Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,496,166

members

49

online now

1,702,785

discussions

DVR won't delete items

SOLVED
5 REPLIES
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-10-2008
Posts: 1
Message 1 of 6 (562 Views)

Re: DVR won't delete items

That worked, thanks

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎02-08-2012
Posts: 3
Message 2 of 6 (2,531 Views)

Re: DVR won't delete items

I actually tried your first suggestion last night and it worked--got both games off. Thanks for the help!

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,719
Message 3 of 6 (2,536 Views)

Re: DVR won't delete items

Normally the shows will remain unless there is severe corruption on the database.  If the database is that bad, then there is no guarantee that any show would be watchable.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎02-08-2012
Posts: 3
Message 4 of 6 (2,561 Views)

Re: DVR won't delete items

Thanks. Possibly a dumb question, but doing this won't delete all of the saved shows on the DVR? I guess not, if it rebuilds the database--but I just want to be sure so I don't lose anything I haven't watched yet.

Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,719
Message 5 of 6 (2,619 Views)

Re: DVR won't delete items

Power cycling the DVR will rebuild the database of the shows and then you can delete them.

 

Please unplug the AC power on the DVR for 2 minutes, then power it up again.  The guide can take up to 24 hours to fully populate.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎02-08-2012
Posts: 3
Message 6 of 6 (2,573 Views)

DVR won't delete items

I have two NHL games in HD stuck on my DVR--they will not delete from My Recordings. They're taking up some valuable space on the DVR, and I'd like to get them off. Simply deleting the recordings like I do all others won't work. Any suggestions? Thanks.