Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,596,064

members

58

online now

1,780,165

discussions

Back to Top

Certain channels no longer have sound while others do. Any solutions?

SOLVED
Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎03-12-2011
Posts: 1
Message 1 of 9 (7,425 Views)

Certain channels no longer have sound while others do. Any solutions?

NBC and other select channels up the chain do not have sound whereas the other channels do.  It is very odd and this is now the second TV that does it, but the first one that has one of the new digital boxes (the smalld black box).

 

Any solutions to get the sound back?

8 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,953
Message 2 of 9 (7,420 Views)

Re: Certain channels no longer have sound while others do. Any solutions?

Press the LANG button on the remote. Some channels have alternate audio configured, but nothing actually broadcast on it.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-03-2011
Posts: 1
Message 3 of 9 (7,320 Views)

Re: Certain channels no longer have sound while others do. Any solutions?

andyross

 

I love you

Posted by
Frequent Visitor

Member Since: ‎06-04-2006
Posts: 17
Message 4 of 9 (7,257 Views)

digital box no sound on some channels

i have one of those little digital comcast boxes on one of my tvs and the other day on 2 channels i get no sound. now this has expanded to 5 channels with no sound. my other tv is ok. would this be the box going bad or tv, i am thinking more the box.

Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,628
Message 5 of 9 (7,247 Views)

Re: digital box no sound on some channels

On one of the channels with no sound press the LANG button on the DTA(small box) remote. Sometimes the signals make the unit think it is in SAP mode.

 

I had it happen to me on one channel with one of those boxes in the middle of a program. Some people say that the LANG button gets pushed by accident but when it happened to me the remote was nowhere near my hand so it had to be a signal issue going into the box.

 

 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-29-2007
Posts: 1
Message 6 of 9 (7,241 Views)

Re: Certain channels no longer have sound while others do. Any solutions?

Awesome, it works and it saved me hours not to wait for tech support 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-10-2011
Posts: 3
Message 7 of 9 (7,213 Views)

Re: Certain channels no longer have sound while others do. Any solutions?

I have the same problem.  Usually if I hit the language button on the comcast remote, it will bring back the sound.  Other times, if I hit the mute button on and off....even though you didn't mute it.  Hope it works.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-16-2007
Posts: 1
Message 8 of 9 (7,199 Views)

Re: Certain channels no longer have sound while others do. Any solutions?

Pressing the Language button was a great fix. Only 114 has audio problems that do not respond to this, but these problems are on only 2 of the 4 DTA's I have. Strange.

Posted by
Edited on
‎08-26-2012 04:42 PM

Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎08-26-2012
Posts: 1
Message 9 of 9 (6,884 Views)

Re: Certain channels no longer have sound while others do. Any solutions?

[ Edited ]

Pressing the Language button solved my problem. Thanks!