Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,596,564

members

40

online now

1,780,669

discussions

Back to Top

DVR Clock did not update.

SOLVED
Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎03-11-2012
Posts: 1
Message 1 of 10 (3,298 Views)

DVR Clock did not update.

The clock on my Xfinity DVR did not adjust for  Daylight Savings Time. Can't find any manual override. Very frustrating. Any help would be appreciated.

9 REPLIES
Highlighted
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,749
Message 2 of 10 (3,422 Views)

Re: DVR Clock did not update.

The clock including daylight savings time is sent from the local or regional headend.  There are many reports of the same thing happening to others.

 

Contacting Comcast support and putting in a help ticket will get it routed to the proper group to get it corrected, and the more that report it the better.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-05-2012
Posts: 1
Message 3 of 10 (3,260 Views)

Re: DVR Clock did not update.

the clock on my tv channel listing did not spring forward...and so my shows are not showing at the right time??? how can i set my clock to the right time??

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎03-16-2012
Posts: 2
Message 4 of 10 (2,969 Views)

Re: DVR Clock did not update.

We have two converter boxes, one with DVR and the other without.  The one without DVR did not update for daylight savings time last weekend.

Can you fix it?

Jim Rehwald

 

Posted by
Regular Contributor

Member Since: ‎09-04-2005
Posts: 91
Message 5 of 10 (2,947 Views)

Re: DVR Clock did not update.

Try unpluging it ?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-13-2007
Posts: 2
Message 6 of 10 (2,855 Views)

Re: DVR Clock did not update.

Clock on DVR Box is still off by 1 hour due to DST.  How do you fix it?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-13-2007
Posts: 2
Message 7 of 10 (2,854 Views)

Re: DVR Clock did not update.

FYI....unplugging did not work.


ebailey19 wrote:

Clock on DVR Box is still off by 1 hour due to DST.  How do you fix it?



ebailey19 wrote:

Clock on DVR Box is still off by 1 hour due to DST.  How do you fix it?




Posted by
Visitor
Member Since: ‎03-10-2013
Posts: 1
Message 8 of 10 (2,046 Views)

Re: DVR Clock did not update.

Box did not update with daylight savings time

Posted by
Official Employee

Member Since: ‎01-09-2012
Posts: 14,278
Message 9 of 10 (1,769 Views)

Re: DVR Clock did not update.


6636 wrote:

Box did not update with daylight savings time


Apologies for this issue.

 

Most issues with the weekend time change have been individual set top issues. In this situation, most times the cable box is not able to communicate back to the local headend to obtain the correct time and other updates. 

Please give us a call at 1-800-COMCAST to arrange to have someone out to your home to investigate your issue further. 

It could be an issue with your cable box or a signal issue to the specific cable box at your home. Thanks for your patience.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-22-2013
Posts: 1
Message 10 of 10 (1,592 Views)

Re: DVR Clock did not update.

The lisiting on my DVR Manager are an hour off.  Why didn't they update for Daylight Saving Time?  How can I change this?