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Getting sound but no picture on TV

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Visitor
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Getting sound but no picture on TV.  Telephoning Comcast totally unsatisfactory

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Posted by
Silver Problem Solver

Message 2 of 5
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this thread is for xfinity online tv help.  Are you having problems with xfinity app or watching tv on your pc?

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Message 3 of 5
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I had the same problem.  The rep had me unplug the power and coax, wait, and plug it back in.  Oldest trick in the book, but it appears to be working now.

Posted by
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Message 4 of 5
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I have the same problem. I unplug for a minute and rep lug and it works fine. But a few days later, no picture, just sound.
Posted by
Official Employee

Message 5 of 5
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