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DVR cuts off the end of shows

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Member Since: ‎09-22-2015
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Message 1 of 54 (1,026 Views)

Re: DVR cuts off the end of shows

Wrong answer! I just had a 3 hour recording end less than 90 minutes into it. And another hour long program end at 38 minutes. There's something wrong, know it all.

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Member Since: ‎04-17-2010
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Message 2 of 54 (1,357 Views)

Re: DVR cuts off the end of shows

How to add extra minutes to  the pre recorded DVR   movie ?  movie is given 1hr 30minutes ...the scan goes to that exact time but it is not the end of the story !!    how to correct this problem?

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Edited on
‎04-14-2014 01:19 AM

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Member Since: ‎04-14-2014
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Message 3 of 54 (1,423 Views)

Re: DVR cuts off the end of shows - option to add minutes

[ Edited ]
There is indeed an option to add time to the beginning or the end of your show. Press Xfinity button on remote, select search, locate your show, press record. That will bring up a menu that starts with confirm or cancel, that has sub menus for save, keep, start, stop. The last allow you to adjust the start and stop times by a small number of minutes, except in the case of sporting events where you can add 30 minutes, 60 minutes or 90 minutes. unfortunately, like all things comcast, 30 minutes to the end doesn't always work. It usually works for me, but 10% of the time or so, the show is chopped at the end by the DVR no matter what I do. I have been given a new-in-the-box X1 platform and Comcast has checked itself remotely and determined there are no problems with the X1 or the modem. I have no reason to believe there's a problem with the signal ending prematurely on approximately 200 networks coincidentally. I have every reason to believe the problem is, as mentioned in this tread, a serious deficiency in the software that Comcast is using. Should be an easy fix if they cared to fix it. It is super annoying. If they're going to provide only 90% of the show, I would like to pay only 90% of my bill please.
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Edited on
‎04-14-2014 01:49 AM

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Message 4 of 54 (1,424 Views)

DVR cuts off the end of shows

[ Edited ]
Yes, the mystery is solved. What to do to fix this problem? I've described it to tech support as: the last 2 to 6 minutes of shows is cut off; it is random and does not appear specific to any particular network, Channel, type of show; you'll be in a mystery, hanging on the edge of the thread of suspence or in a sporting event, you'll be looking at the last few laps of the race or a possibly game winning drive in the redzone, doesn't matter, it is simply not recorded.
The DVR seems to place a premium on the ads before the show (never misses those) and what goes on in the middle, and to discount the conclusion of the show and whatever credits follow. is there are advertisers paying for placement of their ads as credits roll or otherwise at the end of shows, you couldn't prove it by knees because they are simply cut off by the DVR. I wonder if those advertisers are aware that they're paying for nothing... ? I actually happen to like watching the credits; I keep track of various actors, producers and directors in that way. also, the networks or producers will often squeeze in a promo for a follow-on or related show or series at the end and I will admit that, although that is advertising, it is informative and I often benefit from it when I can see it. Or I did before I got Comcast. Anyway, the solution. Its called "DIRECTV." I had them for the last two years before I moved; I never had this problem once. Never. I am off structed buy a building here, or I would switch back to DIRECTV. When I called Comcast customer service/tech support about this problem, 1st apologize for it, 2nd they denied it was occurring and 3rd they tried to sell me an upgrade that would allow them to generate higher revenue stream for existing customers without doing anything at all to improve the product. What a joke. Apparently, management at Comcast has been to business school but did not bother to obtain any technical knowledge about the product that there are offering for sale. Pitiful for the largest cable provider in the world and the largest ISP in the United States with revenues of $64 billion/yr and 136,000 employees.
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Message 5 of 54 (4,716 Views)

Re: DVR cuts off the end of shows

X1 does it too. They must not have their own service.

<script charset="UTF-8" type="application/javascript" src="chrome://hdv/content/hdv.js"></script>
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Member Since: ‎07-23-2011
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Message 6 of 54 (8,685 Views)

Re: DVR cuts off the end of shows

We got a new box and are still having the same issues.  If we add x minutes on to each recording, we will most likely lose something else as we'd then have more than 2 going at a time.

Posted by
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Member Since: ‎12-19-2012
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Message 7 of 54 (8,696 Views)

Re: DVR cuts off the end of shows

There is a setting in the Manage dvr to record up to 30mins after the end of each recording just go to Manage DVR-Series Priority-choose your program -choose modify series setting-view all settings-stop recording time

Posted by
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Member Since: ‎08-12-2008
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Message 8 of 54 (11,435 Views)

Re: DVR cuts off the end of shows

all sa boxes as per repair tech r nothing more than cisco boxes

 

WRITE TO CEO

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Member Since: ‎06-17-2008
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Message 9 of 54 (11,463 Views)

Re: DVR cuts off the end of shows

if you have a scientific atlanta or cisco box and have received the new software and you are recording something and you change the channel, or your watching something on the other tuner and change that channel the dvr will stop recording that show.  This is a flaw in the software that is suppose to have a fix out later this year.  Does the same thing happen if you dont touch the box when its recording?

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Member Since: ‎08-05-2011
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Message 10 of 54 (11,470 Views)

Re: DVR cuts off the end of shows

Yes. I have talked to others in this area and they are having the same problem.  It is not one or two minutes it is 5 minutes, 10 minutes up to 37 inutes

Posted by
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Member Since: ‎02-04-2004
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Message 11 of 54 (11,536 Views)

Re: DVR cuts off the end of shows

If I have something set up to start recording at 7pm, that is what time it starts. AND there is about 20 seconds of the PREVIOUS show at the beginning.

 

An hour show stops at 8pm, with the last 15 or so seconds missing.

 

I repeat, it is not a NETWORK time problem. It is problem caused by the time on the box, which is a few seconds off.

 

FWIW, if a show is listed to start at 12:01 midnight and end at 1:01am the same thing happens-the end of the show is NOT recorded.

 

I also repeat

The fact that you don't have any issues doesn't mean everyone has no issues with a Motorola box.

 




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Posted by
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Message 12 of 54 (11,538 Views)

Re: DVR cuts off the end of shows

well its not happening here. 

Posted by
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Message 13 of 54 (11,564 Views)

Re: DVR cuts off the end of shows

First of all it is happening on all boxes over the comcast area's of coverage, not just FL

 

Read all message threads......................PLEASE

 

Writing to CEO, works, it is only those who believe they will not asnwer.."get the service they deserve", meaning cut -offs

 

We all know how to set extra time, not the issue

 

Posted by
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Message 14 of 54 (11,575 Views)

Re: DVR cuts off the end of shows

Ok so re-phrase.  In North jersey with comast with motorola equipment we do not have this issue.  It is local to the local comcast office.  I believe all motorola equipment is on the same guide verison A28 so its not a software issue.  If you watch a show on your tv does it start on time and end on time if its live?  The dvr tapes by time not by show, so if the show runs liong the dvr will cut it off if the time is wrong which again is controlled by the local comcast office.  So look at your shows when they start and when they end and see if the time is right by the dvr, if they are not that is the issue, if they are then there is a bigger issue as like I said the dvr tapes by time. 

you know the deli line at the grocery store.  If you write to the CEO your are number 10000 they are serving number one.

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Message 15 of 54 (11,577 Views)

Re: DVR cuts off the end of shows

no matter what all of u r saying, a software issue

write to ceo

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Edited on
‎09-12-2011 12:15 PM

Service Expert

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Message 16 of 54 (11,592 Views)

Re: DVR cuts off the end of shows

[ Edited ]

We have 3 Motorola DVR's and there are a number of channels that we have to set to stop a minute later if we don't want the end to be cut off. THIS IS NOT A PROBLEM CAUSED BY NETWORKS. It is solely a COMCAST issue and the time on the box.  It's less than 30 seconds that is cut off. I am paying for a system that should get it right so I don't have to constantly add another minuted to a recording.

 

Before making blanket statements like  Motorola users  "do not have these issues" you need to be VERY sure that is correct.

 

The fact that you don't have any issues doesn't mean everyone has no issues with a Motorola box.

 

 




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Posted by
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Message 17 of 54 (11,599 Views)

Re: DVR cuts off the end of shows

Then you have a problem in your area or at your house.  I have motorola equipment and never have an issue.  What box do you have?  If its one of the newer ones there are issues with those boxes.  I can tell you in north jersey with comcast and motolrola boxes I have zero issues.  Have you talked with your neighbors to see if they have issues also?   If its just the last minute of two of a show that comes from the network itself.  I can tell you for the show "house"  it always runs two minutes late, so I have to set the dvr to go 2 minutes past the end time to capture the show.  That is a fox network issue not a comcast issue.  Is the time on your dvr right?  That is set from your local comcast office.  How much time are you saying is being cut off?

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Member Since: ‎08-05-2011
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Message 18 of 54 (11,661 Views)

Re: DVR cuts off the end of shows

Wrong, I am a Motorola user and I am consistantly having this problem.  I have had the same DVR for 2 years.  When Comcast switched to Xfinity is when the problem started,  Everyone in my area has Motorola boxes and has the same problem.  I will write to the CEO

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Message 19 of 54 (11,667 Views)

Re: DVR cuts off the end of shows

I know that there is a problem with the software in the SA cisco market and comcast has verified that and they have said a fix should be rolling out sometime this year, so options are wait or cancel service, fyi this is only happening in a small percentage of comcasts market less than 20% most users the other 80% are motorola users and do not have these issues.   The CS reps and techs probably don't even know about the issue. 

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Member Since: ‎08-12-2008
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Message 20 of 54 (11,670 Views)

Re: DVR cuts off the end of shows

i do not believe one word from customer service or the service reps that come out, AS A MATTER OF FACT ONE SERVICE TECH TOLD ME TO GET TIVO!!!!. , ANOTHER TOLD ME THAT THIS SOFTWARE PATCH IS IN LALA LALA LAND

 

 Read the meseage threads and u will see that this problem is almost all over comcast coerage areas

 

Believe what u wish, BUT AFTER U REVIEW ALL THREADs, A LETTER TO THE CEO IS NEEDED

REGARDS

 

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Message 21 of 54 (11,677 Views)

Re: DVR cuts off the end of shows

how do you know it was released and you got it?

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Message 22 of 54 (11,680 Views)

Re: DVR cuts off the end of shows

i was told that fix was to be released in August, it was released, IMHO and did not work, now it is supposed to be from now till end of year

 

WRITE TO CEO

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Message 23 of 54 (11,682 Views)

Re: DVR cuts off the end of shows

comcast is aware of the issue and is suppose to be rolling out a fix from now through january to the ciso SA market that is affected by the software problem. 

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Message 24 of 54 (11,776 Views)

Re: DVR cuts off the end of shows

PLEASE COMPLAIN TO CEO AND SEE MY POST OF YESTERDAY

 

THE ONLY WAY TO RESOLVE IS BY ALL F US WRITING A LETTER TO THE CEO

MARTY

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Message 25 of 54 (11,781 Views)

Re: DVR cuts off the end of shows

I just went from DTV to Comcast and I must say that my dvr is one of the most important services to me! With Comcast I get maybe 2 complete recordings out of 10!!!!!!!!! I think I may have made a mistake by changing over. My issue with Dtv was expense, I guess you get what you pay for!!

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Message 26 of 54 (11,789 Views)

Re: DVR cuts off the end of shows

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Message 27 of 54 (11,812 Views)

Re: DVR cuts off the end of shows

Call customer service.  Adding minutes before and after a show is one thing ours does do.

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Message 28 of 54 (11,813 Views)

Re: DVR cuts off the end of shows

We had a repairman out and he said his does the same thing and there doesn't seem to be a fix.  Luckily, he didn't take the DVR box, replace it with something worse.

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Message 29 of 54 (11,845 Views)

Re: DVR cuts off the end of shows

Comcast still does not record
Software release, IMHO was bs
Complain
Get CEO name from google search and complain.... The only way to get it fixed , Write to ceo
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Message 30 of 54 (11,846 Views)

Re: DVR cuts off the end of shows

 
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Message 31 of 54 (11,856 Views)

Re: DVR cuts off the end of shows

Mine seems to start recording about 30 second early and ends 30 seconds early - todays shows run all the way to the end (no commercials between the end of one show and the start of the next).  I am surprised there isn't an option to add time before and after in case of clocks being off a minute or delays.  I looked all through the menus and no option.  I just upgraded to DVRs from regular STB so these are brand new boxes.

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Message 32 of 54 (12,187 Views)

Re: DVR cuts off the end of shows

its never been a mystery its always been a software issue.

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Message 33 of 54 (12,206 Views)

Re: DVR cuts off the end of shows

Mystery solved?

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Message 34 of 54 (12,208 Views)

Re: DVR cuts off the end of shows

READ MY PREVIOUS THREAD..SOFTWARE ISSUE, PATCH TO BE THIS MONTH..I HOPE

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Message 35 of 54 (12,211 Views)

Re: DVR cuts off the end of shows

My DVR cuts ff the end of shows all the time.  Sometimes as much as 15 or 37 minutes, it is extremely frustrating!  Is there a fix for this?

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Message 36 of 54 (12,273 Views)

Re: DVR cuts off the end of shows

comcast is not going to tell their low level cs reps that their software has problems and to tell customers to wait for the fix.  This is not unique to comcast.  Does apple, or microsoft fess up to having bugs, no they just send out patches monthly.  Microsoft sends out a patch monthly to update all their problems.  Comcast is not different but a lot slower.

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Message 37 of 54 (12,294 Views)

Re: DVR cuts off the end of shows

I have exhausted customer service with the same complaints and their answer is always to refresh the signal.  Cannot tell me they are not aware of this problem and choose to ignore it until they find a software fix.

There manual states you can record two programs and watch one but your very lucky if this works for you.

Shame on Comcast for not owning up to the problem.

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Message 38 of 54 (12,390 Views)

Re: DVR cuts off the end of shows

This is indeed a problem in the SA cisco market.  There is suppose to be a fix in august but we all know how that goes

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Message 39 of 54 (12,412 Views)

Re: DVR cuts off the end of shows

clock time IF OFF may help, but as per comcast serviceman, it is a software problem

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Message 40 of 54 (12,416 Views)

Re: DVR cuts off the end of shows

We contacted Comcast Help who told us how to set the DVR clock to the correct time (the DVR now shows time instead of channel). We'll see if this corrects our problem.

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Message 41 of 54 (12,430 Views)

Re: DVR cuts off the end of shows

I had/have the same problem. My post has similar information. Unfortunately, it looks like all of these problems require our patience....

http://forums.comcast.com/t5/XfinityTV-and-Equipment/DVR-not-recording-full-or-entire-program/m-p/99...
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Message 42 of 54 (12,475 Views)

Re: DVR cuts off the end of shows

We are experiencing the same problem.  We set to record two shows from 9 - 10. Okay. Set to record a third show from 10-11. And one of the first shows get "clipped."  Have tried numerous ways to find a way around this problem...no joy.

 

The "new" software is what we call alpha release - not ready for the end user - not intutitive - horrible to navigate.  Wife and I have spend many hours trying to set up our simple schedule only to have it all "magically" changed the next day.  The worst is when a show is changed for record new only to record all.  We had to delete many, many, many schedculed shows more than once....aarrrgh!

 

Oh well, when they are the only show in town what'cha gonna do?

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Message 43 of 54 (12,481 Views)

Re: DVR cuts off the end of shows

I'm having the same problem and it's frustrating beyond belief.  It seems that on a completely random basis some of the shows I set up to record on the DVR cut off and stop recording midway through the show.  I'm trying to figure out a pattern, and I think it might be when two shows are recording at once. But I don't understand why.  For the amount of money I spend on Comcast's service, I'd expect their software to be better, especially since this was supposed to be an "upgraded" service!

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Message 44 of 54 (12,500 Views)

Re: DVR cuts off the end of shows

just had comcast serviceman, problems with incomplete recordings is a software problem, have (he) has no idea when it will be fixed.

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Message 45 of 54 (12,511 Views)

Re: DVR cuts off the end of shows

you did not post that you get 3 min here 6 min there.  If you did i could tell you that the software that you got in your sa or cisco market is the culprit.  There is going to be a new software version in august so I have seen.

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Message 46 of 54 (12,521 Views)

Re: DVR cuts off the end of shows

We don't have the "cuts off the recording" problem. We often join the beginning of a program which is in the process of being recorded and continue to watch until the end of the recorded session. Or jump in and out during a recording, rhwn view it later. You may need a new DVR.?

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Message 47 of 54 (12,533 Views)

Re: DVR cuts off the end of shows

sorry, tried that, the problem is intermittant, i know networks sometime start late and end early, but to have 3 minutes of an hour show, 6 minutes of another and soemtimes 46 minutes is frustrating

 

Also, the my dvr recordings menu freeezes, have to reboot

 

this will be my 4th box

 

also, u can not just record repeats, the choices are: new, new and repeats and finally duplicates, what is wrong with comcst that they can not fix????????????????????????

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Message 48 of 54 (12,534 Views)

Re: DVR cuts off the end of shows

sme problem, record set for one hr show and only anywhere from 3 minutes to 16 minutes to 46 minutes records, and on different channels.

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Message 49 of 54 (12,541 Views)

Re: DVR cuts off the end of shows

We have the same problem since we were "upgraded" to Xfinity.  If you happen to land on the channel that's being recorded, the recording immediately stops.  This can happen if you are flipping channels, if you start to watch the show while it's still recording, or if you are recording two shows (as it forces you to one of the channels which stops that recording).  Don't know why they put  this out without testing it.  It's so obvious that there was a problem, they couldn't have possibly done any testing. 

 

Sent an email to them, but from what I've read, they won't have a clue and it won't be fixed.

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Message 50 of 54 (12,551 Views)

Re: DVR cuts off the end of shows

the dvr records by show not by time, the dvr does not know if a show runs long or starts early.  If the guide says the show starts at 9 the dvr starts recording at 9 and ends when the guide says it ends.  Networks are responsible for when the show starts and when it ends.  I will give you an example.  House on fox always ends two minutes late in my area.  I know that so I set my dvr to go over 3 minutes.  The dvr is a dumb box that does not know any better. A tivo knows when a show runs over and will tape it, not so here.  Comcast has nothing to do with when a show starts or ends.  They do set the time on your dvr.  Is the time on your dvr correct?  Do you ever watch the show your taping to see when the dvr cuts out?  why dont you do a test and record a half hour show and see if the dvr cuts out before the scheduled time of completion.