it. Everything is fine now. 

 

After this was all done, I got a call from Comcast asking if they could mail me a HDMI box. Did not expect that. Good customer service.

 

Thanks

 

Posted by
Official Employee

Member Since: ‎10-24-2007
Posts: 270
Message 70 of 72 (39,103 Views)

Re: HD cable box with HDMI connection - How do I get one?

escalating
William Gerth
Comcast Help Forums Administrator
william_gerth@cable.comcast.com
Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 71 of 72 (39,116 Views)

Re: HD cable box with HDMI connection - How do I get one?

The Comcast forum administrator has been informed.  (You might consider using an HDMI/DVI adapter.)



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Member Since: ‎12-22-2009
Posts: 2
Message 72 of 72 (41,300 Views)

HD cable box with HDMI connection - How do I get one?

How do I get a HD cable box with HDMI connectivity from Comcast. Tried calling customer service. They were unable to confirm if the their service centers had any in stock. So drove an hour to their location only to find out that they do not have them in stock. They were unsure when they would get any etc. This is very frustrating. What is the easiest way to get one? Does any comcast rep monitor these forums?

Thanks