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HD Zoom too big Round 3

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HD Zoom too big Round 3

Cisco RNG150N box

XR2 remote

Back in Nov '17 picture HD zoom too big. Not the TV. Swapped TVs to prove problem in box.

Technician came and replaced Cisco box. Problem solved.

One week ago the problem reoccurred. Same deal.

Technician came and replaced Cisco box. Problem solved again.

Tonight while flipping back and forth between two shows, I hit the LAST button. The word STRETCH displayed on the TV picture and once again the picture zoomed too big. It appears to me that the Cisco Box has a ZOOM mode capability that the remote does not support (NO HD ZOOM button) except by accident.

So is there some secret way to access the Cisco box settings to un-stretch and if so what needs to be done?

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