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Can't record movies with X1 DVR

Posted by
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Member Since: ‎07-02-2013
Posts: 5
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Can't record movies with X1 DVR

Hello, I just upgraded to a new Xfinity X1 DVR.  When I try to record a movie from HBO, Starz or any of the premium services I subscribe to, it refuses to record.  It lists a record button but doesn't respond.  This is something my older DVR always did with no problems.

Why would this be disabled on the X1?