It sounds as if you may have canceled a single show in a series and not actually cancelled the entire series.
If you want to cancel the entire series, here are the steps:
1. Press the My DVR button on your silver Comcast remote control and select Scheduled Recordings. 2. Highlight the program title you want to cancel or modify and press OK/Select to view the Program Information screen. 3. Select the Don't Record icon to cancel the recording 4. Select Modify recording settings, then chose Don't Record this series and then OK/Select
Here are the steps to cancel a single show or one episode of a scheduled recording:
1. Press the My DVR button on your silver Comcast remote control and select Scheduled Recordings. 2. Highlight the program title you want to cancel or modify and press OK/Select to view the Program Information screen. 3. Select the Don't Record icon to cancel the recording
I am unable to delete or stop a series recording even thought I follow and understand your instructions. I did not have this problem until you recently changed the format.
I do not have a problem deleting single programs, only series.
I go to "My scheduled recordings" click on the option to cancel a recording and the program will not delete.
The series is a Monday thru Friday recording on channel 428. Even if I delete the daily program it will continue to record the following week.
So you were able to follow the instrctuions. did you see where it says delete series recording and you pressed that? If so and that did not work. i would unplug the box and then wait two minutes then plug it back in and wait for the guide data to repopulate then try it again. if that does not work call comcast and then they can send a signal to the box. if that doesn't work, then maybe a new box. Others are experiencing the same as you with some bugs in the new software.
My on demand service was corrected by the Comcast technician but I cannot tell you what he did to restore the feature. He did not know what error code 14 meant. That is what he told me when I asked.
These problems are the result of the new programming that took place when the "Xfinity" program was esthablished.
As for the Series delete problem it was not corrected at this point because, I was told that an update was to be issued in August to correct the programming in the receiver. So, I will live with that for the time being.
Needless to say, I was relieved that to know that I was not able to solve the problem due to ignorance on my part.
My "Deleteing Series Recordings" was solved by replacing the DVR recorder which I suspected was the problem fron the beginning. I spent almost an hour on a Comcast Chat Room with an analyst trying to update my DVR to no avail.
Now, with a different DVR (not a new one) my picture in picture doesn't work but I can live with that.
The Comcast telephone menu is a pain in the neck as far as I am concerned,