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Cable box won't work

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I have a cable box  It is a Scientific Atlanta Explorer 3250HD.  Last night it worked fine,  When I got up this morning, it said "boot".  I tried to power it on and off, nothing happened.  I tried unplugging it for both a few minutes and a longer period, nothing.  Do I need to bring it to the office for a new one?

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Cal Comcast first so they can try a remote reset, etc..   Then take it in for a replacement..