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HD Equipment Swap Program (MPEG 4)

Frequent Visitor

Re: HD Enhanced Program

Thanks for this additional information.  The manual for my HDTV suggests that it may be able to handle an MPEG4 signal on the cable card input since it says that that is a supported format on other inputs such as the network connection (if I am lucky),

Service Expert
Moved:

Re: HD Enhanced Program

Contributor

Re: HD Enhanced Program

Any update on the rollout status in the Bay Area? Still TBD?

Problem Solver

Re: HD Enhanced Program

Hello Cydeweyz,

It is still TBD in the Bay Area. If you have any more questions or concerns please reach back out.




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Contributor

Re: HD Enhanced Program

Ok. I was trying to hold out for the rollover to see if it fixed my issue, but luckily I was able to get an appointment for a tech today. Doubt the tech will be able to fix the issue completely though, but nice that I won't have to wait days or weeks for an attempt to fix. Hopefully the MP4 changeover will fully resolve the problem. I've been slowly losing channels to a lost signal V52 error on my Tivo Premier. It's to the point that I'm missing a fair amount of channels, and when my kids can't watch Sprout in HD, I've lost the waiting game. Here's my list of HD channels I can no longer access after about two years- 

 

706 707 709 715 717 742 764 765 770 773 783 804 805 806 810 813 814 815 822

 

 

Problem Solver

Re: HD Enhanced Program

Hi Cydeweyz-

 

I see that your technician's visit has been completed. Are you still experiencing the missing channels?




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Contributor

Re: HD Enhanced Program

I went from having alot of HD channels missing to having every SD and HD channel missing. I have to say in the end, I have all channels back! Amazing experience with Xfinity today. Got an appointment the same day with the tech arriving within an hour of chatting with a rep to having that tech try everything he could to get my channels back. It was a losing battle for him though once he took the motorola signal booster out of the  loop. Every tech that has come to my house has always said I don't need it, and when I lived in San Francisco, I didn't. This house for some reason requires it. The tech almost left with me having no cable TV service at all, but I asked him to connect the signal booster back. To our amazement, every channel including the missing HD channels appeared. It was beautiful sight Smiley Happy So in about 2-3 hours of contacting support, my cable service is whole again. Completely satisfied. It was a good day.

Problem Solver

Re: HD Enhanced Program

Cydeweyz-

 

I'm glad to hear that your issue has been resolved to your satisfaction. Please do not hesitate to reach back out us with any further questions or concerns.




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Regular Visitor

Re: HD Enhanced Program

Don't know the box number, just got it a couple of months ago from Comcast.

I've fiddled with the settings, slight improvement at most. Best results so far with maximum shades of black (plasma TV), 1080p. But let me be clear that "Best results" = poor. Compression artifact is very apparent. Like a jpeg on maximum compression, and with a layer of gauze on top.

I get better viewing by using firestick to HBOgo. Then it's fair.

How can I get back to what I had?

Problem Solver

Re: HD Enhanced Program

Hello mayddjk,

 

I am more than happy to address the poor reception you are experiencing on your box. Do you currently have RCA Colored Cables or a HDMI cable plugged into the box?




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Frequent Visitor

HD Enhanced - Seattle, WA area

Hello,

 

About a month ago, I recieved a letter mentioning to "Check your equipment -- an update may be required", mentioning the conversion to MPEG-4.

 

At the bottom of the letter it says "Replace incompatible equipment by 6/27/16 to avoid losing your HD channels.

 

What I'm wondering is did the coversion take place or was it post poned?

 

If the conversion did take place, is there a place to get which channels was converted, since I'm hearing not all channels are converted.

 

Thanks

Silver Problem Solver

Re: HD Enhanced - Seattle, WA area

The conversion is not immediate. It may be a week or two before it happens. You'll probably see some non-broadcast and non-sports HD channels with no video, but still have audio, if your box is not compatible.

 

Usually, you should try to tune into channel 1995 on all of your boxes. It will tell if you that box is compatible or not.

Frequent Visitor

Re: HD Enhanced - Seattle, WA area

I'm using a cable card.  When I switch to channel 1995, I see three white dots that seem to pulse back & forth, and for some reason I cannot find anything that said what that meant

Silver Problem Solver

Re: HD Enhanced - Seattle, WA area


TheMayor00 wrote:

I'm using a cable card.  When I switch to channel 1995, I see three white dots that seem to pulse back & forth, and for some reason I cannot find anything that said what that meant


That channel is only for Comcast boxes. Exactly what cable card device are you using? You will need to check the specs or contact the manufacturer to see if they support MPEG4 on cable.

Regular Visitor

Service Alert

I continue to get the irritating and by now obnoxious Service Aleret messages about how Comcast is "improving" it's network and that I am to tune to 1995.  OK, I've done that on my HD capable boxes and found that two are OK as is and one needs to be replaced.  Over a month ago I asked to have the new box shipped and I would install it.  Still no box to install.  Sadly, I continue to get the same message multiple times per day.  How can I kill these messages?  I am once again wishing that I had a meaningful alternative to Comcast for TV reception.  If I had a choice I would have dumped you folks long ago.  WHy would I call "tech support"? Most of the techs are clueless and unable to help.

 

Is there anything short of getting Dish TV that will resolve this?

Regular Contributor

Re: HD Enhanced Program

Any update for when South Jersey (Garden State system) will channel 1995 added for being ready for MPEG-4?

Problem Solver

Re: HD Enhanced Program

Hello tstack,

There is no update as of yet. Please continue to check this thread, any new information will appear here.




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New Poster

Re: HD Enhanced Program

Can anyone confirm if the Samsung GX-SM530CF compatible with the new HD Enhanced Program. I could not find any information elsewhere. I am thinking of getting one but want to make sure I can get all my HD channels. Thanks a lot. 

Cable Expert

Re: Service Alert

You can stop by your local Comcast office and swap out the box, bring the remote with.  Any DCT or DCH series boxes (silver box) will need replacing.

 

Find your local Comcast office at this link.

 

https://customer.xfinity.com/service-center-locations

 

You can also call into Comcast at 1-800-266-2278 and they will ship you one.




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Silver Problem Solver

Re: HD Enhanced Program

Tricky. Since it's also a streamer, it may support MPEG4 with cable input.

Regular Contributor

Re: HD Enhanced Program

Any news on the Deerfield/Pompano Beach FL area for MPEG-4?
Problem Solver

Re: HD Enhanced Program

Does any Comcast cable system have MPEG 4 on the following channels?

 

ESPN

ESPN 2

NBA TV

MLB network

NFL network

ESPN U

 

that have already migrated to enhanced HD.

 

 

 

Admin1

Re: Service Alert

Hi Walber -- Apologies for the delay in getting a replacement box. I have placed an order for the correct box. It will arrive in the next couple days and there will be no cost to have it sent. I am also sending a return kit with prepaid label for your current box. 




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New Poster

Re: Service Alert

Zach or Jenn-

Are you able to confirm if any channels have migrated yet to MPEG-4 in Seattle? The date was 6/27 - but curious if any have been switched yet that I may be able to check.

 

Thank you!

 

Matt

Official Employee

Re: Service Alert

Not yet. Looking at late August now.




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Valued Contributor

Re: HD Enhanced Program


vucuong7276 wrote:

Can anyone confirm if the Samsung GX-SM530CF compatible with the new HD Enhanced Program. I could not find any information elsewhere. I am thinking of getting one but want to make sure I can get all my HD channels.  


According to its specifications sheet at http://www.samsung.com/us/system/consumer/product/gx/sm/53/gxsm530cfxaa/HT_GX_SM530CF_SpecSheet_R02.... , it does look like it can handle MPEG-4 encoded video:

 

"VIDEO FILES DECODING FORMATS

MPEG-1/2/4, DivX HD, MKV, WMV, JPEG

 

New Poster

Re: HD Enhanced Program

That's what I figured as well. Anyway, I bought one and plugged in, now most HD local channels are fine, but from 720 and up, I get the message: "Scrambled channel or weak signal". The same message appears for channels below 700 like my favorite 677 and 429 (BeinSports). I have subscription for those channels and when plugging in the X1 box, all those channels run just fine. What does "Scrambled channel" mean? Is it like locked and I have to call Xfinity to unlock?

 

PS: Nevermind, the cable card was locked.

Problem Solver

Re: HD Enhanced Program

Pac 12 just came on HD in my area and is in MPEG 4

 

It  boggles my mind that a channel like NFL network is not yet the Redzone channel is.

 

How is that possible?

 

a channel that is only good for 8 hours a week for four months.

 

compared to a 24 hour channel about the same sport that offers full Preseason games and some regular season games every week during the season.

 

also it's a crime ESPN and ESPN 2 aren't in the the  program

 

ESPN ESPN 2 have almost every sport

 

yet Cartoon network is in the program

 

Digusting.

 

 

Frequent Visitor

Re: Service Alert


ComcastJenn wrote:

Not yet. Looking at late August now.


Is Olympia considered to be part of "Seattle", so your answer applies there as well?

Contributor

Re: HD Enhanced Program

Ok. It appears the MP4 conversion has started and I'm losing some channels to a V53 error on my TiVo. HGTV 746 and FXX 803 and HLN 774 are the ones I care about now. OWN 820 works, but that channel isn't important to me. My TiVo Premier is supposed to work with MP4, so this must be a cable card configuration issue. I got the list from an avsforum post-

"San Francisco, CA - Comcast
It's finally happening. Current H.264 channel list-

734 A&EHD
742 ESQHD
746 HGTVD
751 APHD
754 VELOC
758 HSTWD
774 HLNHD
775 WGNAM
803 FXXHD
816 SZHDw
820 OWNHD
823 PAC12"
Problem Solver

Re: HD Enhanced Program

Enjoy! Bay area

Frequent Visitor

Re: Service Alert

ComcastJenn: Does "late August" apply to Olympia area, as well?

Frequent Visitor

Comcast Jenn, Zach, Alexis, Matthew, or Francisco can you help me?

Can one of the above Comcast techs determine if my service location (Eugene, Oregon 97404) is MPEG2 or MPEG4? I've gotten conflicting answers from Comcast's telephone tech support. Is there a way I can find out by looking at the data in the "account & system info" on my Tivo Roamio Pro? I'm asking because:

 

As of a few weeks ago, I can view but not record most of my premium channels on my Tivo Roamio Pro. I called Tivo and was told that this is a known problem with their Tivo Roamio and Bolt DVR's and the new MPEG-4 format that Comcast is rolling out and they are working with Comcast to fix this issue but have no idea when it will be resolved. I then called Comcast to see if I had recently been updated to MPEG-4 and was told that my area was still MPEG-2. The Comcast tech then checked my account and cable card and said that there were a number of wrong permissions that may have been caused by a bad auto update and that the problems should be fixed with a new update that he was sending to my box. He said to wait an hour then check and it should be fixed. If not fixed, reboot my DVR and that should take care of the problem. Unfortunately, it didn't fix the problem. I again called Comcast and, after a cable card tech resent another update with all the correct permissions that didn't help, I was transferred to another general tech support person. This tech first told me that I can’t record premium channels on my Tivo and to use my X1 DVR. After I told him I had been recording all my premium channels on my Tivo DVR for the last two years, he then said I needed to go to my local Comcast office and exchange my cable card for a new one. During our conversation I asked three times to speak with a supervisor and he kept insisting that he could help me. I then asked him to check if my area was still MPEG-2 or had been updated to MPEG-4. After being put on hold again for a long time, he said that my area was updated to MPEG-4.

 

Since the first Comcast Tech seemed much more knowledgeable and was sure I had NOT been updated to MPEG-4, it would be most helpful if an official Comcast support person monitoring this site would check to see if my area is still MPEG-2 or has been upgraded recently to MPEG-4. If upgraded, I will just have to wait until Tivo and Comcast come up with a fix, but if I'm still MPEG-2 I need to call Tivo back to check other reasons and solutions to my problem.

 

Just for clarification of my problem - up until a few weeks ago I was able to watch and record all my premium channels on both my X1 and Tivo Roamio Pro DVR’s. I can now still watch and record all these channels on my X1 DVR but, while I can still watch all these channels on my Tivo DVR, the only premium channel I can record on it is the main HD HBO channel - HBOHDP. I can watch but not record - HBO2PHD, HBOSPHD, MAXPHD, SHOWHDP, SHO2PHD, and TMCHDP. (There may be other premium channels affected but these are the only ones I watch and record and are on my current list of channels I have showing on my on screen channel guide.) I can still watch and record all the other non-premium channels.

New Poster

Change your box or Lose Some HD Channels?

I received a letter in the snail-mail stating I "...might eventually lose HD Channels." and I have to upgrade "...by 9/2/16 to keep your favorite HD Channels."

 

What channels "might" I lose if I do not upgrade?

Silver Problem Solver

Re: Upgrade to X1 or Lose Some HD Channels?

You do not need to upgrade to X1. You just need a newer cable box that supports MPEG4, which is a more efficient digital format. Comcast can cram 10 HD channels per frequency versus 4 with the older MPEG2. In most areas, you can tune to channel 1995 and it will you know if your box is compatible or not. Also, the newer boxes are faster, and may have more DVR storage (500G vs 120-160G). The software is the same iGuide. Any recordings and series scheduled recordings will NOT transfer to the new box. Watch any recordings, and write down your series list before replacing your box.

 

As for what you will lose, you would lose most all HD channels other than local broadcast and maybe some sports.

 

If you do not have a cable box, but something like a Tivo or other 3rd party tuner, then you need to check with the manufacturer to find out if it supports MPEG4 for cable tuning.

Valued Contributor

Re: HD Enhanced Program

I'm an X1 user and don't see channel 1995 which means the conversion is not complete yet. If you're an X1 user, will the update be sent to the system or will X1 users need to swap the equipment again to receive MPEG 4?

New Poster

Re: Upgrade to X1 or Lose Some HD Channels?

Thanks for the info. The comcast letter is confusing because it says with the upgrade I'll get Xfinity X1 (leading me to assume it is X1).

 

I'd rather not get X1 mainly because I will lose my expandable drive which is currently 1 TB plus the DVR space. Being as I run over 60% filled in my current set-up, I'd like more than the 500GB the X1 DVR offers. Plus they got rid of the "swap" feature. Last and Swap are totally different, and I use swap a lot. 

Cable Expert

Re: HD Enhanced Program


RadTV wrote:

I'm an X1 user and don't see channel 1995 which means the conversion is not complete yet. If you're an X1 user, will the update be sent to the system or will X1 users need to swap the equipment again to receive MPEG 4?


All X1, RNG & DCX series equipment is MPEG4 compatable.




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Silver Problem Solver

Re: Upgrade to X1 or Lose Some HD Channels?

I should add that you will also lose any recordings on your external drive. It is encrypted and specifically tied to each cable box. I'm also not sure if the DCX series, required for MPEG4, supports external drives or not.

New Poster

Re: Upgrade to X1 or Lose Some HD Channels?

I did upgrade to X1 last year and found out the new boxes (at that time) did not support external drives. So I returned the box. Fortunately, I never returned my current box and just kept using it so I can keep my expanded drive. Comcast said if I wanted more space, I could just rent more DVRs. Gee, thanks for the offer, but I'll pass. 

 

I can't figure out the reasoning behind allowing you to record more shows, but give you less space to store them. That seems counter intutative in my mind. I use 60% or more of more than a TB with recording just two channels, how much room will I need if I can record 5-6 channels at once?

New Poster

xfinity upgrade/tradeup

Our (TV and receiver)equiptment does not support the new box so we will remain with the equitpment that we already have. It works just fine.

We cant seem to get rid of the annoying "upgrade" messages that continually appear on screen.

2 very long phone calls have not solved the problem.(flicking channels sometimes clears it)

Any ideas?

Or any way to convert "HDMI in" to "component video out"

Many thanks

C

Official Employee

Re: xfinity upgrade/tradeup


carynd wrote:

Our (TV and receiver)equiptment does not support the new box so we will remain with the equitpment that we already have. It works just fine.

We cant seem to get rid of the annoying "upgrade" messages that continually appear on screen.

2 very long phone calls have not solved the problem.(flicking channels sometimes clears it)

Any ideas?

Or any way to convert "HDMI in" to "component video out"

Many thanks

C


You don't need to get X1 equipment. But we do need to swap your equipment for a cable box that can support MPEG4 which is how we will be delivering HD content going forward. 

 

All X1, RNG & DCX series equipment is MPEG4 compatible. We can get you a non-X1 box (that has component video outputs), but we do need to swap your box or you will no longer receive certain channels. 

 

You can arrange that swap by following the instructions on the screen or stop by the service center listed below:

 

35 Resnik Road

Plymouth, MA 02360

MONDAY-THURSDAY: 8:00am-5:00pm
FRIDAY: 8:00am-6:00pm
SATURDAY: 9:00am-1:00pm
SUNDAY: closed

 

How to get the alerts to stop: We are contacting you to make sure you don’t lose access to HD Channels. If you want to turn off the alerts please see the below. Please note- the alerts will not appear, but you still need to exchange your box.

Press the Menu button on your remote control.
Highlight Main Menu and press OK.
Using the arrow keys on your remote, highlight Interactive TV and press OK.
Using the arrow keys on your remote, highlight Notifications and press OK.
Scroll down to Service Notifications, then use the rightor left arrow keys to turn them On or Off.
 

 




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Frequent Visitor

Lose channels if I don't go to X1?

I have a legacy Motorola DVR in SF, Ca. We are being encouraged to go to X1.  

 

Not just for the features but because we "will lose HD channels" we currently enjoy. Is that true? If so what channels will we lose? We may not even watch them. 

 

How owe can I find out?

Silver Problem Solver

Re: Lose channels if I don't go to X1?

You do not need to change to X1, although it sounds like Comcast is implying that. You may need to replace older boxes with newer ones that support MPEG4 compression. You would lose most all HD other than local broadcast and some sports channels. You get audio, but no video.

Problem Solver

Re: The new Cable Boxes.

I just got the channel 1995 today, but it says not authorized, I have RNG150, RNG150N, and the SA HDC4250. So I guess Comcast is getting ready to do it in New Jersey.

Contributor

Re: Change your box or Lose Some HD Channels?

I'm in Houston and just got the same letter, except I have until October 26 to upgrade. On my current DVR I tuned to channel 1995 as instructed and ordered the upgrade kit. However I also have two other TVs that use an HD DTA adapter. Those cannot be tuned to 1995 (or any 4-digit number). Will those still work after the cut-off date?

 

Also, which X1 DVR will I receive? There appears to be one made by Arris and another made by Pace. I'm wondering about the outputs because I'm currently using the component output from my old DVR to my projector.

Cable Expert

Re: Change your box or Lose Some HD Channels?


kbriggs wrote:

I'm in Houston and just got the same letter, except I have until October 26 to upgrade. On my current DVR I tuned to channel 1995 as instructed and ordered the upgrade kit. However I also have two other TVs that use an HD DTA adapter. Those cannot be tuned to 1995 (or any 4-digit number). Will those still work after the cut-off date?

 

Also, which X1 DVR will I receive? There appears to be one made by Arris and another made by Pace. I'm wondering about the outputs because I'm currently using the component output from my old DVR to my projector.


HD-DTA's handle MPEG4 just fine.  There is no way to find out what X1 equipment you will receive on the forum.   You will have to upgrade to x1, otherwise you should receive a RNG or DCX series legacy box, not x1.




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New Poster

How do I know if HD-Enhanced is in my area?

I have an old Tivo Hd that only will work in HD-Enhanced is not in my area.  It does not work with MPEG-4.

 

How do I know if my area has that service yet.  I want to use this box but want to be sure before I get the box if it will just cause me issues right now.

 

I live in Boca Raton Florida (Southern Palm Beach County)

 

Thanks for any help.  I tried googling for current places that it would and would not work but did not have any luck.

Valued Contributor

Re: The new Cable Boxes.


jweaver0312 wrote:

I just got the channel 1995 today, but it says not authorized, I have RNG150, RNG150N, and the SA HDC4250. So I guess Comcast is getting ready to do it in New Jersey.


I spoke to an Xfinity store manager and was told that Comcast is rolling out MPEG4 in the Garden State market first, then the Ocean County market next. Garden State market is in beta test and Ocean County system is in alpha test. It should all be completed by the end of Q4. One of the benefits of MPEG4, according to the store manager, is that it will help with Comcast delivering of 4K UHD content, as well as when they release the wireless set top boxes. According to the manager there will be an abundance of emails and letters and television commercials leading up to the complete rollout. I'm hoping some kindhearted Comcast employees can verify this schedule, steps and procedures?

Valued Contributor

Re: HD Enhanced Program

From what I was told by the Xfinity manager, Comcast is really pushing the X1. I was told that the only equipment being offered to customers will be the X1, with one of the reasons mentioned that the iGuide (blue guide) is discontinued. http://forums.xfinity.com/t5/Non-X1-Service/Bundled-Guide-release-A31-Motorola-set-tops/m-p/2767305#.... So I'm suprised that customers are being sent non X1 equipment.