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Do I need a new digital device?

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4 REPLIES
Posted by
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Member Since: ‎04-04-2013
Posts: 3
Message 1 of 5 (716 Views)

Re: Do I need a new digital device?

Thanks for your help.  

 

I do suggest that Comcast is going to have their hands full, because the mailing with all the red and capital letters "IMPORTANT ACTION REQUIRED" is really not very clear...

 

 

Posted by
Bronze Problem Solver

Member Since: ‎12-13-2007
Posts: 3,325
Message 2 of 5 (774 Views)

Re: Do I need a new digital device?

If you have one TV and one Comcast box then you do not need anything else.

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Member Since: ‎04-04-2013
Posts: 3
Message 3 of 5 (758 Views)

Re: Do I need a new digital device?

Where do I see the "tier"?  My bill says XFINITY TV and XFINITY INTERNET.

 

The TV is hooked via HDMI cable to a gray box that says "Comcast", "Motorola", "HDTV Capable".

 

Thanks

Posted by
Bronze Problem Solver

Member Since: ‎12-13-2007
Posts: 3,325
Message 4 of 5 (791 Views)

Re: Do I need a new digital device?

What tier of service do you have?  How is Comcast now hooked up to your TV(s)?

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Member Since: ‎04-04-2013
Posts: 3
Message 5 of 5 (848 Views)

Do I need a new digital device?

How do I tell if I need to order a new device from comcast.com/digitalnow?  The brochure that just came in the mail says "Check your TVs for digital equipment" then doesn't say how to do that.  

 

Thanks