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DVR cuts off the end of shows

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Message 1 of 55
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Our DVR cuts off the end of shows, sometimes by 5 minutes.  I know we can add time to the ending time but is something wrong with the DVR that it does this so often?  If I punch in "record" from the channel listing, that's when we have the most problems.

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Posted by
Contributor

Message 2 of 55
13,695 Views

My dvr is the third one from comcast, now i have a cisco eng 200 and it cuts off endings, only records partial shows, although the dvr is set for the full time of shows,  Also the menu for recording ONLY A REPEAT is missing, so your choices are limited.

 

Repair person due out this Sunday, most likely another box, which btw will be used, since they do not replace a defective dvr with new ones!!!!!!!!!!!!

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Message 3 of 55
13,684 Views

My DVR truncates programs seemingly on a random basis. Although playback times show a full 60 minutes the recording halts abrubtly after anywhere from 4 to 30 or more minues. I suspect a bad hard drive.

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Message 4 of 55
13,673 Views

Maybe I'm lucky and should let this issue go considering the problems others are having and the problems getting it fixed (exchange for used DVR, etc.).

Posted by
Silver Problem Solver

Message 5 of 55
15,034 Views

the dvr records by show not by time, the dvr does not know if a show runs long or starts early.  If the guide says the show starts at 9 the dvr starts recording at 9 and ends when the guide says it ends.  Networks are responsible for when the show starts and when it ends.  I will give you an example.  House on fox always ends two minutes late in my area.  I know that so I set my dvr to go over 3 minutes.  The dvr is a dumb box that does not know any better. A tivo knows when a show runs over and will tape it, not so here.  Comcast has nothing to do with when a show starts or ends.  They do set the time on your dvr.  Is the time on your dvr correct?  Do you ever watch the show your taping to see when the dvr cuts out?  why dont you do a test and record a half hour show and see if the dvr cuts out before the scheduled time of completion. 

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Message 6 of 55
15,184 Views

We have the same problem since we were "upgraded" to Xfinity.  If you happen to land on the channel that's being recorded, the recording immediately stops.  This can happen if you are flipping channels, if you start to watch the show while it's still recording, or if you are recording two shows (as it forces you to one of the channels which stops that recording).  Don't know why they put  this out without testing it.  It's so obvious that there was a problem, they couldn't have possibly done any testing. 

 

Sent an email to them, but from what I've read, they won't have a clue and it won't be fixed.

Posted by
Contributor

Message 7 of 55
15,177 Views

sme problem, record set for one hr show and only anywhere from 3 minutes to 16 minutes to 46 minutes records, and on different channels.

Posted by
Contributor

Message 8 of 55
15,176 Views

sorry, tried that, the problem is intermittant, i know networks sometime start late and end early, but to have 3 minutes of an hour show, 6 minutes of another and soemtimes 46 minutes is frustrating

 

Also, the my dvr recordings menu freeezes, have to reboot

 

this will be my 4th box

 

also, u can not just record repeats, the choices are: new, new and repeats and finally duplicates, what is wrong with comcst that they can not fix????????????????????????

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Message 9 of 55
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We don't have the "cuts off the recording" problem. We often join the beginning of a program which is in the process of being recorded and continue to watch until the end of the recorded session. Or jump in and out during a recording, rhwn view it later. You may need a new DVR.?

Posted by
Silver Problem Solver

Message 10 of 55
15,154 Views

you did not post that you get 3 min here 6 min there.  If you did i could tell you that the software that you got in your sa or cisco market is the culprit.  There is going to be a new software version in august so I have seen.

Posted by
Contributor

Message 11 of 55
15,143 Views

just had comcast serviceman, problems with incomplete recordings is a software problem, have (he) has no idea when it will be fixed.

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Message 12 of 55
15,124 Views

I'm having the same problem and it's frustrating beyond belief.  It seems that on a completely random basis some of the shows I set up to record on the DVR cut off and stop recording midway through the show.  I'm trying to figure out a pattern, and I think it might be when two shows are recording at once. But I don't understand why.  For the amount of money I spend on Comcast's service, I'd expect their software to be better, especially since this was supposed to be an "upgraded" service!

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Message 13 of 55
15,118 Views

We are experiencing the same problem.  We set to record two shows from 9 - 10. Okay. Set to record a third show from 10-11. And one of the first shows get "clipped."  Have tried numerous ways to find a way around this problem...no joy.

 

The "new" software is what we call alpha release - not ready for the end user - not intutitive - horrible to navigate.  Wife and I have spend many hours trying to set up our simple schedule only to have it all "magically" changed the next day.  The worst is when a show is changed for record new only to record all.  We had to delete many, many, many schedculed shows more than once....aarrrgh!

 

Oh well, when they are the only show in town what'cha gonna do?

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Message 14 of 55
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I had/have the same problem. My post has similar information. Unfortunately, it looks like all of these problems require our patience....

http://forums.comcast.com/t5/XfinityTV-and-Equipment/DVR-not-recording-full-or-entire-program/m-p/99...
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Message 15 of 55
15,059 Views

We contacted Comcast Help who told us how to set the DVR clock to the correct time (the DVR now shows time instead of channel). We'll see if this corrects our problem.

Posted by
Contributor

Message 16 of 55
15,055 Views

clock time IF OFF may help, but as per comcast serviceman, it is a software problem

Posted by
Silver Problem Solver

Message 17 of 55
15,033 Views

This is indeed a problem in the SA cisco market.  There is suppose to be a fix in august but we all know how that goes

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Message 18 of 55
14,937 Views

I have exhausted customer service with the same complaints and their answer is always to refresh the signal.  Cannot tell me they are not aware of this problem and choose to ignore it until they find a software fix.

There manual states you can record two programs and watch one but your very lucky if this works for you.

Shame on Comcast for not owning up to the problem.

Posted by
Silver Problem Solver

Message 19 of 55
14,916 Views

comcast is not going to tell their low level cs reps that their software has problems and to tell customers to wait for the fix.  This is not unique to comcast.  Does apple, or microsoft fess up to having bugs, no they just send out patches monthly.  Microsoft sends out a patch monthly to update all their problems.  Comcast is not different but a lot slower.

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Message 20 of 55
14,854 Views

My DVR cuts ff the end of shows all the time.  Sometimes as much as 15 or 37 minutes, it is extremely frustrating!  Is there a fix for this?

Posted by
Contributor

Message 21 of 55
14,851 Views

READ MY PREVIOUS THREAD..SOFTWARE ISSUE, PATCH TO BE THIS MONTH..I HOPE

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Message 22 of 55
14,849 Views

Mystery solved?

Posted by
Silver Problem Solver

Message 23 of 55
14,830 Views

its never been a mystery its always been a software issue.

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Message 24 of 55
14,499 Views

Mine seems to start recording about 30 second early and ends 30 seconds early - todays shows run all the way to the end (no commercials between the end of one show and the start of the next).  I am surprised there isn't an option to add time before and after in case of clocks being off a minute or delays.  I looked all through the menus and no option.  I just upgraded to DVRs from regular STB so these are brand new boxes.

Posted by
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Message 25 of 55
14,489 Views
Posted by
Contributor

Message 26 of 55
14,488 Views
Comcast still does not record
Software release, IMHO was bs
Complain
Get CEO name from google search and complain.... The only way to get it fixed , Write to ceo
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Message 27 of 55
14,456 Views

We had a repairman out and he said his does the same thing and there doesn't seem to be a fix.  Luckily, he didn't take the DVR box, replace it with something worse.

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Message 28 of 55
14,455 Views

Call customer service.  Adding minutes before and after a show is one thing ours does do.

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Message 29 of 55
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Message 30 of 55
14,424 Views

I just went from DTV to Comcast and I must say that my dvr is one of the most important services to me! With Comcast I get maybe 2 complete recordings out of 10!!!!!!!!! I think I may have made a mistake by changing over. My issue with Dtv was expense, I guess you get what you pay for!!

Posted by
Contributor

Message 31 of 55
14,419 Views

PLEASE COMPLAIN TO CEO AND SEE MY POST OF YESTERDAY

 

THE ONLY WAY TO RESOLVE IS BY ALL F US WRITING A LETTER TO THE CEO

MARTY

Posted by
Silver Problem Solver

Message 32 of 55
14,325 Views

comcast is aware of the issue and is suppose to be rolling out a fix from now through january to the ciso SA market that is affected by the software problem. 

Posted by
Contributor

Message 33 of 55
14,323 Views

i was told that fix was to be released in August, it was released, IMHO and did not work, now it is supposed to be from now till end of year

 

WRITE TO CEO

Posted by
Silver Problem Solver

Message 34 of 55
14,320 Views

how do you know it was released and you got it?

Posted by
Contributor

Message 35 of 55
14,313 Views

i do not believe one word from customer service or the service reps that come out, AS A MATTER OF FACT ONE SERVICE TECH TOLD ME TO GET TIVO!!!!. , ANOTHER TOLD ME THAT THIS SOFTWARE PATCH IS IN LALA LALA LAND

 

 Read the meseage threads and u will see that this problem is almost all over comcast coerage areas

 

Believe what u wish, BUT AFTER U REVIEW ALL THREADs, A LETTER TO THE CEO IS NEEDED

REGARDS

 

Posted by
Silver Problem Solver

Message 36 of 55
14,310 Views

I know that there is a problem with the software in the SA cisco market and comcast has verified that and they have said a fix should be rolling out sometime this year, so options are wait or cancel service, fyi this is only happening in a small percentage of comcasts market less than 20% most users the other 80% are motorola users and do not have these issues.   The CS reps and techs probably don't even know about the issue. 

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Message 37 of 55
14,304 Views

Wrong, I am a Motorola user and I am consistantly having this problem.  I have had the same DVR for 2 years.  When Comcast switched to Xfinity is when the problem started,  Everyone in my area has Motorola boxes and has the same problem.  I will write to the CEO

Posted by
Silver Problem Solver

Message 38 of 55
14,242 Views

Then you have a problem in your area or at your house.  I have motorola equipment and never have an issue.  What box do you have?  If its one of the newer ones there are issues with those boxes.  I can tell you in north jersey with comcast and motolrola boxes I have zero issues.  Have you talked with your neighbors to see if they have issues also?   If its just the last minute of two of a show that comes from the network itself.  I can tell you for the show "house"  it always runs two minutes late, so I have to set the dvr to go 2 minutes past the end time to capture the show.  That is a fox network issue not a comcast issue.  Is the time on your dvr right?  That is set from your local comcast office.  How much time are you saying is being cut off?

Posted by
Service Expert

Message 39 of 55
14,235 Views

We have 3 Motorola DVR's and there are a number of channels that we have to set to stop a minute later if we don't want the end to be cut off. THIS IS NOT A PROBLEM CAUSED BY NETWORKS. It is solely a COMCAST issue and the time on the box.  It's less than 30 seconds that is cut off. I am paying for a system that should get it right so I don't have to constantly add another minuted to a recording.

 

Before making blanket statements like  Motorola users  "do not have these issues" you need to be VERY sure that is correct.

 

The fact that you don't have any issues doesn't mean everyone has no issues with a Motorola box.

 

 




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Posted by
Contributor

Message 40 of 55
14,220 Views

no matter what all of u r saying, a software issue

write to ceo

Posted by
Silver Problem Solver

Message 41 of 55
14,218 Views

Ok so re-phrase.  In North jersey with comast with motorola equipment we do not have this issue.  It is local to the local comcast office.  I believe all motorola equipment is on the same guide verison A28 so its not a software issue.  If you watch a show on your tv does it start on time and end on time if its live?  The dvr tapes by time not by show, so if the show runs liong the dvr will cut it off if the time is wrong which again is controlled by the local comcast office.  So look at your shows when they start and when they end and see if the time is right by the dvr, if they are not that is the issue, if they are then there is a bigger issue as like I said the dvr tapes by time. 

you know the deli line at the grocery store.  If you write to the CEO your are number 10000 they are serving number one.

Posted by
Contributor

Message 42 of 55
14,207 Views

First of all it is happening on all boxes over the comcast area's of coverage, not just FL

 

Read all message threads......................PLEASE

 

Writing to CEO, works, it is only those who believe they will not asnwer.."get the service they deserve", meaning cut -offs

 

We all know how to set extra time, not the issue

 

Posted by
Silver Problem Solver

Message 43 of 55
14,181 Views

well its not happening here. 

Posted by
Service Expert

Message 44 of 55
14,179 Views

If I have something set up to start recording at 7pm, that is what time it starts. AND there is about 20 seconds of the PREVIOUS show at the beginning.

 

An hour show stops at 8pm, with the last 15 or so seconds missing.

 

I repeat, it is not a NETWORK time problem. It is problem caused by the time on the box, which is a few seconds off.

 

FWIW, if a show is listed to start at 12:01 midnight and end at 1:01am the same thing happens-the end of the show is NOT recorded.

 

I also repeat

The fact that you don't have any issues doesn't mean everyone has no issues with a Motorola box.

 




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Posted by
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Message 45 of 55
14,113 Views

Yes. I have talked to others in this area and they are having the same problem.  It is not one or two minutes it is 5 minutes, 10 minutes up to 37 inutes

Posted by
Silver Problem Solver

Message 46 of 55
14,106 Views

if you have a scientific atlanta or cisco box and have received the new software and you are recording something and you change the channel, or your watching something on the other tuner and change that channel the dvr will stop recording that show.  This is a flaw in the software that is suppose to have a fix out later this year.  Does the same thing happen if you dont touch the box when its recording?

Posted by
Contributor

Message 47 of 55
14,078 Views

all sa boxes as per repair tech r nothing more than cisco boxes

 

WRITE TO CEO

Posted by
New Poster
Message 48 of 55
11,339 Views

There is a setting in the Manage dvr to record up to 30mins after the end of each recording just go to Manage DVR-Series Priority-choose your program -choose modify series setting-view all settings-stop recording time

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Message 49 of 55
11,328 Views

We got a new box and are still having the same issues.  If we add x minutes on to each recording, we will most likely lose something else as we'd then have more than 2 going at a time.

Posted by
Frequent Visitor

Message 50 of 55
7,359 Views

X1 does it too. They must not have their own service.

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