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DVR storage

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DVR storage

Why is their less storage on the Cloud than on my DVR? My recordings keep getting deleted
Service Expert

Re: DVR storage


MaatRa wrote:
Why is their less storage on the Cloud than on my DVR? My recordings keep getting deleted

This link may explain things for the X1 platform:  https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs




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Official Employee

Re: DVR storage

Hello MaatRa. The X1 DVR cloud has a different capacity then the hard drive on the DVR cable box itself. Only the most recent 60 hours of recordings are available for X1 Cloud DVR functionality. The hard drive in the DVR cable box will vary the amount it can store, based on if the recorded contents are HD or SD. There is typically much more space on the DVR hard drive. 

 

If you're recordings keep getting deleted on the cloud, you will want to manually erase some of the older programs that are shown available on the cloud to make room for newer recordings. 

 

The link geek46 provided has lots more detailed information about this. 


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