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Cable box not responding

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Message 1 of 8
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I setup the Comcast universal remote to change volume & turn the TV on/off but nothing else works & the cable box does not respond. Any suggestions?
7 REPLIES
Posted by
Contributor

Message 2 of 8
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Did you make sure you pressed the "Cable" button before trying to use the cable box?
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Message 3 of 8
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Yes. I'm assuming the remote is fine because it lights up when I press buttons. Just the cable box/digital converter isn't responding & the channels won't change.
Posted by
Problem Solver

Message 4 of 8
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You can reset the remote to see if that corrects it then re-enter the volume lock code again.

 

Posted by
Contributor

Message 5 of 8
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Is this a HD box?  They are known for having issues with the HDMI connection.  Turn off the tv and try to change the channel.  I had to switch to component cables.
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Message 6 of 8
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Ahh nothing is working! The thing is, the box use to respond but then when I entered the code so the Comcast remote will be universal to my TV, the box stopped responding. Very very odd :/
Posted by
Cable Expert

Message 7 of 8
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sexyi86 wrote:
Ahh nothing is working! The thing is, the box use to respond but then when I entered the code so the Comcast remote will be universal to my TV, the box stopped responding. Very very odd :/

You might try a reset of the remote.




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Posted by
Contributor

Message 8 of 8
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Does it work if you use the buttons on the box itself? To determine if this is an issue with the remote or the box, try programming a different universal remote to control the cable box.