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Certain channels no longer have sound while others do. Any solutions?

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Posted by
Visitor
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Message 1 of 9
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NBC and other select channels up the chain do not have sound whereas the other channels do.  It is very odd and this is now the second TV that does it, but the first one that has one of the new digital boxes (the smalld black box).

 

Any solutions to get the sound back?

8 REPLIES
Posted by
Silver Problem Solver

Message 2 of 9
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Press the LANG button on the remote. Some channels have alternate audio configured, but nothing actually broadcast on it.

Posted by
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Message 3 of 9
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Posted by
Frequent Visitor

Message 4 of 9
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i have one of those little digital comcast boxes on one of my tvs and the other day on 2 channels i get no sound. now this has expanded to 5 channels with no sound. my other tv is ok. would this be the box going bad or tv, i am thinking more the box.

Posted by
Silver Problem Solver

Message 5 of 9
7,368 Views

On one of the channels with no sound press the LANG button on the DTA(small box) remote. Sometimes the signals make the unit think it is in SAP mode.

 

I had it happen to me on one channel with one of those boxes in the middle of a program. Some people say that the LANG button gets pushed by accident but when it happened to me the remote was nowhere near my hand so it had to be a signal issue going into the box.

 

 

Posted by
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Message 6 of 9
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Awesome, it works and it saved me hours not to wait for tech support 

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Message 7 of 9
7,334 Views

I have the same problem.  Usually if I hit the language button on the comcast remote, it will bring back the sound.  Other times, if I hit the mute button on and off....even though you didn't mute it.  Hope it works.

Posted by
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Message 8 of 9
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Pressing the Language button was a great fix. Only 114 has audio problems that do not respond to this, but these problems are on only 2 of the 4 DTA's I have. Strange.

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Message 9 of 9
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Solution

Pressing the Language button solved my problem. Thanks!