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Guide on Comcast remote not working (Red OK/Select Button)

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Message 1 of 7
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Ive tried my programming code and the volume works but my guide doesnt work.

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Posted by
Silver Problem Solver

Message 2 of 7
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Solution

did you press cable and then press guide?   try unplugging the box and then plugging it back in.

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Message 3 of 7
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did you press cable and then press guide?

 

 

Yes that worked for me. Thanks!

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Message 4 of 7
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I had the same problem... I fixed reading this post...  Thank you guys..!!!

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Message 5 of 7
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Wow, After 2 hours and 2 different calls with comcast and STILL they were unable to help me over the phone......this answer helped me right away! Thank you thank you thank you!!

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Message 6 of 7
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any way to "lock" the guide button to the cable box?

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Message 7 of 7
29,669 Views

Found this

 

Remap a Key

 

Press the TV device key.

Press and hold Setup until the remote blinks twice.

Type in 994, the remote will blink twice.

Press the Cable device key.

Press the Guide button (or any other button you want to copy over to the TV side).

Press the TV device key.

Press the Guide button (or whatever the other button was you want to copy to the TV side).

If all went well, the remote will blink twice.

 

And then do the same for the Exit button