Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,726,910

members

25

online now

1,888,900

discussions

Back to Top

Can't record movies with X1 DVR

Posted by
Regular Visitor

Message 1 of 1
1,120 Views

Hello, I just upgraded to a new Xfinity X1 DVR.  When I try to record a movie from HBO, Starz or any of the premium services I subscribe to, it refuses to record.  It lists a record button but doesn't respond.  This is something my older DVR always did with no problems.

Why would this be disabled on the X1?

 

-J